Senior Product Manager, Digital Payments -

Senior Product Manager, Digital Payments

xtraCHEF |  Remote | Dev / Eng

Job Description
Perks + Benefits
Company Culture

xtraCHEF is a cloud-based restaurant management platform that enables foodservice operators to maximize profits and productivity. Leveraging a combination of machine learning, data science, and business intelligence, xtraCHEF provides the hospitality industry with the power of data and automation to streamline their supply chain.

At xtraCHEF we’re changing the way the restaurant and hospitality industries operate their businesses and we’re looking for smart, motivated folks who can match a deep understanding of our clients’ needs, data, and desires with our product to join the team. We’re a startup, so people on our team grind. We’re looking for candidates that are willing to work hard, take initiative, and add value to our fast-growing company.

xtraCHEF is seeking a Senior Product Manager for our rapidly evolving hospitality technology platform. Your role will be focused on leading the development of our merchant bill pay product feature. Our ideal candidate has experience in bank payment products and knowledge of bill payment and ACH functionality. Understanding finance business models, digital experience optimization, and customer acquisition is required.

Responsibilities include…

  • Define our payments product strategy, inform our product roadmap, and deliver an exceptional merchant bill pay product experience for our customers.
  • Understand the challenges our market, customers and stakeholders face and how our product helps to solve them
  • Utilize interviews/meetings, document analysis, business process descriptions, use cases, and workflow analysis to extract requirements
  • Participate in requirements definition sessions with stakeholders
  • Develop and maintain implementation requirements and project plans for third party system integrations
  • Work closely with our Customer Success and Customer Support teams to ensure smooth transition of features and enhancements into production
  • Establish and track metrics associated with feature adoption and product usage
  • Create and maintain technical documentation

Tools We Use

  • Microsoft Office Suite
  • Slack
  • Atlassian Products: Jira/Confluence
  • Aha


  • A self-starter with ability to multi-task, work independently, and manage time effectively
  • Comfortable working in a fast-paced and dynamic startup environment
  • B2B, SaaS/Tech and/or Hospitality/Restaurant experience is a bonus
  • 5+ years of product management or relevant experience
  • 3+ years of experience with bank payment products like bill pay
  • Expertise in defining and building out a product strategy and roadmap
  • Experience with bringing together cross functional teams and leading execution
  • Thorough understanding of digital and mobile payments
  • Ability to prioritize product features according to business needs and industry trends
  • Excellent interpersonal, verbal, and written skills
  • Ability to establish and maintain positive work relationships and communicate effectively with both technical and non-technical team members
  • Customer-first mentality with the ability to empathize and build positive customer relationships
  • Maintain in depth understanding of company technology, products, and services
  • Experience working with offshore engineering teams


  • Competitive Salary
  • Annual Bonus Plan
  • Stock Options
  • 401k with match
  • Medical, vision, and dental insurance coverage
  • Paid Holidays & Flexible PTO Policy
  • Mentorship, Training & Professional/Career Development Opportunities
  • Casual and Friendly Work Environment
  • Opportunity to grow with a company that is doing big things in an industry that is fun to work in and ripe for disruption

Note: xtraCHEF is co-headquartered in New York City and Philadelphia. We are currently working remotely due to the COVID-19 pandemic and open to hiring remotely. Preference will be given to candidates located in, NYC and Philadelphia metropolitan areas and the East Coast.

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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
  • Remote Work
  • Work from Home
Parental Benefits
  • Flexible Work Schedule
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays

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