Penn Mutual | Head of Product - Technical.ly

Head of Product

Penn Mutual | Can be Remote (East Coast) | Dev / Eng

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Position Overview

For customer experience to be great, every interaction at every customer touch point must be exceptional. The Head of Product will be responsible for the overall experience of myWorth’s products and services.  This role will determine product requirements and will work with designers, developers, and marketers to develop and deliver products. This role ensures that we’re delivering the best possible experience to each and every customer; bridging the gap across departments to create a seamless experience across all consumer touchpoints.

The ideal candidate is customer obsessed, data-driven, and able to leverage analytics and empathy to develop a product that is closely aligned with the customer’s needs. This role acts as part strategic planner, part project manager, part team builder, part coach and part day-to-day operations manager and has 7+ years of experience in the field. 

Responsibilities

  • Own the customer experience journey and represent the voice of the customer to create cohesive and remarkable customer experiences
  • Create, maintain and execute a strategic customer experience roadmap, including the team, process and infrastructure to improve customer support, customer experience and drive sales
  • Effectively leverage marketing technologies to create personal, relevant and engaging customer experiences
  • Build high-performance, customer-centric service teams by recruiting, training and developing rock-star customer care and technical support representatives
  • Employ the use of data and marketing analytics
  • Take leadership role in new product development
  • Complies with all company and site policies and procedures
  • Remains current in profession and industry trends
  • Successfully completes regulatory and job training requirements
  • Performs other duties as assigned

 

Experience

  • 7+ years of relevant experience preferably in a start-up environment
  • Application development, marketing analytics, project management, product development experience are essential

 

Education/Licenses/Professional Designations

  • Bachelor’s degree in Business Administration, Marketing, Computer Science or related discipline
  • MBA a plus 

Skills & Abilities

  • Strong leadership skills and ability to work with a cross-functional team
  • Exceptional collaboration skills
  • Responsible for product/market fit, understanding the customer needs and pricing
  • Have a mastery understanding of design thinking and the customer feedback loop
  • Create and maintain a sustainable design thinking process to interface with technology and marketing teams
  • Be able to write user stories and articulate features to the development and marketing teams in a way that they can understand
  • Have a strong knowledge of lean software development processes and project management technologies
  • Have exceptional organizational skills across functional teams
  • Ability to stay on top of diverse projects at any given time, e.g., product launch, developing new products, conducting customer research, strengthening relations with key stakeholders
  • Agile Application Development
  • Data Collection, Extraction and Analysis
  • Interactive Prototyping (e.g. Invision, Marvel)
  • User tracking and A/B Testing (e.g. Google Analytics, Mixpanel, Optimizely)
  • Familiarity with HTML/CSS, WordPress (PHP), Javascript (React is a plus), AWS
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Onsite Gym
  • Vision
  • Wellness Programs
Other
  • Remote Work
  • Work from Home
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
  • Mother Rooms
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Special Discounts
Professional Development
  • Online Trainings
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

Forget what you think you know about financial institutions. At Penn Mutual, there’s nary a dull gray suit in sight.

But that’s just the tip of the iceberg.

The award-winning company has been quietly pushing the envelope with fresh, tech-first approaches to insurance services since 1847. And while that may raise a few eyebrows of skeptical technologists, Penn Mutual is living proof that a company with a long history can be on the cutting edge of technology.

Even with a long history, the organization always has an eye toward the future. Penn Mutual remains steadfast when it comes to its mission of protecting families and businesses, but does so using new, advanced technology. So while the ideals of the company remain classic, the delivery is always cutting-edge.

From an associate standpoint, not only do Penn Mutual’s people have the chance to get their hands on the newest tech, they’re also recognized for their contributions. The transparent nature of the company ensures that everyone, straight up to the highest level, knows who you are and recognizes—often publicly—the impact you’ve made.

As an organization whose mission is based around taking care of family, Penn Mutual walks the walk internally by providing a work-life balance that benefits everyone. There are no family sacrifices required to get ahead. Associates work smart and are valued for their contributions.

Additional perks include an onsite fitness center, a café, a subsidized masseuse, wellness commitment opportunities and 8 hours for community outreach projects. And to tip the scales just a touch more, did we mention all the snacks?

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