Desktop Support Technician

*Desktop Support Technician - Bilingual (English/Spanish)*

*Contract to Hire*

*100% Remote*

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

*Required Qualifications*
* High School Diploma
* 5 years' experience as a Desktop/End User Support Engineer
* Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
* Experienced responding to escalated telephone, email and on line requests for technical support
* Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
* Level 1, 2, and 3 desktop support
* High speed internet

*Preferred Qualifications*
* Bachelor's Degree in Computer Science

ABOUT EIGHT ELEVEN:

_At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs._

_For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise._

_Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._

Job Types: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Language:
* Spanish (Required)
* English (Required)

Work Location: Remote