At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) System Reliability & Support Specialist Sr within PNC's Staff Services Technology organization, you will be based in Pittsburgh PA, Chicago ILL, Cleveland OH, Columbus OH, Birmingham AL, Dallas TX, Phoenix AZ.
This position will required being on call one week a month.
Primarily responsible for:
Installing patches for WebLogic, PeopleSoft
Remediation of system vulnerabilities
Analysis for capacity planning
Installing software to Linux Servers
Configuration in Linux Servers (application and OS)
Oversight of department monitoring of various server types
Assist other teams with infrastructure to include builds, design, upgrades
Required Skill Sets
Proficient with Linux a must
Experience with windows server operating system
Strong understanding of infrastructure design and troubleshooting
Familiar with cyber and general security standards
Strong oral and written communication across all levels of the organization
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Application Maintenance – Knowledge of and ability to define, implement changes to, and support a production application.
Application Programming Interfaces (API's) – Knowledge and ability to write, test, and debug application programming interfaces (APIs).
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.
IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.
IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.
Software Reliability Management – Knowledge of, and ability to develop and use, principles, methodologies and metrics that increase software product performance and reliability.
System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.
Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Additional Job Description
Base Salary: $55,000 to $142,600
Where a person is paid in the compensation range is aligned to their experience and skills. Placement within the compensation range is based on the specific role and the following factors:
– Lower in range –Building skills and experience in the job
– Within the range–Experience and skills align with proficiency in the role
– Higher in range –Experience and skills add value above typical requirements of the role
– Compensation Range may vary based on Geographic Location
Role is incentive eligible with the payment based upon company, business and individual performance.
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at firstname.lastname@example.org.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.