Software Services Mgr Sr - Technical.ly

Software Services Mgr Sr

PNC Financial Services |  Remote, PA – Pittsburgh, AL – Birmingham, FL – Jacksonville, GA – Atlanta, IN – Indianapolis, MD – Baltimore, MI – Lansing, MN – Minneapolis, MO – Kansas City, NY – New York, NC – Raleigh, OH – Columbus, PA – Pittsburgh, TX – Austin, VA – Richmond, WV – Morgantown | IT

Job Description
Company Culture
Technical.ly Coverage

POSITION OVERVIEW

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.

As a Software Services Manager Sr. within PNC’s C&IB Payment Transformation organization, you will be based in Pittsburgh, PA, within a PNC footprint or remote.

This opportunity is a part of the PNC Payments Transformation Leadership team, working closely with business, operations, and enterprise technology teams at PNC to continue to evolve PNC’s strategic payments roadmap.

The following experience is preferred:
• Strong Technical Manager, with a broad skilled technology background
• Distributed Applications with Tier One, critical business functions, high availability (24x7x365) and scalable performance demands
• Experience implementing vendor packages and inhouse developed solutions
• Cloud Native experience
• DevOps experience
• Microservice architecture
• Self-motivated, can do attitude, team first mentality
• Strong business acumen (Payments domain preferred or other critical business functions)
• Experience with combined business and technical solution transformations

JOB PROFILE

  • Manages multiple development projects, development groups and/or application support functions for a major business segment.
  • Oversees the development and implementation of multiple, complex, organization-wide systems .
  • Allocates and ensures resource arrangements during the application development life cycle .
  • Maintains relationships with clients to ensure the implementation quality of application systems .
  • Provides solutions or recommendations on complicated technology issues for application development and implementation .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • CUSTOMER FOCUSED – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • MANAGING RISK – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

  • INCLUDE INTENTIONALLY – Cultivates diverse teams and inclusive workplaces to expand thinking.
  • LIVE THE VALUES – Role models our values with transparency and courage.
  • ENABLE CHANGE – Takes action to drive change and innovation that will transform our business.
  • ACHIEVE RESULTS – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
  • DEVELOP THE BEST – Raises the bar with every talent decision and guides the achievement of all employees and customers.

COMPETENCIES

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Application Development Tools – Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.

IT Environment – Knowledge of an organization’s IT purposes, activities and standards; ability to create an effective IT environment for business operations.

WORK EXPERIENCE

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

EDUCATION

Bachelors

DISABILITY ACCOMMODATIONS STATEMENT

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday – Friday 9:00 AM to 5:00 PM ET.

EQUAL EMPLOYMENT OPPORTUNITY (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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What types of opportunities exist for technologies at PNC?

Our Technology & Innovation line of business focuses on achieving a strategic advantage for PNC by partnering with business areas to develop innovative products and services.

Enterprise functions span security, including disciplines such as cybersecurity and fraud management, technology risk management, strategic services and infrastructure services. Our enterprise innovation function empowers a culture of innovation, employing design thinking practices, innovation incubators, API ecosystems and intelligent automation to deliver a differentiated customer experience.

What is Pittsburgh, PNC’s headquarters city, like?

Pittsburgh has become an incredible hub for technology and innovation. Being in the heart of the city, we are surrounded by world-class research universities and startups. The energy of the city, combined with the entrepreneurial spirit of its residents, make Pittsburgh a great place to live and work.

What are PNC’s tech goals?

Our customers increasingly prefer to use online, mobile and ATM channels to complete their financial transactions. To meet their expectations, we invest in new ideas and evolving technology. By driving innovation at a faster pace, we believe that we may fundamentally change the way banking is done.

Tell us about PNC’s values.

We have seven core values: customer focus, diversity and inclusion, integrity, performance, quality of life, respect and teamwork. No one value is more important than another; rather, they — together — represent who we are. Our values are critical to our success, and that of our employees, customers and the communities we serve.

What kinds of skills and qualities do you look for in job candidates?

We look for people with a solid, well-rounded understanding of technology. Not just what languages and frameworks do, but how they’re different and which one is more aligned to resolve a customer’s needs. We want to see that candidates understand how to assess quality and understand the logic behind what technology does and why that is important.

In terms of soft skills, we look for people who are excited to do a deep dive into technology, to truly understand the ins and outs of what they do. We want people who communicate clearly and work well with a team.

It’s also important that people are open to trying new things, embracing the lessons learned from what doesn’t work, and adapting to new plans quickly and with enthusiasm.

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