Relay Network | Implementation Manager -

Implementation Manager

Relay Network |  Radnor, PA | Other

Job Description
Perks + Benefits
Company Culture Coverage

Relay, one of the fastest growing and most highly-decorated technology companies in the Philadelphia region, is looking for an experienced Implementation Manager to join our fast-paced team and fully support our clients.

Do you have what it takes? Are you:

A Problem Solver

  • Do you approach problems in a solution-oriented manner?
  • Do you design solutions that are simple, elegant, and scalable?

A Continuous Learner

  • Are you curious about technology?
  • Do you search for new technical skills to add to your toolbelt?
  • Are you able to integrate new information quickly and apply it to new situations?
  • Are you passionate about gathering information and clearly defining technical requirements?

A Gifted Communicator

  • Do you deliver technical information in approachable language for the business and in technical detail for developers?
  • Are you an active listener? Do you ask questions, seek to gain clarity, and confirm what you heard?


  • Do you wake up in the morning, thinking about how to get things done?
  • Do you track progress, manage details, and relentlessly push to exceed goals?
  • Do you have an uncanny ability to predict risk, and proactively prevent turbulence?

A Team Player

  • Are you a team player who reaches out to help others? Do you believe that collaboration and communication are the keys to success?
  • Do you strive to be a trusted advisor?
  • Are you adaptable in changing circumstances? Do you thrive under pressure, while remaining positive and focused?

If you read these questions, and thought, “this sounds like me!”, we would love to hear from you! You may be the perfect fit for our Client Success team!

Position Overview:

In this role you will serve as technical expert on the product to assist client & client success during implementations (understand product requirements, gather requirements, consult on technical design to internal & external stakeholders, troubleshoot as needed)

  • Serve as a member of a team, collaborating effectively to drive results under changing circumstances


  • 3 years software implementation and support


  • Agile experience a plus
  • SaaS experience a plus
  • API experience a plus
  • System Integrations a plus
  • Start-up experience a plus

About Relay

Relay is a profitable, venture-backed firm, founded by a team of successful entrepreneurs. We are a five-time winner of the Best Places to Work in Philadelphia award, and offer an unparalleled package of benefits, including unlimited vacation time.

Apply Now
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Health & Wellness Benefits
  • Dental
  • Health Insurance
Perks & Discounts
  • Casual Dress
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO

Relay Network is a mobile engagement automation company that enables businesses to deliver individualized solutions that simplify and improve the customer experience. Relay gives enterprise businesses the power to design, orchestrate, and automate customer engagement so they can scale their customer support efforts and meet rising customer expectations for easy, personalized service. Leading organizations including Comcast, Independence Blue Cross and Citizens Bank use Relay to create more profitable, lasting customer relationships.

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