Sr. Associate, Product Manager – Retention Services
Inspire
In-office locations: Santa Monica, CA, USA and Philadelphia, PA, USA. Remote location(s): United States. As a certified B Corp, our mission is truly woven into the fabric of what we do. As you grow professionally, you are doing good for the planet by helping us to transform the way consumers access clean energy and accelerate the world’s transition to a net-zero carbon future. We are seeking a Sr. Associate Product Manager to help build best in class automation and tooling as the company continues to scale and innovate our service. This role will be part of Inspire’s Retention Services team which provides foundational technology that allows us to improve core business processes related to retention of members and the fulfillment experience of our service. The Sr. Associate Product Manager will support a suite of internal products and work collaboratively with a cross-functional team to execute on Inspire’s roadmap, building an industry-leading member experience. They’ll be responsible for translating company objectives into value-rich problems to solve in coordination with internal stakeholders while also executing on product discovery and delivery with design, engineering, and analytics partners. How you'll help:
- Partner closely with Marketing, Operations and Member Experience stakeholders to understand their objectives, opportunities, and ideas in order to effectively prioritize their needs while solving problems
- Become an authority on your key business processes, identifying user needs and business opportunities through a combination of research, feedback collection from cross-functional teammates, and data analysis.
- Collaborating on initiatives end-to-end, including discovery, writing specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and outcomes throughout the company.
- Provide feedback and document opportunities to improve processes related to improving our member experience through the Retention function.
- Deliver value for various business functions, enabling them to derive insights from data that drive agile decision making at scale.
- Create and maintain technical documentation of retention-related technology and services for use in training internal business users on our tools.
- Develop a deep understanding of how our Member Experience, Operations and Marketing Teams function to identify areas for optimization.
- Design and test improvements to our core business process, improving the member experience and decreasing churn.
- Collaborate towards improving tools that strengthen and enhance Membership with Inspire, motivating a deep sense of impact and purpose in our mission.
- Must Have
- 3-4 years of experience required, with at least 2 in project management, product management or systems operation role driving improvements working with agile software development teams
- Experience writing and communicating a well-structured, data-informed narrative to both technical and non-technical teams
- Experience measuring, monitoring and improving software systems focused on growth and consumer experience
- Experience conducting qualitative and quantitative analysis to inform prioritization and decisions
- Nice to Have
- Experience in the retail energy industry
- Experience managing and improving internal tools
- Experience in a Member Support, Marketing or Retention role
- Experience working in a high-growth; scaling product management organization
- Experience executing Quality Assurance and UAT testing
Health & Wellness:
- Medical/Dental/Vision coverage starts from day one
- Summer Fridays and Wellness days
- Mental Health Benefits (Headspace, Ginger)
- Company Paid Parental Leave
Life at Inspire:
- Flexible Time Off
- 401(K) up to 4% Matching
- Employee Resource Groups
- Treks through GivePower and the opportunity to participate in service trip
- Training, development, and growth opportunities for all employees
Perks:
- Work from Home
- Semi Annual Performance Bonuses
- Tuition Reimbursement
- B Corporation Discounts
- Open Office Floor Plan
- Dog-friendly workplace
- Fun Company Events
Retirement & Stock Options Benefits
- 401k with company contribution
Perks & Discounts
- Casual Dress
- Cell Phone Reimbursement
- Snacks Provided
Health & Wellness
- Dental Insurance
- Employee Assistance Program (EAP)
- FSA
- Health Insurance
- Life Insurance
- Long Term Disability
- Mental Health Benefits
- Short Term Disability
- Vision Insurance
Professional Development
- Employee Recognition Programs
- Tuition Reimbursement
Parental Benefits
- Family Medical Leave
- Nursing Room
- Parental Leave
Other
- Fully Remote Options
- Pet Friendly Office
PTO/Flexibility
- Paid Holidays
- Unlimited PTO
What makes Inspire an exciting place to work? We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source. Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire. Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment. What’s unique about working on Inspire’s tech team? Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life. We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?” How has Inspire has worked to improve employee work/life balance during the pandemic? Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge. What qualities make someone a promising job candidate at Inspire? Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team. From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.
