Senior UX Strategist - Technical.ly

Senior UX Strategist

  • Location

    Baltimore

  • Type

  • Category

    UX / Design

Fastspot has an immediate need for a multi-talented Senior UX Strategist to join our Strategy/User Experience team.

Our Strategy/UX team works throughout each project to ensure Fastspot’s products meet the needs of our clients’ target audiences. We collectively envision goals and begin the strategic planning for each project, working with designers and developers to translate those plans into a beautiful, usable, and functional website. The ability to communicate with clients, leadership, designers, and developers is crucial for this position.

For Fastspot, the online experiences of both our clients and their target audiences matter greatly. We need someone who will act as an advocate for the users of both the front- and back-end experiences of all of our digital products. The ideal candidate will be responsible for employing a variety of user-centered research and strategy methods.

The Senior UX Strategist will help determine strategic and functional requirements using the findings from our Discovery Phase. You will help to craft deliverables that clearly outline user needs; you will create information architectures and sitemaps to elucidate taxonomy; you will write creative briefs, storyframes, and content strategy deliverables. You must also be able to apply findings within strategic client-facing deliverables, such as thoughtful and informed roadmaps and digital brand recommendations.

At the beginning of each project, you will be expected to conduct stakeholder interviews and facilitate workshops that help Fastspot better understand our clients’ business needs and target audiences. Beyond direct interaction with clients, you will run group interviews, send surveys, and conduct competitive analysis, content audits, and usability testing.

This is a full-time position that is located at Fastspot’s Baltimore-based office. Unfortunately, we are unable to consider applications from international applicants. Travel is required, often to one- or two-day client visits.

This position has an opportunity to evolve into a director-level position. The ideal candidate has strong leadership skills, is able to work proactively to meet billable and managerial responsibilities, and is able to deliver creative and innovative solutions within our project boundaries.

You are:

  • Skilled at leading discussions with groups and presenting complex ideas with ease
  • Experienced in running client kickoffs and stakeholder meetings
  • An excellent written and verbal communicator
  • Comfortable working on multiple projects at once
  • Detail-oriented and accountable for your deadlines
  • Self-motivated
  • Proficient in a variety of design tools relevant to the creation of deliverables
  • A quick and flexible learner
  • Excited about UX and plugged into the latest developments in our industry
  • Invested in team collaboration and supporting our integrated process
  • Committed to creating amazing outcomes for clients and teammates
  • Prepared to continuously refine our process and deliverables

Requirements

  • Professional experience (7+ years) as a user experience strategist or designer, information architect, content strategist, digital strategist, researcher, or similar
  • Experience with complex, large-scale information architectures or data systems
  • Excellent written and verbal communication skills
  • Knowledge of or experience with HTML, CSS, JavaScript
  • Experience conducting user research and usability testing
  • Examples of live work where you’ve contributed research, journey maps or personas, information architecture, content strategy, voice and tone guidelines, and/or copywriting

Even better if you have:

  • Experience with .edu and .org websites
  • Experience with public speaking
  • Blogging experience

About Us

Tracey Halvorsen and Amy Goldberg founded Fastspot in 2001 to pursue their passion for design and fascination with emerging technology. Today, we’re a company of 28 employees located primarily in our Baltimore headquarters. We’re honored to have worked with industry-leading companies and prominent cultural and educational institutions, including Bucknell University, Cornell Tech, University of San Francisco, the Chicago Architecture Foundation, and George Washington’s Mount Vernon. We have a deep understanding of the creativity, usability, and functionality needed for a successful interactive experience. We listen thoroughly, plan carefully, and never stop trying to exceed expectations.

Apply for this job

Please apply via our jobs website using the button below. We require that you upload a resume and cover letter with your application. Please also provide a link to your online portfolio or samples of your work. All communications regarding open positions at Fastspot are sent via an HR software application. Please whitelist notifications@app.bamboohr.com to help us avoid your spam filter! We don’t respond to headhunters. We aren’t interested in freelance help. No phone calls, please.

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