Program Manager (DC) -

Program Manager (DC)

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    Ops / PM

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a strategic contract.
You’ll lead a team of project managers to create positive execution environments, exceed the expectations of our government partners, and ensure that we are successfully delivering contract scope on schedule and within budget. You’ll collaborate with other program team leads to proactively anticipate and solve problems across delivery, execution, expectation setting, culture, processes, and contract management. You’ll work with company leadership to ensure that clients are happy, and will assist in evaluating new opportunities.
You are a strategic problem solver and have the ability to make thoughtful decisions while considering their impact across multiple teams, both internally and externally. You are an empathetic communicator and relationship builder – you take a service-oriented approach to supporting the program team and our clients. You are highly organized and care deeply about building a sustainable, culture-conscious business.

What you’ll do

  • Ensure that Nava is delivering contract scope on time within budget, and acting as the budget owner for your program in coordination with the finance team
  • Proactively detect risks and collaboratively problem solve with other program team leads (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
  • Engaging our clients on a continuing basis to ensure their needs are met or exceeded, understanding their vision, collaborating problem solving issues, and communicating our progress transparently
  • Supporting the creation of execution environments built on mutual trust between government partners and our team
  • Maintaining awareness of the broader landscape and potential for new opportunities and risks


What we’re looking for

  • At least 4 years of experience program managing complex agile projects in a government context
  • A proactive, service-oriented approach to program management – internally with Nava teammates, and externally with clients
  • An extremely adaptable problem solver who can deal with multi-dimensional challenges involving many organizations, processes, cultures, and technologies
  • An empathetic relationship builder with a collaborative and positive mindset
  • A strategic approach to delivery planning and contract management over the medium-term and long-term
  • An iterative approach to execution that emphasizes rapid team progress
  • Ability to manage contract finances in coordination with the finance team
  • Ability to maintain broader situational awareness beyond the immediate team
  • Excellent written and verbal communication skills
  • Ability to travel to the client site in Baltimore a few times per week, or as necessary
We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.
We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Us

In Washington, D.C., working for the government can sometimes mean being constrained by complex work environments that can limit someone from having a big impact. For civic technology company Nava, that is far from the truth.

As the only public benefit corporation to be to be working directly with the government, Nava provides high-performing services to federal government agencies like the Department of Veteran Affairs and the Centers For Medicare & Medicaid Services. Essentially, they work to hold themselves accountable for delivering quality work that is both innovative and impactful. One of their biggest accomplishments to date was assisting President Obama and his administration in repairing after its rollout in winter 2013. Since then, Nava has expanded their offices to San Francisco, are currently hiring engineers of all flavors (devops, full stack, front end), designers and product and project managers to work on some of the government’s biggest systemic challenges.

Referring to themselves as “stewards of public service,” Nava employees say the tenacity and humility of their work makes them unique amongst their competitors. Tackling some of the nation’s toughest issues is never an easy feat, but Nava is dedicated to providing a modern, impactful approach toward continuous improvement.

Nestled comfortably at 1 Thomas Circle NW, Nava’s open layout office is home to a team of mission-driven designers, engineers and product developers.

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