Research Lead (DC, SF, NYC) - Technical.ly

Research Lead (DC, SF, NYC)

  • Location

    Brooklyn, D.C.

  • Category

    UX / Design

Nava is working to improve the lives of millions of people through reimagining their experiences with government services, and we’re looking for a Research Lead to help us organize, direct, and communicate our research efforts with government agencies.
You’ll work with the broader design and research team at Nava to facilitate, craft, and execute our research strategy. You’ll work with government agencies and our product teams to identify focus areas for research, structure research plans and recruiting strategies, and help conduct interviews and workshops. You’ll help us better understand the people we aim to serve, the needs of the agencies we work with, and the changes we can focus on to have a large and lasting impact.
You are a deeply empathetic listener with a relentless curiosity and a care for the stories and voices you encounter. You approach your work rigorously, and enjoy collaboration with designers, researchers, engineers, and government stakeholders to plan and execute research. You take the work of designing for the public seriously, and can advocate for and articulate best practices around accessibility and human-centered design.

What you’ll do

  • In coordination with the design and research team, craft and lead the execution of research across our efforts at various government agencies
  • Facilitate conversations with users, designers, and researchers to share knowledge around best practices
  • Be a sounding board for designers and researchers at Nava to structure appropriate research methods
  • Be responsible for driving the publishing of findings or reports to both our government partners and the broader civic community

What we’re looking for

  • Experience with running various methods of qualitative user research on services used by diverse audiences
  • A deep familiarity with qualitative research methodologies and digital accessibility best practices
  • Experience coordinating user research efforts on a variety of projects
  • An adaptive, empathetic, collaborative, and positive mindset
  • Comfortable with ambiguous, rapidly-evolving environments with many parallel threads
  • Excellent written and verbal communicator
We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.
We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Us

In Washington, D.C., working for the government can sometimes mean being constrained by complex work environments that can limit someone from having a big impact. For civic technology company Nava, that is far from the truth.

As the only public benefit corporation to be to be working directly with the government, Nava provides high-performing services to federal government agencies like the Department of Veteran Affairs and the Centers For Medicare & Medicaid Services. Essentially, they work to hold themselves accountable for delivering quality work that is both innovative and impactful. One of their biggest accomplishments to date was assisting President Obama and his administration in repairing HealthCare.gov after its rollout in winter 2013. Since then, Nava has expanded their offices to San Francisco, are currently hiring engineers of all flavors (devops, full stack, front end), designers and product and project managers to work on some of the government’s biggest systemic challenges.

Referring to themselves as “stewards of public service,” Nava employees say the tenacity and humility of their work makes them unique amongst their competitors. Tackling some of the nation’s toughest issues is never an easy feat, but Nava is dedicated to providing a modern, impactful approach toward continuous improvement.

Nestled comfortably at 14th and U Street, Nava’s open layout office is home to a team of mission-driven designers, engineers and product developers.

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