UX Researcher - Technical.ly

UX Researcher

Penn Interactive |  Philadelphia | UX / Design

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Penn Interactive (PI) is an interactive gaming company headquartered in Philadelphia. As the digital arm to Penn National Gaming (NASDAQ: PENN), the largest regional casino operator in the U.S., ), the largest regional casino operator in the U.S., we are poised for fast-paced growth in the sports betting and online casino space and have partnered with Barstool Sports to launch an online sportsbook.


The User Researcher will collaborate with the UX/UI Design, Product, and Marketing teams to define strategies, create research plans, conduct research methods, and synthesize data to inform user insights with actionable recommendations. In this role you will need to be empathetic, with a knack for curiosity about people and their behavior.  This role will help improve product definition and drive business goals by finding meaning in data.



  • Collaborate with teams to create research plans that align with the business goals and timelines.
  • Recruit end-users for user testing.
  • Scope, plan and execute research methods (qualitative, some quantitative) such as card sorting, surveys, moderated and unmoderated interviews, and usability testing with minimal direction.
  • Extract and synthesize data to effectively communicate with and present findings to a variety of audiences.
  • Use research insights to develop personas, journey maps, and process flows, among others.



  • Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, a related field or the equivalent experience
  • Minimum 3-5 years of experience conducting product User Research and Testing (in-person and remote)
  • Exceptional communication, interpersonal, collaboration, and consultation skills; can communicate complex research concisely and effectively to product stakeholders.
  • Can work autonomously and prioritize time between various projects.
  • Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
  • Help extend our user experience research processes. Champion it amongst the team and help solve UX challenges in a scalable way.
  • Excellent communication skills – both written and verbal


       Bonus Points for:

  • Experience collaborating with UX/UI Designers.
  • Experience in an Agile software environment.
  • Experience with Market Research methods
  • Background/understanding of ADA/accessibility
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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
Perks & Discounts
  • Casual Dress
  • Lunch Provided
  • Offsite Company Events
  • Snacks Provided
  • Special Discounts
Professional Development
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • PTO

What do you look for in engineering candidates?

Most importantly, we look for people who are curious. We’re not looking for code monkeys, we’re looking for people who can solve problems.

The government doesn’t stop, so regulations are constantly changing. That means that a great feature we implement today may need to change to fit new requirements tomorrow. You have to be adaptable to those sorts of changes.

It’s important to know, we’re not looking for perfection. We’re looking for people who are willing to acknowledge they don’t know something, are ready to be challenged and to learn.


What are your 2021 plans for growth?

We’re currently headquartered in Philadelphia with offices in Cherry Hill, NJ and Las Vegas, NV. We’re looking to double in size, responsibly, over the course of the year.

Specifically, we’re looking to fill roles across engineering, mobile, front-end, data, cloud, QA, product, design, marketing, and CRM analytics.


As a company that has grown so big, so fast, talk to us about how the internal work culture has shifted.

The engineering team used to feel like a startup, but today it feels more like a real company, not because we have a big corporate feel, but we’ve implemented more official processes.

With 50-60 employees, the engineering team is still small enough to get to know most people and work collaboratively. We also work with other teams, but our processes allow each team to have autonomy over their part of the product so that they can put their own touch on things.

Part of our culture is that we’re open to the fact that new ideas come from anywhere. Any employee can draw up a proof of concept and build a demo. If we see value in it, we can implement it the very next day. With our pace of change, you’re able to improve the process and the end product very quickly. It’s exciting. We love to learn about new technology and frameworks.


What does the future of interactive betting look like?

There’s so much more to betting than just sports. There are all sorts of things you can wager on, and markets are becoming more and more open to other categories. So stay tuned, there’s lots to come.

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