Product Support Specialist -

Product Support Specialist

  • Location


  • Category

    Ops / PM

Job Highlights

  • As a technical specialist, work in a fast-paced, impact-driven environment that empowers you as the go to resource for critical customer operations.
  • Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from Deacom’s customers and their partners.
  • Contribute to the development of the DEACOM software suite, serving as the voice of the customer in identifying product enhancements and making sure new products launch with customer usability in mind.
  • Manage complex customer inquiries that can’t be resolved by customer teams or font line help. Applying deep product knowledge in carrying out strategic projects and solving complex customer issues and escalations.
  • Collaborate with cross-functional teams to build product solutions to satisfy customers’ business challenges.
  • Build scalable processes, documentation, and solutions that work for both Deacom and its customers as they continue to deliver world class customer service.
  • Gain experience working with one of the most technologically advanced, all-inclusive ERP platforms.


  • A degree in whatever.
  • Familiarity with IT, ERP, Supply Chain, Manufacturing, or Accounting.

Bonus Points

  • Experience working in a customer facing role.
  • Experience in ERP or business software.
  • Experience in SQL, managing servers, or server applications.
  • Superb communication, organization, and deductive reasoning skills.

This job is not a remote position and is located in Chesterbrook, PA. Relocation assistance is not available but anyone is welcome to apply. Deacom, Inc. does not sponsor employment visas. Recruiters, please do not respond to this posting. Deacom Inc. is an Equal Opportunity Employer.

No Smoking Policy

Deacom has a strict NO SMOKING policy. Employees may not smoke at any time during the standard workday. This means that smoking during the workday, including lunch breaks, is prohibited.

About Us

Roll into the grassy Chesterbrook campus that Deacom calls home and it’s hard not to imagine yourself taking a walk, settling in for a picnic or playing rounds of cornhole during a cook-out among sprawling hills. Though the company works hard to live up to its “Artisans of ERP Software” reputation, Deacom also takes full advantage of those surroundings, often utilized to help foster team relationships and spark innovative thinking.

The technologists of Deacom work in an open space where ongoing collaboration is encouraged and asking for help on a project is as simple as turning to your neighbor. With big plans for expansion, Deacom is looking to broaden development and sustain the rapid growth the company has seen in the last three years.

The ongoing extension of the Deacom team fits into the Kaizen philosophy, a cornerstone of the company’s culture that promotes constant, continuous improvement. Through day-to-day steps toward enhancing specific projects or initiatives, the goal is to create a big picture of long-term, systemic growth and increased quality.

For Deacom, this can mean expanding their teams, creating jobs that didn’t once exist, or giving employees the opportunities to explore new projects. This combined with the company’s focus on training and career development, ensures employees stay engaged and excited about the work they are doing each day.

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