Production Support Analyst
Location: Wilmington, DE 19803
Experience Level: 1-3 years
Marlette Funding, LLC is a financial technology provider for the Best Egg® consumer loan platform. Marlette has experienced tremendous growth since its inception in 2014, with over $8B in consumer loans originated through the Best Egg platform.
Today, we’ve grown to over 200 employees, enjoy strong employee engagement scores and have been recognized numerous times as a best workplace.
As a Production Support Analyst, you will be responsible for supporting the Production Support program. The Production Support program currently consists of two domains: The management and support of the production job schedule and the monitoring/alerting/escalation/resolution process for technology incidents. The ideal candidate would be able to provide technical and process support to all domains, with a focus on day to day operations.
Duties & Responsibilities
Participation in a 24x7x365 on-call rotation.
Monitor the daily batch job schedule and triage/remediate/escalate failures.
Follow documented escalation/resolution procedures in response to application performance alerts.
Effectively triage technology issues and report status updates to appropriate stakeholders.
Coordinate and work with third-party technical support teams.
Development and maintenance of supporting documentation.
Support process improvements to continuously improve the stability and performance of the application portfolio.
Identify system bottlenecks and opportunities for process improvements.
Prioritize workload, provide timely and accurate resolutions.
1-3 years of professional experience in the field of information and technology
Demonstrated skills with Application Performance Monitoring (APM) tools
Experience with log analysis tools
Experience with Python, SQL or Java debugging
Experience with Linux and Windows platforms
Strong interpersonal relationship and communication skills.
Strong documentation skills.
Strong analytical skills.
Strong organizational skills.
Ability to multi-task /change focus quickly.
Must be a team player.
Experience with production batch workloads.
Experience with file transfers.
Strong sense of ownership – Feeling of personal accountability for all areas directly or indirectly supporting the business/service area. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution.
Communication – Able to clearly communicate ideas in technical or business terms with senior business leadership, external vendors, their peers across IT, as well as their team.
Leadership – Assess a situation, prioritize requirements, and then go out to any IT team and get support as needed.
Self starter – Has a strong sense of self and purpose. Understands tasks and role, and does not need daily direction, yet maintains an open dialogue with stakeholders.Apply Now
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