Support Specialist Wayne, Pennsylvania

Kleer |  Wayne, Pennsylvania | Other

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

As Kleer’s Customer Support Specialist, you will be responsible for handling all patient and practice requests through phone, chat, and email. The ideal candidate will have excellent customer communication skills, be able to troubleshoot and problem solve with little guidance and be genuinely invested in helping customers. This position will report directly to the VP of Customer Success and requires extensive collaboration with all the internal Kleer teams, especially the Success and Product teams.

The Day-to-Day

The Customer Support Specialist will be responsible for handling all inquiries and concerns from both practices and patients. This includes (but is not limited to):

Partner with dental practices and patients from across the country while delivering first-in class software support to resolve issues.

Triage and troubleshoot requests and issues received through multiple inbound communication channels including phone, email, chats, and texts.

Uncover areas of opportunity within the Kleer platform to continuously enhance the practice and patient user and onboarding experience.

Collaborate with members of the Growth and Product teams to ensure practices support needs are being escalated and resolved as needed.

Document and communicate usability, functionality, and feature request issues with continuous monitoring until a resolution is found.

Enhance the Help Center by building a database of common responses that can be stored in Kleer’s knowledge base

Manage and record all support tickets through our ticketing and CRM tools-Zendesk & Salesforce

Advocate for the customer to ensure their needs are top of mind when developing new releases to the Kleer platform

Put your creativity to the test when working alongside internal teams to create materials and develop solutions for practices.

 

To Be Successful

Do these things sound like you? Yes? Good — you’re well on your way to being a successful Customer Support Specialist for Kleer!

Starting with the obvious: you are PASSIONATE! (Seriously, you must LOVE what you do!)

You have a minimum of 2 years’ experience in customer service; preferably in a support type role

You have a successful track record of working in a customer support role; handling customer issues, questions and requests in a timely manner

And you have a Bachelor’s Degree in We mean it! Business, History, Cooking (actually, that could be incredibly useful)… anything.

To Thrive

We’re an entrepreneurial, creative, and passionate group — and if these things sound like you, you won’t just fit in. You’ll thrive with us.

You’re entrepreneurial and self-driven at heart and have a goal-oriented mindset that thrives in fast-paced, innovative environments

You’re looking for an opportunity to speak up or contribute ideas to everyone on the team including the CEO

You take pride in coming up with and executing on new ideas

You are a team player that enjoys working with others

You are open minded and positive; even when you are faced with challenges, you look at how to overcome versus focusing on how difficult the issue might be

 

The Kleer Advantage

If you’re asking yourself “what are the perks of working at Kleer?” Don’t worry. We’ve got you covered.

Kleer is a Best Places to Work recipient — because we understand the meaning of work hard, play hard!

You’ll get some skin in the game with employee equity

We stand behind and celebrate our core values: passion, entrepreneurship, authenticity, empathy, excellence, and optimism

There’s transparent communication from the top down

You’ll have a collaborative, smart, and forward-thinking team to share ideas with

You’ll have direct, meaningful impact as we scale

There are fun, quarterly off-site team building events

We have a casual dress code and hybrid work schedule

And we’ve got you covered on all of the most important benefits: health, 401k match, wellness, disability, time away — and more!

 

About Kleer

Making Oral Care Simpler and More Accessible

As everyone knows, dental health is critical to overall health. Unfortunately, dental insurance is too complicated, too confusing, and too expensive for dentists and patients alike. As a result, 40% of US consumers do not have dental coverage, 50% of US consumers do not visit a dentist each year, and dentists struggle to make their businesses successful managing complicated insurance plans with low reimbursement fees, coverage limits and claims denials.

 

Our Commitment to You

Be yourself. Always.

At Kleer, we are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage. We want you to be you — because how boring would life be if we were all the same?

 

Company Overview

Our mission is to make professional oral care accessible to everyone while improving dental practice performance.

Kleer is doing something about this. Kleer connects dentists directly with patients and employers, eliminating the inefficiency, cost, and hassle of the middleman. Using the Kleer cloud-based platform, dentists easily design, implement and manage their own dental care plans, offering them directly to patients and employers. The result is affordable, comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.

The marketing opportunity is massive – there are 150,000 dentists in the US and over 43 million Americans are uninsured but regularly go to the dentists. Kleer launched in January of 2018 and has experienced explosive growth. As a result, Kleer is looking for a Customer Support Specialist who is passionate, entrepreneurial, innovative, inquisitive, empathetic, and unafraid to take initiative — energized both by the challenge of building a business and developing a product that makes dental care more affordable and accessible.

Apply Now
Read More
Accessibility
  • Accessible Building
Health & Wellness
  • Dental Insurance
  • FSA
  • Gym Reimbursement/Discounts
  • Health Insurance
  • HSA
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Other
  • Community Service Programs
  • Fully Remote Options
  • Hybrid Work Options
Parental Benefits
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Cell Phone Reimbursement
  • Offsite Company Events
  • On Site Gym/Fitness
  • Snacks Provided
  • Special Discounts
Professional Development
  • Training & Development Budget
PTO/Flexibility
  • Commitment to Work/Life Harmony
  • Paid Holidays
  • PTO
Retirement & Stock Options Benefits
  • 401k with company contribution
  • Company Equity

How do Kleer’s different teams work together?

To keep us on track, our company has different silos, including our tech team that keeps the magic running, our growth department, a marketing team and our network development team. No one is kept in a box, and the leadership team is never far away. Tap them on the shoulder for a friendly chat or with a question about the mechanics of the business.

Our company thrives on cross-collaboration. Curious about how another department does business? We are always looking for people who are ready to learn, and we will prioritize placing you in a role that challenges and fulfills you.

 

How does Kleer support its team while balancing the company’s growth strategy?

As Kleer grows, we are bringing our team along for the ride. In fact, we wouldn’t be able to grow if it wasn’t for our team. Kleer believes our people are our #1 asset. Professional development opportunities are everywhere at Kleer; we are looking for people who want to stay here and learn skills along the way. That goes both ways. Kleer wants to hire people who will voice the dissenting opinion in the room to ensure our company is moving forward in a thoughtful manner.

To ensure the positive and transparent culture at Kleer remains intact even while the company grows, we brought on Melissa Richardson, the Vice President of Team Success, to ensure Kleer remains a great place to work.

 

What type of person thrives at Kleer?

We’ll put it simply. If you want to have a voice, if you want to be a thinker, if you want to be encouraged to try and fail, this is the place for you.

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