At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer Lead within PNC's ACFR Strategy & Innovation organization. This is a remote position within the Pittsburgh, PA market. Surrounding markets may be considered. In person activities may occur periodically based on business need.
We are looking for an Experience Designer Lead to join PNC Bank and our ALM, Capital Markets, Risk and Finance (ACFR) Strategy & Innovation team. In our team, you’ll work with different businesses to help reimagine their solutions to focus on their customers and their jobs to be done. Transparency, high engagement, and collaboration are important dynamics you’ll be expected to bring to the team.
In this role, you will:
• Define problems and goals, map user flows, and prototype interactions
• Apply your UI/UX skills on new prototypes and established solutions
• Conduct user observation, research, and analysis to understand the challenges faced
• Use quantitative and qualitative data to inform your designs
• Facilitate brainstorming and design sessions internally and externally
• Work closely with stakeholders and developers to collaborate and implement designs
We think you’d be most successful if you:
• Are a natural collaborator and an excellent communicator, able to present ideas and explain your thought process in a large team environment
• Believe iteration is the best path to improvement and can adapt quickly to change
• Advocate for users and inspire a culture of design thinking
• Can handle the details for multiple projects with different deadlines
• Take initiative and act on opportunities for improvement
• Seek to learn from your team and teach us in turn
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.
Creativity – Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Graphic Visualization – Knowledge of visualization tools and techniques and ability to create visual images of ideas, concepts and physical objects to communicate abstract or concrete messages to a target audience.
Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.
Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace.
Requirements Analysis – Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.
Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.
User Experience Design – Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
User Interface Design – Knowledge of activities, practices, deliverables and considerations; ability to design effective graphic user interfaces for delivery of information to the client's desktop workstation.
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at email@example.com.
The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.