UX Writer - Technical.ly

UX Writer

Penn Interactive |  Philadelphia | UX / Design

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., ), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and have partnered with Barstool Sports to launch an online sportsbook.

 

We’re looking for a User Experience Writer to help us reach holistic product solutions by establishing a unified voice across different products and platforms. You understand that choosing the right words can define the product’s vision; you strive for the content to be useful, meaningful, and intuitive. You use empathy and data to make the best decisions when it comes to content and employ narratives to guide the user to complete the tasks.

Responsibilities:

  • Use writing and editing skills to write text in UI components that are easy to digest, understand, and read.
  • Facilitate user navigation, as well as onboarding, error messages, instructional materials, and other elements of the end-to-end user experience, with well-crafted content.
  • Coordinate and keep cohesive narratives across all digital touchpoints within the product and across cross-functional teams.
  • Define best practices for user interface writing and content strategy principles.

Experience:

  • Bachelor’s degree in English, Journalism, Technical Writing, Literature, or equivalent practical experience.
  • Minimum of 5 years of relevant experience in user-focused writing, including work in hardware, software, digital agency, documentation, or journalism. 
  • Ability to lead, collaborate, and influence (with and without formal authority) engineering, design, and product management teams.
  • A portfolio of UX-focused writing samples and style guidelines.

 

       Bonus Points for:

  • Background in content strategy.
  • Be product-oriented rather than sales oriented.
  • Experience with localization and accessibility best practices.
  • Knowledge of user experience research principles and practices and how to apply data to implement informed user insights.
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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
Perks & Discounts
  • Casual Dress
  • Lunch Provided
  • Offsite Company Events
  • Snacks Provided
  • Special Discounts
Professional Development
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • PTO

What do you look for in engineering candidates?

Most importantly, we look for people who are curious. We’re not looking for code monkeys, we’re looking for people who can solve problems.

The government doesn’t stop, so regulations are constantly changing. That means that a great feature we implement today may need to change to fit new requirements tomorrow. You have to be adaptable to those sorts of changes.

It’s important to know, we’re not looking for perfection. We’re looking for people who are willing to acknowledge they don’t know something, are ready to be challenged and to learn.

 

What are your 2021 plans for growth?

We’re currently headquartered in Philadelphia with offices in Cherry Hill, NJ and Las Vegas, NV. We’re looking to double in size, responsibly, over the course of the year.

Specifically, we’re looking to fill roles across engineering, mobile, front-end, data, cloud, QA, product, design, marketing, and CRM analytics.

 

As a company that has grown so big, so fast, talk to us about how the internal work culture has shifted.

The engineering team used to feel like a startup, but today it feels more like a real company, not because we have a big corporate feel, but we’ve implemented more official processes.

With 50-60 employees, the engineering team is still small enough to get to know most people and work collaboratively. We also work with other teams, but our processes allow each team to have autonomy over their part of the product so that they can put their own touch on things.

Part of our culture is that we’re open to the fact that new ideas come from anywhere. Any employee can draw up a proof of concept and build a demo. If we see value in it, we can implement it the very next day. With our pace of change, you’re able to improve the process and the end product very quickly. It’s exciting. We love to learn about new technology and frameworks.

 

What does the future of interactive betting look like?

There’s so much more to betting than just sports. There are all sorts of things you can wager on, and markets are becoming more and more open to other categories. So stay tuned, there’s lots to come.

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