Member Support Specialist - Technical.ly

Member Support Specialist

  • Location

    Philadelphia

  • Type

  • Category

    Sales / Biz Dev

About Us


Inspire makes it simple for everyone to have a smart home. The company’s groundbreaking subscription is the first to seamlessly combine smart home control and clean energy for home. Powered by a proprietary analytics engine, the Inspire Smart Home app allows members to create and control a completely personal home experience. Inspire empowers people to live more purposefully and sustainably everyday, moving us all towards a brighter energy future.

Launched in January 2014, Inspire homes have used the clean power production equivalent of 121 wind turbines since inception. Driven by a team of mission-driven Avengers in Philadelphia and Santa Monica,, Inspire prides itself on a culture of ownership, teamwork and stalwart obsession with “crushing it!”

The Position

The Member Support Specialist will be on the front lines with our members each and every day via phone, email, and chat. Member Support Specialists have a unique opportunity to demonstrate their work ethic, positive attitude, skill and ambition to a company who is searching for long-term teammates. Inspire is a home where hard work is recognized, culture is emphasized, and Avengers help one another succeed. Together, we bring clean power solutions to as many people as possible.

Responsibilities

  • Handle inbound phone calls, emails, and live chat from our thousands of our valued members daily
  • Deliver a personalized, one of a kind customer service in every member interaction.
  • Develop and execute strategies to keep our valued members satisfied with our service offering, directly increasing Inspire’s clean energy impact
  • Sell prospective members on Inspire’s clean energy value proposition
  • Collaborate with our bi-coastal team daily on all member support efforts
  • Resolve member issues while focusing on first contact resolution
  • Spearhead Inspire’s Surprise and Delight program
  • Collaborate with our Marketing, Sales, and Technology teams to improve member experience and processes

Qualifications

  • You are a go-getter with a no-task-is-too-small mentality
  • You have the ability to retain members and handle challenging calls with professionalism
  • You hold a BA/BS degree
  • You are detail-oriented with high personal accountability
  • You are gracefully self-aware, well-spoken on the phone, and eloquent in emails
  • You thrive in a fast-moving, constantly changing, startup environment
  • You have a desire to change the world through clean energy

The Perks

Compensation for this position includes a base salary plus commission based on performance against targets, health benefits, unlimited vacation and a 401(k) plan. Our East Coast HQ is located in Philadelphia’s Center City with floor-to-ceiling views of City Hall, standing desks, and an open, collaborative environment.

About Us

When people join Inspire, they’re not just another employee; they’re an Avenger. It has a lot more to do with protecting our planet than it does with a love for high-budget blockbusters. Inspire’s mission is to drive massive progress towards a brighter energy future. The company believes simplifying consumer adoption of clean energy and smart home technologies is the vehicle best-equipped to get us there.

Inspire is developing technology products that empower people to live smarter, and connect to power fit for the 21st century. The company’s flagship product is a Netflix-style subscription to wind power. Its proprietary operating system creates custom subscriptions for each home by analyzing data like energy use, occupancy, weather history and real estate trends. This model represents a fundamental shift in the traditional payment mechanism for energy. Many local Avengers become Inspire members, and every Inspire technologist tests new products before they’re released.

The company is in rapid growth mode, with approximately half of the team in its Center City, Philadelphia office and the other half in Santa Monica, California. Despite the distance, silos don’t exist at Inspire. Bi-coastal team members collaborate closely with company-wide Slack channels and both offices have live video streams to encourage interactions throughout the day. When the member support team (known internally as “member support Avengers”) said their CRM software was lackluster, the product and development teams fixed it by building an entirely new platform customized to their needs.  

Team members in Philadelphia have the opportunity to spend time working in Santa Monica, and vice versa. Santa Monica employees might have the luxury of working in beautiful Southern California, but Philadelphia-based staff are afforded an incredible view of City Hall from Inspire’s lofty perch across the street. All Inspire employees, however, share a passion for the environment and a perpetual thirst for learning — especially on the job. Just ask Inspire’s developers, who learned Angular 2 to build the company’s consumer technology platform.

Apply for this job

Apply Now Mention you found this work on Technical.ly!

Sign-up for regular updates from Technical.ly

Do NOT follow this link or you will be banned from the site!