Protenus is looking for a Training Specialist dedicated to customer satisfaction to join the Customer Support team. Reporting to the Director of Customer Success and based in our Baltimore headquarters, the Training Specialist will be responsible for Tier 1 customer support (phone, email, and web), managing product documentation in the Protenus Help Center, and creating educational content on the Protenus platform. While this role is primarily customer-focused, there will also be ongoing opportunities to conduct internal product training for Protenus staff.
You’ll be working to build a culture of world-class support by helping the team build customer loyalty and maintain long-term adoption and engagement. This is a great role for someone who enjoys interacting and sharing knowledge with customers. The Training Specialist role requires a mix of strong written and verbal communication skills and an interest in technical concepts and user experience. This is the ideal role for an early to mid-career professional with clear, concise writing skills who understands how to build trust and cultivate strong relationships while also managing help desk tickets and communicating complex technical concepts via product documentation and training materials.
Key Qualifications, Skills, Competencies
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The Protenus healthcare compliance analytics platform uses artificial intelligence to audit every access to patient records for the nation’s leading health systems. Providing healthcare leaders full insight into how health data is being used, and alerting privacy, security and compliance teams to inappropriate activity, Protenus helps our partner hospitals make decisions about how to better protect their data, their patients, and their institutions. This year, Protenus was named one of The Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Baltimore by the Baltimore Business Journal.
We value diversity on our team and firmly believe Protenus is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. Join our team to see how you can learn and grow with us.Apply Now
Protenus is a Baltimore-based data analytics company helping healthcare organizations protect patients by detecting and preventing data breaches, privacy violations and other anomalous insider activity. We use artificial intelligence to understand the unique clinical behavior and context of each person accessing patient data to determine the appropriateness of every action, elevating only true threats to privacy and security for human review. The nation’s leading health systems use the Protenus SaaS analytics platform to identify and prevent anomalous insider behavior, safeguarding their data, reducing overall risk, protecting patients, and building trust across their organizations.
This year, Protenus was named one of The Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Baltimore by the Baltimore Business Journal.
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