Business Systems Analyst

*Business Analyst*

*12 Month Rolling Contract *

*Fully Remote*

Our leading client in the MRO space is expanding their team due to M&A related project initiatives. This IT Analyst is responsible for supporting the system documentation for the new organization. The individual in this role will work with various departments within the company to understand their IT process, ticketing process, customer service best practices, and documentation on future state proof of concepts. This individual will be responsible for ensuring that the organization's documentation process is efficient, effective, and compliant with all relevant policies and regulations.

Key Responsibilities:
* Collaborate with various departments within the organization to understand current state and effectively document requirements to meet the business needs
* You will organize technical information so that it can be utilized efficiently to keep record of multiple implementations, configurations, documents, and projects
* The ideal candidate has a business analyst background, enabling them to easily interact with our leadership team, agents, and technical support team to deliver high-quality technical information
* Developing and writing professional and concise documentation based on requirements
* Responsible for all aspects of planning, writing, and editing new and existing programs, including review of terms and conditions
* Meeting with cross-functional teams such as Finance, IT, and Marketing to ensure full understanding of new organizations current process. This requires expert level Q&A skills.
* Documentation of new proof of concept development for critical 2024 projects as well as strategic initiatives
* Work with cross-functional teams to gather feedback and drive insights on content organization and document delivery
* Research and translate technical information into manuals and/or web-based documents for nontechnical and technical users

Requirements:
* Bachelor’s degree in business administration, IT, Supply Chain Management, or related field
* Minimum of 5 years of experience in relevant field; Business analyst, business systems analyst, technical writer, etc.
* Ability to work well under pressure and meet tight deadlines
* Knowledge of technology systems, software, hardware

Job Types: Full-time, Contract

Pay: $55.00 - $60.00 per hour

Expected hours: 40 per week

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Monday to Friday

Experience:
* SAP ERP: 4 years (Preferred)
* ERP systems: 4 years (Preferred)

Work Location: Remote