Application Support Specialist - Technical.ly

Application Support Specialist

Power Home Remodeling |  Suburban Philadelphia | Dev / Eng

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Application Support Specialist

For many companies, what they do is not who they are.

Uber provides transportation, but they’re not a transportation company. Amazon sells books, but they’re not a bookstore. Netflix provides entertainment, but they’re not an entertainment company.

At their core, they are technology companies. They are architects of innovation – re-shaping business for the digital age.

We’re built the same way.

At Power Home Remodeling, we don’t wait for another company to develop technology to help homes reach their highest potential; we take charge and innovate within. The world we’ve created is filled with creativity and invention, and the proprietary digital platform we developed in-house rivals the digital capacity of some of the world’s biggest companies.

We’ve created an entire world of innovation that extends far beyond the boundaries of home
remodeling, and when you step inside our walls you will know that any expectation can be met, and surpassed.

Job Responsibilities

The size and scope of our business and technology has grown and evolved exponentially over the past five years and with that, our end users have as well. This position is a result of many ongoing and upcoming technological initiatives being rolled out to the entire organization.

Candidates must be articulate and professional with highly evolved customer service skills.

Please make sure you can work the schedule as required by the position before applying.

General Responsibilities

  • Support of our internally developed Ruby on Rails enterprise application
  • Works with end users to identify issues and document potential resolution
  • Collaborate with department managers to document new feature requests
  • Coordinate with the development team for testing and deployment of new features
  • Identifies, researches, and resolves technical problems
  • Monitors ticket queue for high priority tickets
  • Responds to telephone calls, email and personnel requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution
  • Ability to learn new processes and procedures
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to use problem management databases and help desk systems

Hours
Monday – Friday: 11 am – 9 pm
Saturday & Sunday on a rotating basis (7:30 am – 2:00 pm; on-call until end of business day)

Required Education and Experience

  • A working knowledge of business process and work flow a plus
  • Knowledge of commonly-used tech support concepts, practices, and procedures
  • Ability to use problem management databases and help desk systems
  • Must have excellent communication skills and ability to multitask
  • An Associate’s degree in Computer Science or related discipline, Bachelor’s degree preferred
  • At least one, but typically three years of experience in an IT role or an equivalent  combination of education and work experience
  • Position requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquires independently
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other Systems Division staffs
  • An Articulate and Professional Demeanor
  • Self motivation and discipline
  • Excellent organizational and interpersonal skills
  • Resourceful problem solving abilities
  • Highly evolved customer service skills

Salary and Benefits:

  • Competitive Salary
  • Full medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
  • Ample paid vacation and holidays
  • A competitive 401(k) retirement savings program, matched by Power
  • Access to Fitness Center
  • A dynamic social program filled with can’t miss events, parties, and activities, including an annual bonus in the form of a company trip to a tropical destination for you and a significant other
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
Other
  • Game Room
  • Travel
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

Tell us about the internal culture at Power Home Remodeling.

Our executive team is fun and quirky. Tonally, the vibe is more informal, with an open door policy that gives employees accessibility to business stakeholders when they need it. 

We have a culture of openness, collaboration and support. When you come on board at Power, you’re treated like family right off the bat. We’ve set up environments within our workspace that allow for lively group brainstorms and problem solving, as well as quieter and more formal work settings to cater to everyone’s work styles.

What kinds of projects do technologists get to work on?

Our Business Technology department works hand-in-hand with all of the other divisions within Power, developing our NITRO platform to support the internal operations of the entire company. 

For example, one team recently revitalized our large corporate directory, adding some flavor with gifs. Another team developed a new internal workflow program for the communications and branding department. When the HR department wants to roll out new benefits, our devs are the ones building those features from scratch. 

How is Power reimagining the exterior remodeling industry?

Our goal is to improve the world.

We’re setting customer service expectations higher for the entire industry. We work hard to offer services and professionalism you aren’t seeing with other companies. We are very thoughtful in the products we sell, focusing on sustainability, solar power and energy-efficiency.

People always come first, both employees and customers. Every decision is made by how it’ll affect people. We really listen to our employees — when we decide to open up new offices, we listen to where our people want to work; the lives they want to live. It’s a very human place to work.

As you continue to grow, what kinds of opportunities do you have for technologists?

We are actively hiring for developers, UX designers and Scrum masters.

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