Director of IT

As our Director of IT, you lead the vision, execution, and continuous improvement of our IT infrastructure, cybersecurity posture, compliance programs, and internal technology operations. You will be responsible for ensuring the scalability, reliability, and security of internal systems across cloud and on-prem environments. Reporting directly to the Chief Financial Officer and serving as a member of the Senior Leadership Team, you will help shape technology strategy and business alignment with broader business goals.

This role offers a base salary of $180,000, a target annual bonus of 20%, and company equity.

We are currently prioritizing candidates who reside within a commutable distance to one of our offices located in Austin, TX or Chesterbrook, PA.

The Day-to-Day

You will lead internal IT operations and security programs, working cross-functionally to support compliance, workforce productivity, and infrastructure stability. Responsibilities include, but are not limited to:

• Develop and execute a comprehensive IT strategy—coordinating with the Executive Leadership Team to ensure alignment with business objectives and compliance requirements.
• Collaborate with the CFO to develop and manage the annual IT budget, ensuring alignment with strategic goals and cost-effective resource allocation.
• Lead and grow high-performing teams focused on IT system administration and cybersecurity.
• Work closely with the DevOps team to help define and implement best-in-class security protocols, services, and monitoring for both internal systems and customer-facing cloud and on-prem infrastructure.
• Oversee the implementation and operation of Cybersecurity Detection and Response Platforms (e.g., Arctic Wolf) and vulnerability scanning tools (e.g., Snyk, Wiz) to continuously assess and strengthen our security posture.
• Manage the rollout and maintenance of email and endpoint security platforms such as Proofpoint and CrowdStrike.
• Drive SOC 2, HIPAA, and other compliance efforts, including policy management, documentation, employee training, vendor selection and risk assessments, and audit readiness.
• Manage contracts, licensing, and relationships with third-party vendors for performance, security, and cost optimization.
• Monitor systems and performance using tools such as Datadog to ensure reliability, incident response readiness, and infrastructure transparency.
• Oversee internal IT operations, including provisioning, access control, device management, SSO, and help desk support.
• Use platforms like Rippling to streamline onboarding, offboarding, and IT asset lifecycle management.
• Lead security awareness training programs (e.g., KnowBe4) and maintain a culture of security-first thinking.
• Stay current with emerging technologies and evolving threats, making strategic recommendations to leadership.

To Be Successful

You will be an ideal candidate if you are an experienced IT leader with strong security instincts, a collaborative mindset, and a passion for operational excellence.

• 5+ years of leadership experience in IT and/or Security teams in a SaaS or technology-driven environment.
• You have proven experience managing internal systems, security tools, and compliance programs across SOC 2, HIPAA, or similar frameworks.
• You possess deep familiarity with cybersecurity platforms and concepts, including detection and response (e.g., Arctic Wolf), email/endpoint protection (e.g., Proofpoint, CrowdStrike), and vulnerability scanning (e.g., Snyk, Wiz).
• You have experience working with cloud platforms (e.g., AWS, GCP) and supporting infrastructure and security recommendations—even if you are not hands-on.
• You have a strong background in IT policy development, vendor management, and internal tooling.
• You have excellent communication and presentation skills, you can bridge technical and business needs across stakeholders.
• You are a strategic thinker with the ability to develop long-term IT roadmaps while also executing tactically.
• You have a Bachelor’s degree in a relevant field (technical, business, or operations preferred).

To Thrive

We’re an entrepreneurial, creative, and passionate group — and if these things sound like you, you won’t just fit in. You’ll thrive with us.

• You are a proactive, self-directed leader who takes initiative but knows when to ask for input.
• You embrace a culture of continuous improvement, ownership, and accountability.
• You bring a collaborative spirit and a sense of humor while working hard and supporting your teammates.
• You are energized by fast-paced environments and eager to take on both strategic and hands-on work.

Our Advantage

If you’re asking yourself “what are the perks of working with us?” Don’t worry. We’ve got you covered.

• We are a Best Places to Work recipient — because we understand the meaning of work hard, play hard!
• You’ll get some skin in the game with employee equity.
• We stand behind and celebrate our core values.
• There’s transparent communication from the top down.
• You’ll have a collaborative, smart, and forward-thinking team to share ideas with.
• You’ll have a direct, meaningful impact as we scale.
• You’ll experience a culture filled with opportunities to connect in-person and virtually.
• We have a casual dress code.
• We offer hybrid and remote work schedules.
• And we’ve got you covered in all the most important benefits: health, 401k match, wellness, disability, employee discounts, time away — and more!

Our Commitment to You

Be yourself. Always.
We want you to apply even if you do not meet every requirement. We are committed to building an inclusive, varied culture that welcomes, promotes, supports, and celebrates the diverse backgrounds of our employees. It is what drives innovation, ignites creativity, and ultimately gives us a competitive advantage.

We want you to be you — because how boring would life be if we were all the same?

About Us

Create Membership Plans that Patients and Providers Love

As everyone knows, dental health is critical to overall health. Unfortunately, dental insurance is too complicated, too confusing, and too expensive for dentists and patients alike. As a result, 40% of US consumers do not have dental coverage, 50% of US consumers do not visit a dentist each year, and dentists continue to struggle with practice success while managing complicated insurance plans with low reimbursement fees, coverage limits and claims denials.

Company Overview

Our mission is to make professional oral care accessible to everyone with a membership model that patients and providers love. 

We are doing something about this. We connect dentists directly with patients to eliminate the inefficiency, cost, and hassle of workarounds. Using our cloud-based platform, dentists easily design, implement, and grow a successful membership plan with their own dental care plans, offering them directly to patients. The result is affordable, comprehensive dental coverage that works for dental practices and enables patients to get the professional oral care they need.

As the established leaders in the dental membership space, Kleer and Membersy support a combined footprint of over 20,000 dentists and millions of patients across all 50 states, and cover the entire spectrum of dental practices, from independent solo practices to the largest DSOs in the country.

Kleer and Membersy came together in 2024 to provide an unmatched dental membership solution and experience. Leveraging their complementary strengths, industry expertise, and scale, Kleer and Membersy will create significant value for DSOs, independent dental practices, and their patients by expanding access to care for all uninsured and underinsured Americans, including more than 76 million adults without dental insurance.

Equal Opportunity Employer

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived  race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be provided to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and listen. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, and reach with arms and hands. Vision abilities required by this job include close vision, including intensive computer usage.