At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a System Reliability and Support Lead within PNC’s Retail MIS Consumer Lending organization, you will be based in Pittsburgh, PA, Brecksville, OH, or Philadelphia, PA.
The System Reliability and Support Lead will be responsible for leading the Developers within this group, and will be the subject matter expert responsible for providing direction and support.
The ideal candidate will have extensive experience in the following areas:
– Experience in engineering solutions for metrics, gathering/publishing and event collection/correlation across distributed technologies
– Understanding of network protocols and file systems
– Identify and drive opportunities to improve automation
– Mainframe.COBOL experience
– Experience with CI and CD tools, including TFS and Jenkins
– Experience with implementing PKI and SSL
– Knowledge of programming languages, including .NET and Java
– Familiarity with systems configuration management and monitoring technologies (DynaTrace Managed, TruSight)
– Practical experience with Linux/UNIX operating systems (required)
– Experience with cloud services & container platforms such as AWS, Kubernetes, Docker
– Systematic problem-solving approach to improve the availability, scalability, performance and reliability of critical applications through monitoring, metrics, failure mode analysis, and incident review.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Application Maintenance – Knowledge of and ability to define, implement changes to, and support a production application.
Application Programming Interfaces (API’s) – Knowledge and ability to write, test, and debug application programming interfaces (APIs).
Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
IT Environment – Knowledge of an organization’s IT purposes, activities and standards; ability to create an effective IT environment for business operations.
IT Incident Management – Knowledge of and ability to investigate, troubleshoot, resolve and prevent the recurrence of incidents that interfere with the normal delivery of IT services.
IT Service Management (ITSM) – Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.
IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
Packaged Application Integration – Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.
Problem Management – Knowledge of the processes involved in problem control, error control and the production of management information; the ability to identify the root cause of problems in a timely and accurate manner and bring them to a successful resolution.
Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.
Software Reliability Management – Knowledge of, and ability to develop and use, principles, methodologies and metrics that increase software product performance and reliability.
System Development Life Cycle – Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.
Technical Troubleshooting – Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at firstname.lastname@example.org.
The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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