Linode | Security Operations Center (SOC) Analyst - Technical.ly

Security Operations Center (SOC) Analyst

Linode |  Philadelphia | Dev / Eng

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Linode is seeking a seasoned SOC Analyst who’s passionate about security and truly understands how to protect both our customer’s and Linode’s data. The ideal candidate should have procedural and technical experience in cybersecurity incident response including one or more of the following: threat monitoring, log correlation analysis, intrusion detection, cloud security, traffic analysis, malware analysis, security operations, and digital forensics. This is a technical position, requiring both deep and broad technical knowledge across a range of security disciplines. This role will significantly boost Linode’s security operations in terms of actively analyzing and responding to threats on Linode’s attack surface and continuously protecting/shrinking the attack surface.

In this role, you’ll be using your leadership and technical skills to orchestrate and execute on these engagements in order to continuously improve Linode’s security posture. You’ll be backed by Linode’sCISO, leadership team, and a cross-functional team of skilled engineers in IT, engineering, and operations from a variety of perspectives, all working with a singular focus of maintaining our customer’s trust. You’ll be exposed to the reality of how Linode functions on a technical and process level and will build a comprehensive base of knowledge around how it all works together. In doing so, you’ll be playing a role in helping keep Linode secure and compliant, bringing security compliance findings to these teams and contributing to raising the security bar across the company. We expect you to have a mindset of being methodically paranoid and curious, and continue to hone your skills to align the security risk management with business objectives.

Primary Job Functions

  • The Analyst will operate within a team that takes responsibility for the security monitoring of key technologies.
  • They shall help provide effective analysis and triage and handling of security information and events.
  • Assist in updating/developing, implementing and operating requisite processes and procedures.
  • Help to develop and configure use cases, and alerting rules within SIEM technologies. Evaluate and recommend new and emerging security products and technologies
  • Help to develop and present appropriate KPI, KRI and other requisite and assist in projects and initiatives relevant to the role.
  • Help liaise closely with Linode technology teams to ensure the correct response and remediation of security information and events
  • Help liaise closely with Linode third party suppliers to ensure the correct response and remediation of security information and events
  • Conduct research to identify new attack vectors against Linode’s products and services.
  • Assist in the development and enforcement of security policies and best practices
  • Live and breathe all things security and be an advocate for customer trust and privacy protection
  • Instill a secure-by-design culture throughout the entire company by educating security best practices using effective principle-based persuasion techniques.

Minimum Qualifications:

  • 5+ years of system, network, and/or application security experience
  • Strong understanding of Linux, virtualization, and networking concepts
  • Knowledge of SIEM technologies and their operation
  • Demonstrable understanding of the principles and practicalities of effectively triaging security events
  • Experience in a similar senior role within a large, complex and technologically diverse organization is desirable but not essential
  • Experience in the implementation and operation of security event handling procedures, desirable but not essential
  • Preferably have some security incident response experience, but not essential
  • Strong communication skills to work with both collaborative cross-functional team of peers and departments within the company (product development, operations, networking, etc.)
  • Experience in automation of tasks through scripting or programming with Bash, Python, Perl, etc
  • Understanding and familiarity with the fundamentals of Linux scripting languages; Bash, Python, Perl, etc.
  • Must be able to participate in 24/7 incident response

Work With Us

  • Flexible work hours: We have flexible start times and a very generous paid time off package!
  • Unbelievable benefits: We provide free comprehensive health/dental insurance, 401(k) contributions, a profit-sharing program, and pension plans!
  • Monthly wellness reimbursements: up to $100 towards gym memberships, diet plans, massages, etcetera
  • A Macbook Pro: to use around the office and at home
  • Free hosting service: Take advantage of some Linode service – we’ll pick up the tab!
  • Linode Lunch: What goes better with technology than food? Nothing. We’ll bring in a catered lunch every week.
  • Competitive salary: It all begins with fair compensation. We believe in paying people well and rewarding those who go the extra mile.

Since 2003, Linode has been providing cloud computing services to customers around the world. Linode offers compute, storage, and networking services from ten data centers in regions spanning across North America, Europe, Asia, and Oceania. We are committed to making Linode the most simple, powerful and reliable hosting provider that thousands of customers—from the fastest-growing startups to established enterprises—trust. This industry moves fast, but we strive to hire the kind of people who can stay a step ahead and keep us – and themselves – at the top. We are an equal opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all.

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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
  • Wellness Programs
Other
  • Work from Home
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Lunch
  • Snacks
  • Special Discounts
Professional Development
  • Online Trainings
  • Tuition Reimbursement
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What does Linode look for in prospective employees?

We constantly seek people who are not only qualified to do the job, but who are passionate about doing it well. We have a unique environment where our projects aren’t segmented or siloed — every employee owns what they’re working on and gets to see how it impacts our users and how it fits into high-level strategy. We look for people with a strong interest in learning and growing - personally and professionally.

Furthermore, empathy is the name of the game, and though it might sound cheesy, our number one requirement is a desire to help people. Assisting customers is the core of the job for every employee at Linode. If you’re not motivated by solving problems and making people happy, you’re at the wrong place.

What about technical skills?

Linode employees, especially those on the support team, often come to the company from a variety of non-technical backgrounds. That said, technical aptitude is a must. All employees pick up the Linux command line. The work we do is specific to Linux.

Technologists should know that while historically we’ve been a Python shop leveraging Flask, Django, and React, a lot of our next-gen systems are built with Go and Kubernetes. On top of that, we use SaltStack for configuration management, Docker for containerization and Jenkins for continuous integration. We don’t care so much about years of experience with particular languages, frameworks, and libraries as we care about passion, aptitude for learning new technologies, and eagerness to work with the best tools for each job.

We run a six-week training program for anyone new going into support and there's a two week mentorship after that before you even answer a call. It helps grow a strong support team,  but it also creates a wonderful resource for the rest of the company whether moving into engineering, marketing or technical documentation.

What does a typical day of work at Linode look and feel like?

When it comes down to it, you can and should have a good time working at Linode. We empower our employees to use their knowledge to do the job the best way, to have constructive debates, and ultimately to do things that will produce the best results. We’ve held on to our startup feel, but with the benefit of being a market leader in a booming industry. At the end of the day, our employees are passionate about the things they work on which makes for a rewarding environment.

Linode strives to be communicative and open, both with our open source community and with each other. Employees are encouraged to offer their input on how to make the company and platform better, and that feedback is always evaluated.

A lot of our internal folks were customers of Linode before they came to work at Linode. It's really easy to hear the voice of the customer when it's also the person sitting across the table helping you build the product.

How does Linode encourage professional growth and learning?

Linode offers a unique opportunity for those looking to launch or continue a great career in tech while learning new skills on the job. We’ve cultivated a culture of continuous learning and self-improvement. Professional aspirations aren’t limited here, and new roles are often created based on personal goals and company needs.

We have a Day-in-the-Life program where employees interested in another role can spend a day shadowing someone in that position. We create paths naturally instead of sending you out to get a certification. 

A new ‘Work From Home’ policy allows employees to work remotely two days a week, three if they are on the Support team. Many feel the new policy has increased their productivity, as well as eased the burden of finding that elusive balance between life and work.

What new projects or partnerships is Linode excited about?

Linode recently secured a premiere partnership with Limelight—an edge services platform delivering high-performance digital experiences. The partnership has been a win-win for both companies. Linode has gained access to a world class content distribution network, inciting its expansion into a new customer vertical of larger Enterprise customers, while Limelight reaps the benefits of Linode’s specialized computing expertise.  

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