Help Desk Support Analyst – Tier I
CubeSmart
Overview
This is a hybrid role based in Malvern, PA
CubeSmart is currently seeking a Help Desk Support Analyst - Tier I to join the Information Technology team at our corporate office in Malvern, PA. The Help Desk Support Analyst - Tier I provides first level support for both corporate and field personnel.
Who we are:
At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
- Provide first level support by answering, evaluating, and prioritizing incoming telephone, voicemail and email requests from both corporate and field personnel with hardware, software, networking and other computer related problems
- Remotely install new hardware and software upgrades in accordance with established procedures and software licensing agreements.
- Assist in the set-up and installation of new personal computer equipment.
- Escalate calls as appropriate to other IT team members.
- Monitor computer virus activity and assists in the deployment of virus protection software on personal computers.
Qualifications
- Must be flexible to work day, evenings and weekends
- Solid computer skills, word processing, spreadsheet and database software knowledge.
- Strong customer-service mentality
- Effective oral and written communication skills and strong interpersonal skills.
- Basic understanding of computer networks
- Familiarity with mobile devices
- Ability to work with and train end-users with various degrees of computer knowledge.
- Effective time management skills and strong attention to detail.
- Ability to perform duties with a high level of accuracy and document the results of efforts.
- Bachelor’s degree preferred, but not required
- 401K
- 401k with company contribution
- Commitment to Work/Life Harmony
- Paid Holidays
- Paid Sick Days
- PTO
- Dental Insurance
- FSA
- Health Insurance
- HSA
- Life Insurance
- Long Term Disability
- Onsite Gym
- Vision Insurance
- Employee Recognition Programs
- Tuition Reimbursement
- Hybrid Work Options
- On Site Gym/Fitness
- Parental Leave
CubeSmart is one of the nation’s largest publicly traded self-storage companies. Our mission is to simplify the organizational and logistical challenges created by the many life events and business needs of our customers — through innovative solutions, unparalleled service and genuine care.
At CubeSmart, we believe in the power of our team to create meaningful customer experiences. That’s why we’re bringing our software development in-house, giving you the opportunity to work on projects that truly matter. You’ll have the chance to collaborate with other experienced professionals, learn new skills and make a real impact on the business. We’re building a technology platform to lead the industry through unique wholly owned and supported systems. Our team of innovative engineers work to scale our systems beyond the basics and transform our platforms for the next generation. We’re revolutionizing standard point of sale systems into a best-in-class customer management platform and creating excellence in application development, web development and software engineering to lead the competition.
How does CubeSmart provide innovative solutions to our customers?
At CubeSmart, we are redefining the customer experience and meeting the changing needs of our customers through innovative solutions.
● Leveraging Digital Platforms — replicate the in-person experience across all customer touch points.
● Omni-Channel Experience — a fully integrated experience where customers can seamlessly transition between various channels and platforms.
● Customer Preference — provide optionality to meet the customer in the way they wish to interact.
● Award Winning Customer Service — continue to provide industry-leading service both in-store and across all of our digital platforms.
Read about our innovations like our CubeSmart Mobile App, SmartRental online rental experience, SmartView Management Reporting App and more.
We are proud to have won awards like Achievers 50 Most Engaged Workplaces 3 times in a row and our CEO, Chris Marr, recognized as the 2022 CEO of the Year by the HR Department of the Year and HR Excellence awards!
Originally established in 2004, CubeSmart has driven innovation and has seen continuous growth year over year. We serve our customers who need us in ways they don’t expect. We make CubeSmart an extension of our customers’ homes by creating a consistent, stress-free and seamless omnichannel experience. Our goal is to deliver simple solutions, tailored to every customer’s needs.
At CubeSmart, we are focused on minimizing the impact we make on the environment. Self-storage remains an exceptionally low-impact business as it consumes less energy and water while emitting fewer greenhouse gases than other real estate property types.
