Operations Specialist - Technical.ly

Operations Specialist

Perpay |  Philadelphia, PA | Operations

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Everyone deserves access to financial peace of mind. Our team is on a mission to change the credit landscape through simple, inclusive, and transparent financial products. Our all-in-one app provides underserved consumers with an easy way to buy now, pay later, and build credit. Some things we’re excited about:

 

– With average credit scores increases of 30+ points, we’re making a meaningful impact

– Serving 3+ million members

– Backed by world-class venture capital

– Ranked the 5th fastest-growing company in the country by INC Magazine (2019)

 

We’re searching for talented, passionate Operations Specialists to serve as the face of Perpay to our growing customer base. In this role, you will build relationships and trust with Perpay’s customers through open and empathetic communication. With Customer Success as your primary objective, you will contribute to the delivery of best-in-class credit access and building products. Working directly with our users, the Operations Specialist represents Perpay’s eyes and ears, as a liaison between the end user and internal teams.

 

Who We’re Looking For:

  • A recent grad; you are passionate about exploring multiple professional development tracks
  • A self-starter; you are enthusiastic and excel at taking initiative
  • A communicator; you are an excellent articulator when setting customer and vendor expectations
  • A stickler for details; you are organized, attentive, and focused
  • A positive force; you are optimistic, high-energy, and confident
  • A chameleon; you welcome and thrive on change
  • A rising star; you dream to continuously grow and develop
  • A contrarian; you take no process as given, but rather question the “why” to everything

 

Responsibilities:

  • Operate multiple channels of communication (live chat, email, phone, etc.) to support Perpay’s user base in their journey towards greater financial access
  • Drive key business outcomes that facilitate growth (sign-ups, activations, conversion, retention, referrals) by understanding and responding to customer questions and observations
  • Bridge information between users and our growing network of dropship vendors, leveraging vendor communication to resolve various supply chain issues
  • Identify areas of improvement in customer-facing platforms and pain-points in internal procedures
  • Capture and quantify user feedback to inform projects centered on user experience improvement
  • As you show skill in handling workload, you will be challenged to think critically about your professional trajectory as a team member

 

Operations-Adjacent Opportunities:

  • Build and carry out Commerce-related processes, including but not limited to customer returns, exchanges, and shipment claims
  • Execute daily payment reconciliation, ensuring the successful transfer of payments from operating accounts to individual Perpay user accounts
  • Facilitate vendor relationships, manage the storefront catalog and addition of new products
  • Interface with the Account Management Team on borrower performance trends and metrics
  • Grow and maintain an internal database of employers and payroll systems that support our direct deposit split payment mechanism, underscoring our ability to penetrate existing total addressable market
  • Contribute to recurring site security and counter-fraud processes

 

Requirements:

  • Undergraduate degree (BA/BS)
  • Completed undergraduate studies no earlier than June, 2019
  • Cumulative GPA of 3.0 or better
  • Excellent verbal and written communications skills
  • Please note – this application requires both resume & cover letter from interested candidates

 

What We Offer:

  • Opportunity to work with one of the fastest-growing financial startups in the country
  • Competitive Salary + Equity
  • 401k with Company Match
  • Health / Dental / Vision Insurance
  • Gym + Public Transportation Subsidy

 

Additional Perks:

  • Student Loan Assistance
  • Relocation Assistance
  • Unlimited PTO
  • We just moved into our brand new home at 2400 Market Street in Philadelphia’s vibrant Fitler Square neighborhood. Our new office incorporates all the best aspects of our first home (espresso bar, full kitchen, work/lounge space) in a riverfront setting with iconic Philadelphia Art Museum views.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

We don’t work with recruiters – please contact us or apply directly.

Apply Now
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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
Perks & Discounts
  • Casual Dress
  • Lunch Provided
  • Offsite Company Events
  • Snacks Provided
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • PTO

What’s unique about the Perpay brand?

Perpay’s mission is to provide consumers with an easy way to make purchases, pay over time and build credit. It is dedicated to building simple, transparent and inclusive financial products that improve the lives of its customers.

Perpay is working to solve broad issues of financial access and inclusion that affect a large number of people through the pathways of microlending, consumer finance and e-commerce. Its focus is purely on its customers.

 

What is the team dynamic within the office?

As a high-growth company, Perpay fosters collaboration whenever possible. It does so by keeping its organizational structure cross-disciplinary and outcome-oriented. Anyone can have a conversation or introduce an idea at any time — there are no silos.

Perpay also works to foster an entrepreneurial spirit at the individual level. First and foremost, it’s a product-focused company, and believes everyone on the team is a product contributor. Perpay is building tools that make an impact on so many people, and believes the best way to do that is to get input from every one of its team members — whether they’ve been on the team for three weeks or three years. Everyone’s perspective is important.

 

What qualities does Perpay look for in technical candidates?

While most of its systems and microservices are written in Python, the company prefers talented polyglots that have an insatiable will to learn and create. At Perpay, they’re not afraid of trying new things and are more concerned with finding great problem solvers that will find the right tools for the job.

The Perpay team is most interested in a candidate’s mentality and experience — especially if it is one of delivering solutions that are well designed, reliable and highly scalable. They work in a fast-paced startup environment where efficiency and iterative approaches are critical. This makes it extremely important to find candidates who communicate well and understand the theory, design patterns and implementation details that go into delivering a solution.

 

How about candidates overall?

Perpay is looking for people who are naturally curious, self-directed and interested in self-improvement. Everyone on the team is eager to learn, excited about what they're working on and is doing their own research about the industry — like reading up on consumer credit and the greater microlending environment.

One thing it values about its team is diversity of experience. Perpay has built a team with all kinds of different backgrounds: finance, engineering, operations, non-profit and even chemistry.

Additionally, because of the work it does, candidates need to have a sense of empathy. A team member can be an amazing problem solver, but in order to be a good fit they need to keep a human element to everything they do. Data can certainly help find an answer, but empathy will often lead to deeper insights.

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