Linode is seeking passionate individuals to join its ever-growing Customer Support team. Our support team is the front-line of Linode’s cloud hosting platform, and is completely dedicated to providing the best support in our industry. When customers say what they love about Linode, “Customer Support” should be at the top of their list. We empower every member of our Customer Support team as not only an employee, but also a customer advocate. Simply possessing the knowledge to do the job isn’t enough; one needs to have excellent written and oral communication skills as well as an equally strong passion for customer service. At the end of the day, our number one goal is making our customers happy.
In this position, you will regularly collaborate with your support colleagues, as well as members of the development, operations, and networking teams. An ideal candidate is someone who can easily switch between independent and collaborative work throughout the day. This role is a regular 40 hour per week position located in our Philadelphia, PA office. Linode provides 24/7/365 support to our customers, which means candidates should be open to non-traditional shifts.
Work With Us
Founded in 2003, Linode is a leading cloud hosting provider with 400,000 customers worldwide served out of eight global datacenters. Linode invests heavily in its people and has set the bar for excellence in the cloud hosting industry. Our customer service, development, ops, hardware, marketing, and documentation teams are all part of making Linode the most simple, powerful and reliable hosting provider. This industry moves fast, but we’re committed to hiring the kind of people who can stay a step ahead and keep us – and themselves – at the top.
Even if you’ve never heard of Linode, one of the world’s first and largest open source-focused cloud hosting providers, you likely frequent a website or use an application that wouldn’t exist without it.
With a platform that boasts nearly half a million users around the world and growing, it might come as a surprise that Linode is based in Haddonfield, New Jersey — though the company will call Philadelphia home when it moves into its new headquarters on 3rd and Arch Streets later this year.
It wouldn’t be the first surprise Linode has to offer.
Though the company is, by all means, a major tech player, its growth has been organic and its values have not changed. There aren’t many layers between engineers and C-level executives, feedback is always taken seriously and the impact employees have on the company, its customers and the Linode community is visible on a day-to-day basis.
Fostering a supportive environment is a big part of Linode’s company culture and the backbone of the work the company does. The team is passionate about solving problems and helping people, and as a result, professional growth at Linode is bound only by individual ambitions.
As one employee put it, “There’s no ceiling here.”
Linode has never stopped looking for new tech talent, and they’ll continue to look for new teammates as the company and its online community continue to grow.
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