IT Voice Engineer - Technical.ly

IT Voice Engineer

  • Location

    Philadelphia

  • Type

    Full-Time Job

  • Category

    Ops / PM

Job Description

Clarivate ITS Network Services is seeking a voice engineer with experience in design and deployment of unified communications platforms in a global enterprise. Clarivate is a cloud-first environment and the ideal candidate will have extensive experience with hosted collaboration systems.

Job Responsibilities:

  • Serve as primary technical advisor on the preparation, planning, design, implementation, integration, and operation of hosted collaboration systems.
  • Work with hosted collaboration system vendors for the deployment and operation of voice, video, instant messaging and presence, mobile remote access, conferencing, and contact center
  • Work directly with the enterprise network team to ensure availability and quality of service of systems
  • Responsible for all aspects of the collaboration infrastructure including standards, design, technical integration, DR/Failover process, and technology recommendations
  • Provide troubleshooting support for a complex enterprise collaboration environment
  • Work cooperatively with other senior engineering resources to maintain and revise technical standards and documentation as part of a unified strategy
  • Participate in the development of SOP/MOP repository and runbooks for day to day repeatable work
  • Responsible for identifying and resolving problem areas in a proactive way and developing solutions to meet the challenges in the converged network environment
  • Collaborate with cross functional teams of network and security architects, server and platform engineers, and data center operations

Job Qualifications

  • Minimum of 5 years of hands-on unified communications experience
  • Expert-level knowledge of UC network communications protocols
  • Experience working with telecommunication carriers in a global environment
  • Experience designing and implementing voice solutions
  • Experience with Cisco WebEx and Spark
  • Familiarity with Contact Center environments
  • Bachelor’s degree or equivalent experience
  • CCNP Collaboration certification is preferred

About Us

Clarivate Analytics is in the business of innovation. The global company’s tools leverage its own curated data to serve customers across intellectual property, life sciences and education — among other fields — delivering insights and analytics that help their clients make the best, most-informed decisions they can.

The company’s Philadelphia office, at the corner of 15th and Spring Garden, is in a building that takes up nearly an entire city block. It’s close to restaurants and transit, and the back patio has an epic view of the skyline. Soon, photos taken by employees will adorn the office’s walls, the result of a contest where team members had the opportunity to vote for their peers.

Teams at Clarivate are spread across the globe (a developer in Philly could be working on a team with people in London and Beijing), but even with distributed teams, employees see each other as family. In fact, Clarivate employees support each other’s career growth, resulting in longer-term job stability and overall satisfaction.

While Clarivate is proud to have many industry vets on their team, they’re also always looking to bring newcomers on, as well. They frequently seek Drexel students for co-ops and other stakeholders in Philly’s tech community. The combination of old-school and new-school means they’ve got the best of both worlds on their team, where experience blends with fresh perspectives to create meaningful solutions.

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