Sr. Business Analyst, New Markets PMO - Technical.ly

Sr. Business Analyst, New Markets PMO Santa Monica, CA or Philadelphia, PA or Houston, TX

Inspire |  Santa Monica, CA or Philadelphia, PA or Houston, TX | Data Science

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

The Sr. Business Analyst will play a needed role in our New Markets function, working across the business to ensure project objectives and requirements are gathered, defined, documented, tracked, understood, aligned, implemented, and validated once implemented.  In this role, you will use your strong leadership, communication, and analytical skills to gather project objectives and break them down into clear and well-organized requirements and communicate them across the organization to create and maintain alignment and facilitate high-quality execution.  You will partner closely with project managers and cross-functional teams to help ensure that project scope, time, and budget are well-managed to ensure consistent delivery against project commitments.

THE SR BUSINESS ANALYST HAS 5 MAIN RESPONSIBILITIES

  1. Alignment – Gain and maintain understanding and alignment amongst a diverse cross-functional audience for project objectives and requirements throughout the project life cycle for high priority, complex, cross-functional projects
  2. Business analysis deliverables – Create, maintain, and improve business analysis deliverables such as business requirements documents, process flow diagrams (as-is and to-be), use cases, wireframes, mockups, test plans, test scripts, testing status report-outs, requirements traceability matrix and other types of documentation
  3. Testing – Own and coordinate testing efforts both pre- and post-launch, including: test planning, test execution, coordination and tracking of defect resolution, coordination and tracking of business owner signoff and participation in cutover planning, including contingency and rollback planning
  4. Influence solution design – Drive consensus on solutions that balance desired requirements, resource and technical limitations, schedule demands and capital allocation
  5. Customer focus and continuous improvement – Practice and evangelize customer focus and continuous improvement in project management via surveys, root cause analyses, project retrospectives, and other processes and tools

SOME YEAR 1 DELIVERABLES

  • Identify and manage scope for new clean energy services business lines
  • Develop repeatable operating framework for project-based business analysis
  • Plan and coordinate testing/QA efforts end-to-end
  • Support ad hoc opportunities that may arise

SUCCESS METRICS

  • Effectiveness and efficiency of requirements gathering (rework to gather/clarify requirements, missed, misinterpreted, or misaligned requirements discovered post-launch)
  • Prioritized business requirements (yes/no)
  • # of customer-impacting defects post-launch
  • Internal customer satisfaction survey – did project deliver scope the customer needed and/or requested

DESIRED TRAITS

  • Humble with Strong Work Ethic – willingness and ability to be scrappy and manage disparate tasks with a great attitude
  • Trust and Transparent – we assume positive intent and are collaborative partners
  • Honest – we give direct and constructive feedback
  • Deliver Results – we feel personally accountable for delivering on commitments.  Despite setbacks, we rise to the occasion and never settle
  • Resourceful – We find creative solutions and are good stewards of our resources

EXPERIENCE

  • Must Have
    • 4-5 years proven experience in gathering, defining, documenting, and tracking business requirements for multiple large, complex, high-visibility cross-functional projects with a technology focus
    • Exceptional oral and written communication skills, including excellent listening to achieve understanding and negotiation to achieve alignment
    • Ability to remain calm, poised, and magnanimous during rapid change, while under pressure, or in socially tense or difficult situations
    • Self-starter with demonstrated ownership, bias for action and follow-thru on commitments
  • Nice to Have
    • Demonstrable experience with projects related to new market expansion and/or process and system implementation and/or management
    • Demonstrable experience effectively working with third party partners and vendors
    • 1+ years proven experience in creating product backlog items and user stories and/or translating business requirements into product backlog items and user stories
    • Experience in the energy industry
    • Experience in renewable energy
    • Experience with agile teams
    • Intermediate to advanced business analysis tools skills, for example, AirTable, Microsoft Visio, Microsoft Project, etc.
    • Intermediate to advanced productivity tools skills, for example Google Workspace, Microsoft Office, etc.
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Health & Wellness
  • Dental Insurance
  • Employee Assistance Program (EAP)
  • FSA
  • Health Insurance
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Short Term Disability
  • Vision Insurance
Other
  • Fully Remote Options
  • Pet Friendly Office
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Bring Your Own Device Reimbursement
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
  • Special Discounts
Professional Development
  • Employee Recognition Programs
  • Tuition Reimbursement
PTO/Flexibility
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • Unlimited PTO
Retirement & Stock Options Benefits
  • 401k with company contribution

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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