Inspire | Sales Quality & Training Manager - Technical.ly

Sales Quality & Training Manager

Inspire | Center City | Sales / Biz Dev

Job Description
Company Culture
Technical.ly Coverage

About Us:

Disrupting the one-size-fits-all utility model, Inspire’s groundbreaking smart home subscription seamlessly combines personalized clean energy plans with best-in-class smart devices. Using the Inspire app, members can self drive their smart homes from anywhere, and select automated settings to use less energy while earning rewards. Inspire strives to make every home a smart home, powered by clean energy. Inspire’s mission is to drive forward a brighter energy future by simplifying consumer adoption of clean energy and smart home technologies.

Through continual innovation and scaling of connected device interoperability; clean energy supply, generation and storage; and intelligent, decentralized grid services, Inspire is building the world’s first fully-integrated clean energy company.

Launched in January 2014, Inspire homes have used the clean power production equivalent of 121 wind turbines since inception. Driven by a team of mission-driven Avengers in Philadelphia and Santa Monica,, Inspire prides itself on a culture of ownership, teamwork and stalwart obsession with “crushing it!”

About You:

You will lead a team tasked to deliver the best customer experience by assuring that sales interactions meet Inspire’s standards.  You will manage a team of sales quality associates and sales trainers. You love process and can make contextual judgements based on data while remaining poised in the face of challenges.  You’re someone who loves interacting with sales representatives and business partners and have the ability to think like a consumer. You will report to the Senior Director of Member Experience.

Responsibilities & Duties:

  • Set the vision for our sales quality function supporting hundreds of face-to-face sales professionals across multiple customer interaction channels and geographic regions
  • Create and project manage roadmap for sales quality process improvements
  • Manage and lead distributed team of two associate level employees
  • Partner with sales management to enable more, high-quality sales while simultaneously mitigating risk from interactions that result in customer concerns or other opportunities for improvement
  • Ensure daily service level of audits of multiple customer touch points to evaluate quality levels and regulatory compliance
  • Become the subject-matter expert on our desired sales experience for all of our acquisition channels
  • Design and implement monitoring and secret shopping programs to ensure compliance with all national, state, and local regulations and company standards
  • Design, both conceptually and functionally, the sales rep onboarding and uptraining process, including capturing compliance and feedback on process
  • Set budget, design and implement performance-based incentive programs to drive outcomes
  • Partner with data analytics team to improve tracking and reporting of trends
  • Travel as needed (approximately 15% of month) to conduct new sales agent training, refresher trainings and live monitoring of sales interactions

Skills & Qualifications:

  • 3+ years of sales experience, with preferably 2+ years selling directly to consumers
  • 3+ years of experience managing a sales or quality assurance team
  • Strong understanding of door to door canvassing, retail, and event sales
  • A passion for clean energy and smart home technology
  • Thrive in a production, results-driven role
  • Immaculate research skills that translate to written and verbal communication
  • Bachelor’s’ degree, or similar level degree preferred
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What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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