Experience Designer Sr (Innovations)

PNC Financial Services

Pittsburgh, PA Hybrid May 7
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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a UX Designer within PNC's C&IB Technology Innovation team, you will be based in Pittsburgh, PA or remote option is available for the right candidate. We are looking for a creative individual who is inquisitive, thoughtful and passionate about understanding users in order to create relevant and engaging customer experiences.

As a UX Designer you will engage with business partners to leverage a human centered design approach to solve complex problems in a manner that meets the customers’ needs and sets PNC apart in the marketplace. You will lead projects from concept to launch as well as intervene at various stages of projects that require thoughtful consulting and expertise. Through collaboration with teammates and line of business partners, you will develop vision and strategy, execute research, prototyping and testing and carry concepts through execution.

In addition, you will bring a mix of great visual aesthetic with an ability to understand how to make a complex product feel simple and intuitive. You will also manage and lead feature development, and contribute to early product definition. This role will be responsible for designing and directing the creation of UI, info architecture, interaction designs, and visual design of experiences.
The ideal candidate will possess experience in the following:
• HCI/HCD
• Customer journey mapping
• Design Thinking, Lean UX
• Ideation /Brainstorming workshops
• End to end product design
• 3+ years working experience as User Experience Designer

Key Responsibilities
• Create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications
• Understand target users deeply: develop or work from user profiles and conduct task analysis, create user scenarios or use stories
• Help define product direction and focus, working collaboratively with product managers and leadership to make hard decisions about what to prioritize
• Be a champion for user testing by partnering with researchers to get your solutions in front of customers; and be willing to conduct scrappy, around-the-office user testing on your own if required
• Partner with strategic product management teams and highly technical development teams to support product launch and iterative improvement
Basic Qualifications
• 3+ years of experience as a user experience designer, interaction designer, information architect or similar role
• An online portfolio or samples of work demonstrating experience creating great user-centered design solutions from the ground up and UI design expertise. Must illustrate solving for multi-platform UX challenges with complex workflows and demonstrate scalable, user-friendly design solutions
• Bachelor's degree in design, human-computer interaction (HCI) or equivalent professional experience from top design school
• Experience in a variety of design and prototype tools such as Sketch, Axure, Invision, Photoshop, Illustrator and InDesign
Other Qualifications
• Are an outstanding communicator and team collaborator
• Are driven by empathy and a passion for understanding people
• Have experience with user research/fieldwork
• Are familiar with and have executed a variety of methodologies including 1:1 interviews, moderating group conversations, facilitate ideation sessions or running live prototype sessions
• Have experience with synthesizing research findings into insights and creating design solutions

Job Description

  • Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
  • Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs..
  • Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
  • Gauge the usability of new and existing products, and make constructive suggestions for change.
  • Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.

Creativity – Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Graphic Visualization – Knowledge of visualization tools and techniques and ability to create visual images of ideas, concepts and physical objects to communicate abstract or concrete messages to a target audience.

Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.

Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace.

Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

User Experience Design – Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.

User Interface Design – Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client's desktop workstation.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

1. COMPENSATION

Base Salary:

$55,000 to $142,600

Where a person is paid in the compensation range is aligned to their experience and skills. Placement within the compensation range is based on the specific role and the following factors:

– Lower in range –Building skills and experience in the job

– Within the range–Experience and skills align with proficiency in the role

– Higher in range –Experience and skills add value above typical requirements of the role

– Compensation Range may vary based on Geographic Location

2. INCENTIVE

Role is incentive eligible with the payment based upon company, business and individual performance.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

What types of opportunities exist for technologies at PNC? Our Technology & Innovation line of business focuses on achieving a strategic advantage for PNC by partnering with business areas to develop innovative products and services. Enterprise functions span security, including disciplines such as cybersecurity and fraud management, technology risk management, strategic services and infrastructure services. Our enterprise innovation function empowers a culture of innovation, employing design thinking practices, innovation incubators, API ecosystems and intelligent automation to deliver a differentiated customer experience. What is Pittsburgh, PNC’s headquarters city, like? Pittsburgh has become an incredible hub for technology and innovation. Being in the heart of the city, we are surrounded by world-class research universities and startups. The energy of the city, combined with the entrepreneurial spirit of its residents, make Pittsburgh a great place to live and work. What are PNC’s tech goals? Our customers increasingly prefer to use online, mobile and ATM channels to complete their financial transactions. To meet their expectations, we invest in new ideas and evolving technology. By driving innovation at a faster pace, we believe that we may fundamentally change the way banking is done. Tell us about PNC’s values. We have seven core values: customer focus, diversity and inclusion, integrity, performance, quality of life, respect and teamwork. No one value is more important than another; rather, they — together — represent who we are. Our values are critical to our success, and that of our employees, customers and the communities we serve. What kinds of skills and qualities do you look for in job candidates? We look for people with a solid, well-rounded understanding of technology. Not just what languages and frameworks do, but how they’re different and which one is more aligned to resolve a customer’s needs. We want to see that candidates understand how to assess quality and understand the logic behind what technology does and why that is important. In terms of soft skills, we look for people who are excited to do a deep dive into technology, to truly understand the ins and outs of what they do. We want people who communicate clearly and work well with a team. It’s also important that people are open to trying new things, embracing the lessons learned from what doesn’t work, and adapting to new plans quickly and with enthusiasm.