IT Help Desk Analyst -

IT Help Desk Analyst

Pinnacle 21 |  Blue Bell, PA | Ops / PM

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Job Description
Perks + Benefits
Company Culture Coverage

At Pinnacle 21, we are always looking for exceptional team members to take part in
continuing to create one of top teams, products, and cultures in Philadelphia! Our company
and team are still in its earlier stages, meaning you will be crucial to shaping the future of the
way we organize and deliver our internal technical resources. We plan to make a lasting
impact on the pharmaceutical industry but most importantly, our people.
Work that matters Our teams work with the pharmaceutical industry to streamline
the drug approval process, bringing life-saving medicines to patients that need them.
We need to ensure everyone is resourced and blockage-free to make their greatest
impact every day.
Work autonomously Enjoy a micromanagement-free environment, where we’ll
support your continuous improvement and foster your capabilities to manage
ownership of multiple areas and projects in order to continually grow your skillset.
Global footprint We support a community of users from countries across the world
that widely regard our software as the industry standard for clinical submission

What you’ll be doing
Our IT Help Desk Analyst will be a true team player that’ll take complete ownership over our
internal technical support efforts to help drive a positive employee experience by properly
resourcing everyone to tackle each day. They will work to build and/or improve upon
internal workflows to make these tasks as simple and efficient as possible including
onboarding, troubleshooting, and technical inventory processes. They’ll leverage a
technically rounded skillset to manage all aspects of our hardware, software, and
audio/video capabilities. There will also be a light travel expectation in order to assist with
our technical set up at larger conferences.
1777 Sentry Parkway West, VEVA 17, Suite 405, Blue Bell, PA
What we’re looking for
• Have strong experience within IT administration in areas ranging from Software,
Hardware, A/V, Network, Printers, etc
• Have ability to administer and troubleshoot Mac OS X, Windows 10, Office 365, etc
• Support Audio and Video equipment in conference rooms
• Manage internal IT inventory including ordering and storage
• Drive a positive employee experience by responding and resolving quickly to
employee requests/issues
• Assist with new hire onboarding by configuring software, hardware, as well as account
administration and other similar duties
• Have strong communication and collaboration skills
• Be able to get things done efficiently
• Have the skills and be open to “handy-man work” around the office
• Be open to travel every few months
• Prior experience within a growing software company
• Prior experience using JIRA or similar system
• Prior training in IT Operations
A bit about us
Pinnacle 21 is a startup making a big impact on regulatory review processes. Our flagship
software provides the biopharmaceutical industry with the key to a fast, efficient drug review
process. It’s this technology that drives FDA’s 21st Century Review Initiative, ensuring that
submission data is compliant, useful and ready for review — which enables a more efficient
review process. Our Great Place to Work certified workplace is constantly looking for new,
motivated team members to come help us revolutionize clinical trials.

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Read More
Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Game Room
  • Work from Home
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Lunch
  • Snacks
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are the benefits of working at a small company like Pinnacle 21? 

You’ll be close to the founding team and catch our entrepreneurial energy. Joining us right as we hit a growth spurt means you’ll not only “do the work” but also direct and optimize our processes for doing so. (We don’t compromise our values, but our methods are malleable.) We’re a perfect place if you want ownership and are relentlessly resourceful. There’s massive impact still to be made.

What does Pinnacle 21 look for in prospective employees? 

Our product roadmap is aggressive, and to accelerate it, we need a wave of talent. Our radar pings for people who bring positive energy with a “Yes, and…” attitude, who work smart and get it done. You’ll need to be autonomous and scrappy, since our full attention is on listening to users and writing good code. Meaning, we have zero interest in micromanaging you. We hire team players who contribute to our culture bottom-up, by giving each other earned praise and healthy critique.

What kind of tech skills do you expect candidates to have? 

For Full-Stack Engineers: Java, JS, Play Framework, ReactJS, Redux, Postgres, AWS, and experience in Agile

For Subject Matter Experts: CDISC, SAS, custom data standards/specs, regulatory experience with the FDA/PMDA/NMPA, foreign language ability, and proven skills in consulting and thought leadership

How does Pinnacle 21 invest in employee growth and learning? 

Our industry looks to us as a thought leader in clinical data standardization. That expectation hits you too, to be keeping (and setting) the pace for professional development. We support you with training courses, mentorship, and conference attendance. Also, our product roadmap assumes capabilities we haven’t yet mastered, so you’ll have no shortage of challenging projects and infrastructure to deepen your tech stack. As we grow, we’ll spend more time cross-training each other, so expect to teach others as part of your own learning path!

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