Product Manager, CX -

Product Manager, CX Philadelphia

URBN |  Philadelphia | Product

Job Description
Perks + Benefits
Company Culture Coverage

Launching a clothing rental subscription service might seem like a bit of an unusual move for a company known for experiential retail concepts, but it’s right in line with our mission since 1970: encouraging customers to express themselves through their wardrobes and the spaces they keep.

Our unlike-anywhere-else curation of hundreds of designers and labels—and not just from our own brands—is designed to give you everything you need to get inspired, get creative and explore all the different aspects of your individual style, we’re here so you can get dressed the way you want.


Title: Product Manager, CX


Reports to: Manager of CX Product Management


Supervises: N/A


Overview: Nuuly is seeking a passionate, creative & detail-oriented Product Manager to join our Product Team. We design, build, and maintain sophisticated technology to meet the needs of our Rent and Thrift platforms powering subscription clothing rentals and a community resale marketplace.


We are a highly collaborative team focused on continually improving the digital experience for our customers. In this role you will:

  • Own the project for a new feature implementation end-to-end. Gather requirements, report on progress, and hold teams accountable to ensure a successful delivery.
  • Collaborate with UX, Marketing, and Customer Service to explore feature requests or designs and work backwards into their technical requirements.
  • Partner with Engineering to present requirements and support the team as they work through technical design and implementation.
  • Our ideal candidate will be:
  • A natural problem solver who loves to step through each possible use case in complicated, multi-faceted user journeys.
  • A tinkerer that is willing to work with Postman and other technical tools to troubleshoot and test out backend functionality.
  • A systems thinker that can partner with the other members of the product team to solve a problem that may span multiple applications or systems.



  • Participate in scrum ceremonies with the Engineering team: Lead grooming sessions where new features are introduced, collaborate with other members of the Product team to prioritize sprint work, and keep stakeholders up to date on team progress.
  • Actively participate in the release cycle with DevOps, QA, and Engineering to validate and troubleshoot new services, data, and configuration.
  • Own a feature implementation end-to-end and take responsibility for defining scope as it balances the customer experience, effort, scalability, and performance.
  • Meet with stakeholders regularly to report on the status of work and gather/prioritize new requests



  • 3-5 years of experience product managing in a SDLC (software development lifecycle) environment (writing requirements, planning, testing, etc.)
  • Experience writing requirements for REST services and working in a microservices environment
  • Strong documentation and technical writing skills
  • Working knowledge of SQL
  • Experience with automated API testing (Karate, Postman, etc.) a plus
  • Experience with Kafka or other event driven architecture a plus


Education: Bachelor’s Degree in Business, Marketing, Information Science, or related field is desired.


Location: Philadelphia, PA / remote


The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.


Urban Outfitters, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • Life Insurance
  • Long Term Disability
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
  • Community Service Programs
  • Pet Friendly Office
  • Pet Insurance
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • On Site Gym/Fitness
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • PTO
Retirement & Stock Options Benefits
  • 401k with company contribution

What is the internal culture like at URBN?

It’s all about communication and collaboration. There are no silos, no corporate hierarchy. Execs here are normal people who know everyone’s names.  

Everything feels very open; open minded, open offices without many doors, open to dogs (on-leash, except at the dog park). And there’s no dress code. You’re encouraged to express yourself through your clothing and be comfortable.

What’s great about URBN is that it has the stability of a corporate company with a startup mentality. There’s room to play with ideas, try things out. If they don’t work, the team can try again. There’s a lot of opportunity for creativity.

Tell us a little bit about the perks of working on the URBN campus.

It’s such a creative company that even if you’re in accounting, there are plenty of opportunities to benefit from the creativity.

Here are a handful of the perks available at URBN:

          ● Fitness and financial wellness opportunities

          ● Alterations and dry cleaning done on campus

          ● A company newsletter featuring behind the scenes content, pet profiles, people’s side hustles and more

          ● Mobile Vet Service 

          ● Discounts at the Franklin Institute

          ● 6 free sessions with a nutritionist

          ● Discounted classes at the Fleisher Art Museum

Describe a day in the life of a technologist (or three) at URBN HQ.

Yen Duong, Software Engineer at URBN: One of the best things is that most of us are customers of the brands we work on. As a user of my product, it’s easy to understand the feedback we get from customers and the problems we need to solve.

No day is the same. We deploy new code every week. There are always new challenges and we’re allowed to research and introduce new technologies.

Carolina Fojo, UX Research Manager at URBN: Research is such a strategic place to be at URBN. We’re constantly thinking about our customers and the growth opportunities. There’s no end in sight when you’re dealing with millions of customers. The opportunities are endless, which is really exciting.

Than Hedman, Software Engineering Manager for Services and Streams at Nuuly: It’s a collaborative effort between tech and fashion. We talk to everyone from customer service to warehouse buyers to stylists about what the platform needs to do. I work on facilitating that conversation. 

It’s so cool to be around people who are passionate about things like packing design and logistics.

What do you look for in job candidates?

The hiring process is a little different for each brand and department.

We don’t expect technologists to know all of our brands inside and out. What we really want to see is your coding experience, your passion for new ecommerce technology and the ideas you have to move us forward. We love to hear suggestions. 

Interviews for tech-based jobs will always be project-based. We’ll ask you to do some coding challenges and want to see your GitHub page.

We also want to see what you can add within our laid back, yet entrepreneurial culture. We look for good communicators who can interface with all of our brands and who are passionate about what they’re doing.

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