Sr. Associate, Compliance Auditing - Technical.ly

Sr. Associate, Compliance Auditing Philadelphia, PA

Inspire |  Philadelphia, PA | Other

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

The Senior Compliance Auditing Associate will be the subject matter expert and liaison for all matters related to auditing of sales, marketing, and customer acquisition channels. The Senior Compliance Auditing Associate will own and perform full audits of customer acquisition channels and Member Experience complaints. This work is highly sensitive and visible and must be performed in a timely and thorough manner. The Senior Compliance Auditing Associate will also own, build, and execute the Compliance Auditing function’s proactive audit strategy, process, and tooling. This Proactive Audit Program will be focused on identifying compliance trends related to the customer acquisition channels and executing the appropriate tactics to reduce risk, increase sales/marketing productivity, and ensure a high quality of sales and marketing.

The Senior Compliance Auditing Associate will also work on internal communications for identifying complaint and auditing trends, analysis and requisite needed training.

The Senior Compliance Auditing Associate will constantly be looking for automation opportunities and room to improve our audit capabilities. They will conduct cohort testing in a constant effort to optimize our processes and drive high quality for the organization.

THE SENIOR COMPLIANCE AUDITING ASSOCIATE HAS 8 MAIN RESPONSIBILITIES

  1. Own and Perform All Reactive Audits: Work directly Member Experience Team to audit and research all internally-received member complaints
  2. Develop a Proactive Auditing Program: Ideate, develop, and execute a Proactive Audit Program that aims to identify compliance trends and preempt any high risk quality incidents while improving overall sales and marketing performance.
  3. Become a Subject Matter Expert: Maintain status as the go-to person to answer questions on our auditing tools, process, and performance, and perform ongoing market/channel specific analysis on quality.
  4. Iterate on Current Capabilities: Perform ongoing cohort testing to optimize our existing auditing capabilities and implement new measures that reduce regulatory risk without sacrificing business productivity.
  5. Handle all internal complaint trend and audit analysis and reporting to channel management and other stakeholders.
  6. Work with the training team to determine where up-training is needed and collaborate on creating the subsequent trainings.
  7. Work with the Member Operations team to drive projects and enhancements forward as needed
  8. All ad-hoc partner communications regarding research and investigation of complaints.

DESIRED TRAITS

  • Bias towards action
  • High attention to detail
  • Process-improvement oriented
  • Highly organized

EXPERIENCE

  • Must Have
    • 3-4 years experience in a production or front line role in auditing, compliance, or Sales or Member Experience
    • Strong attention to detail and ability to see a full resolution through with little guidance
    • Ability to handle escalations in an objective manner
  • Nice to Have
    • Bachelor’s Degree
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Health & Wellness
  • Dental Insurance
  • Employee Assistance Program (EAP)
  • FSA
  • Health Insurance
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Short Term Disability
  • Vision Insurance
Other
  • Fully Remote Options
  • Pet Friendly Office
Parental Benefits
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Bring Your Own Device Reimbursement
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
  • Special Discounts
Professional Development
  • Employee Recognition Programs
  • Tuition Reimbursement
PTO/Flexibility
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • Unlimited PTO
Retirement & Stock Options Benefits
  • 401k with company contribution

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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