Senior Manager, Planning & Performance Analytics - Technical.ly

Senior Manager, Planning & Performance Analytics Philadelphia, PA

Inspire |  Philadelphia, PA | Sales / Biz Dev

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

ABOUT US

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future.

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. For every year that a customer spends with Inspire Clean Energy, they have a greater impact on climate change than 10 years of strict recycling.

Our rapidly growing team of mission-driven, climate enthusiasts is passionate, innovative and committed to a better future for the planet.

POSITION SUMMARY

The Sr. Manager of Planning, Performance and Analytics will leverage their deep knowledge of data, and analytical mindset to inform the sales & MX strategy, drive KPI successes, recognize risk while it is still actionable and partner with the sales & MX teams in their data and reporting needs . They will improve structure and accountability around sales targets and goals; measuring and tracking sales initiatives and ultimately delivery against our sales plan. Finally, they will utilize the data to provide insights and indicated actions to properly drive the most value and prevent risks for the sales and MX organization.

This person should be passionate about data-driven decisions, strategy and storytelling. Additionally, they should work well with cross-functional teams and have the ability to communicate complex topics to a wide variety of audiences.

THE SENIOR MANAGER, PLANNING & PERFORMANCE ANALYTICS HAS 5 MAIN RESPONSIBILITIES

  • Quarterly and annual planning: Assist with budgeting, forecasting and creation of KPIs. Represent Sales in partnership with Finance, Analytics and other key functions who consume and depend on strong inputs from our sales plan.
  • Data Driven Support: Support the sales & MX teams in the creation/ management of KPI dashboards, data sourcing requests and weekly performance analysis. Provide content for recurring and ad-hoc presentations to communicate strategy and progress against KPIs.
  • Market Research: Research and synthesize market and performance data to identify and evaluate business expansion or optimization opportunities in collaboration with sales & MX leadership.
  • Performance Improvement: Identify improvements and strategic shifts across the Sales and MX department. Leverage analysis to prioritize sales initiatives and tests to constantly learn and improve results across our channels.  Surface data-driven insights for their strategic value.
  • Executive Communications and Support: Provide content for regular communication to sales & MX leadership identifying key drivers, trends and related analysis. Manage required reporting, analytics and business intelligence. Recurring and ad hoc presentations to communicate insights and actions.

SOME YEAR 1 DELIVERABLES

  • Evaluate and upgrade how we drive performance with each of our sales channels and partners; including managing an overhaul of our data dashboards.
  • Monthly report outlining target markets/ vertices; new or additional value creation; areas of risk and expected value/ revenue creation
  • Partner with Finance and Analytics to ensure a single source of truth for metrics and data
  • Partner with FP&A to improve the Sales & MX forecasting process
  • Work with the executive and communications team to determine content and create a regular cadence for KPI  and performance reviews, insights and indicated actions

SUCCESS METRICS

  • Sales Management team 100% weekly knowledge of core KPIs, including insights and indicated actions.
  • Forecast timeliness and accuracy increased
  • Improved sales efficiency by channel @ ~6-9 month mark (improvements in ORD, headcount, CPA, LTV and/or retention).
  • Complete operating rhythm for forecasting and regular executive communications

DESIRED TRAITS

  • Data driven: Values objective data and makes decisions using it
  • Inquisitive: eager to pour through the data and track down leads
  • Organized: does not need to be micromanaged
  • Attention to detail: Typos jump off the page to them; Quality of work is critical and expects the same from those around them
  • Strategic: Ability to understand the broader context and opportunities that come from insights
  • Creative: looks for various ways to solve a problem
  • Bold: able to hold their ground with data based conclusions
  • Kind: Understands that colleagues and customers are humans, and treats them as such.
  • Emotionally Mature: able to participate in heated conversations with a level head
  • Accountable: takes ownership and holds others accountable

Expert Communicator – Can create alignment, action, and clarity in complex situations

EXPERIENCE

  • Must Have
    • 5-8 years experience in an analyst, business intelligence, FP&A or related role
    • Experience creating and delivering content for business leaders
    • Proven track record of identifying gaps through data and successfully improving key business metrics
    • Experience making data driven decisions within organizations with a medium-sized (~1M) P&L
    • Proven ability to use data to drive success for the business
    • Excellent communicator with a knack for explaining complicated / technical items in a simplistic way
    • Proven ability to work cross-functionally, with all levels of the organization, to develop analysis plans that address pressing business questions/concerns
  • Nice to Have
    • Bachelor’s degree or MBA in business, finance, accounting or a related field
    • Retail energy experience
    • Sales or customer service experience
    • Participation in project management certifications such as PMP, Lean Six Sigma or related
    • Experience with early stage and large corporate companies
    • Demonstrated track record of service work / involvement in the community
    • Demonstrated leadership experience directly leading a team and/or through mentorship/coaching of others
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Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • HSA
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Short Term Disability
  • Vision Insurance
Other
  • Community Service Programs
  • Pet Friendly Office
Parental Benefits
  • Childcare Assistance Programs
  • Family Medical Leave
  • Flexible Work Schedule
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Bring Your Own Device Reimbursement
  • Casual Dress
  • Home Office Stipend
  • Offsite Company Events
  • Snacks Provided
Professional Development
  • Employee Recognition Programs
  • Training & Development Budget
Retirement & Stock Options Benefits
  • 401k with company contribution
Vacation & Time Off Benefits
  • Commitment to Work/Life Harmony
  • Paid Holidays
  • Paid Sick Days
  • Unlimited PTO

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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