Senior Product Manager

Vanguard's Financial Advisor Services Digital team is seeking an experienced, outcome-driven, and client-centric senior product manager to pursue strategic opportunities across advisors.vanguard.com. This PM will lead our content and navigation product strategy, with the goal of catalyzing two ambitious shifts for the website: from one-size-fits-all to personalized to each advisor's needs and context; and from siloed insight, data, and tool pages to a deeply interconnected and cohesive experience. They will join a talented, collaborative team of engineers, UX designers, data analysts, and user researchers to reimagine our content and navigational touchpoints.

The Vanguard advisors' website is a pivotal tool for financial advisors considering or doing business with Vanguard. Our mission is to provide advisors with the information, tools, and insights they need to better serve their clients, highlighting Vanguard as a trusted partner.

As a Senior Product Manager, you will be at the forefront of both product discovery and delivery. You'll research and experiment to discover the right opportunities that advisors value and that drive the team's outcomes, as well as bring these new capabilities and features to life with the broader agile team.

The ideal candidate will have: 

• A strong outcome orientation;
• Deep client-centricity;
• An owner's mindset, including overcoming obstacles to get things done;
• Clear communication skills;
• And the ability to use data, research, and context to make good product decisions.

Key Responsibilities:

• Lead the Product Management Lifecycle: Use product management, agile, and design thinking practices to guide your team through the entire product development process—from identifying the right problems to experimenting with potential solutions and iteratively launching new features.
• Define Vision and Strategy: Collaborate closely with a UX strategist, technical architect, and product leadership to shape our vision and strategy around content and navigation. Possible focus areas include new wayfinding and information architecture schemes, tailored recommendations, pagespeed and SEO enhancements, and more relevant notification and newsletter experiences.
• Prioritize Advisor Needs: Continuously seek out unmet advisor needs and prioritize enhancements, both big and small, to better address them.
• Communicate Effectively: Present findings and recommendations through compelling presentations and strategic roadmaps.
• Rally the Team: Leverage your leadership skills to inspire and align a team of cross-disciplinary experts.
• Industry Knowledge: Develop and apply a deep understanding of the U.S. advisor industry, Vanguard Financial Advisor Services, and the Vanguard Advisors' website to make informed recommendations.

Core Responsibilities:

• Leads digital product management activities for multiple digital products, or one strategic product.
• Collaborates with cross-functional teams to create best practices that drive significant change to the client experience.
•  Coaches digital product teams towards best practices and learnings. Ensures delivery of messaging, communication, and customer outreach as necessary.
• Partners with stakeholders to resolve production and implementation issues in a timely manner, and supports/drives escalations where required to enable rapid delivery.
• Leads the planning, development and implementation of new digital products. Defines and analyzes markets, developing detailed product features and requirements, and developing implementation plans.
•  Employs a variety of qualitative and quantitative analysis techniques to continually improve the user experience.
• Participates in and provides recommendations for ongoing business planning and departmental prioritization activities.
• Participates in special projects and performs other duties as assigned.

Qualifications:

• Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
• Minimum of five years related work experience. Two years of  leading large cross-functional teams on major organizational projects preferred.

This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.