Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) System Reliability & Support Specialist Sr within PNC's Staff Services Technology organization, you will be based in Pittsburgh PA, Chicago ILL, Cleveland OH, Columbus OH, Birmingham AL, Dallas TX, Phoenix AZ.

This position will required being on call one week a month.

Primarily responsible for:

Installing patches for WebLogic, PeopleSoft
Remediation of system vulnerabilities
Analysis for capacity planning
Installing software to Linux Servers
Configuration in Linux Servers (application and OS)
Oversight of department monitoring of various server types
Assist other teams with infrastructure to include builds, design, upgrades

Required Skill Sets

Proficient with Linux a must
Experience with windows server operating system
Strong understanding of infrastructure design and troubleshooting
Familiar with cyber and general security standards
Strong oral and written communication across all levels of the organization

Job Description

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation. Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Application Maintenance – Knowledge of and ability to define, implement changes to, and support a production application.

Application Programming Interfaces (API's) – Knowledge and ability to write, test, and debug application programming interfaces (APIs).

Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

IT Environment – Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.

IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.

IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.

Software Reliability Management – Knowledge of, and ability to develop and use, principles, methodologies and metrics that increase software product performance and reliability.

System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.

Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors (Required)

Additional Job Description

• Application Support role with On Call Rotation
• Primarily responsible for
  • Installing patches for WebLogic, PeopleSoft
  • Remediation of system vulnerabilities
  • Analysis for capacity planning
  • Installing software to Linux Servers
  • Configuration in Linux Servers (application and OS)
  • Oversight of department monitoring of various server types
  • Assist other teams with infrastructure to include builds, design, upgrades
• Required Skill Sets
  • Proficient with Linux a must
  • Experience with windows server operating system
  • Strong understanding of infrastructure design and troubleshooting
  • Familiar with cyber and general security standards
  • Strong oral and written communication across all levels of the organization
  • Minimum 5 years experience supporting applications and infrastructure at an advanced level

1. COMPENSATION

Base Salary: $55,000 to $142,600

Where a person is paid in the compensation range is aligned to their experience and skills. Placement within the compensation range is based on the specific role and the following factors:

– Lower in range –Building skills and experience in the job

– Within the range–Experience and skills align with proficiency in the role

– Higher in range –Experience and skills add value above typical requirements of the role

– Compensation Range may vary based on Geographic Location

2. INCENTIVE

Role is incentive eligible with the payment based upon company, business and individual performance.

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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