Inspire | Sales Quality & Training Manager - Technical.ly

Sales Quality & Training Manager

  • Location

    Center City

  • Category

    Sales / Biz Dev

About Us:

Disrupting the one-size-fits-all utility model, Inspire’s groundbreaking smart home subscription seamlessly combines personalized clean energy plans with best-in-class smart devices. Using the Inspire app, members can self drive their smart homes from anywhere, and select automated settings to use less energy while earning rewards. Inspire strives to make every home a smart home, powered by clean energy. Inspire’s mission is to drive forward a brighter energy future by simplifying consumer adoption of clean energy and smart home technologies.

Through continual innovation and scaling of connected device interoperability; clean energy supply, generation and storage; and intelligent, decentralized grid services, Inspire is building the world’s first fully-integrated clean energy company.

Launched in January 2014, Inspire homes have used the clean power production equivalent of 121 wind turbines since inception. Driven by a team of mission-driven Avengers in Philadelphia and Santa Monica,, Inspire prides itself on a culture of ownership, teamwork and stalwart obsession with “crushing it!”

About You:

You will lead a team tasked to deliver the best customer experience by assuring that sales interactions meet Inspire’s standards.  You will manage a team of sales quality associates and sales trainers. You love process and can make contextual judgements based on data while remaining poised in the face of challenges.  You’re someone who loves interacting with sales representatives and business partners and have the ability to think like a consumer. You will report to the Senior Director of Member Experience.

Responsibilities & Duties:

  • Set the vision for our sales quality function supporting hundreds of face-to-face sales professionals across multiple customer interaction channels and geographic regions
  • Create and project manage roadmap for sales quality process improvements
  • Manage and lead distributed team of two associate level employees
  • Partner with sales management to enable more, high-quality sales while simultaneously mitigating risk from interactions that result in customer concerns or other opportunities for improvement
  • Ensure daily service level of audits of multiple customer touch points to evaluate quality levels and regulatory compliance
  • Become the subject-matter expert on our desired sales experience for all of our acquisition channels
  • Design and implement monitoring and secret shopping programs to ensure compliance with all national, state, and local regulations and company standards
  • Design, both conceptually and functionally, the sales rep onboarding and uptraining process, including capturing compliance and feedback on process
  • Set budget, design and implement performance-based incentive programs to drive outcomes
  • Partner with data analytics team to improve tracking and reporting of trends
  • Travel as needed (approximately 15% of month) to conduct new sales agent training, refresher trainings and live monitoring of sales interactions

Skills & Qualifications:

  • 3+ years of sales experience, with preferably 2+ years selling directly to consumers
  • 3+ years of experience managing a sales or quality assurance team
  • Strong understanding of door to door canvassing, retail, and event sales
  • A passion for clean energy and smart home technology
  • Thrive in a production, results-driven role
  • Immaculate research skills that translate to written and verbal communication
  • Bachelor’s’ degree, or similar level degree preferred
Check out our Culture Checklist >
Read our 'Day in the Life' Article >

About Us

When people join Inspire, they’re not just another employee; they’re an Avenger. It has a lot more to do with protecting our planet than it does with a love for high-budget blockbusters. Inspire’s mission is to drive massive progress towards a brighter energy future. The company believes simplifying consumer adoption of clean energy and smart home technologies is the vehicle best-equipped to get us there.

Inspire is developing technology products that empower people to live smarter, and connect to power fit for the 21st century. The company’s flagship product is a Netflix-style subscription to wind power. Its proprietary operating system creates custom subscriptions for each home by analyzing data like energy use, occupancy, weather history and real estate trends. This model represents a fundamental shift in the traditional payment mechanism for energy. Many local Avengers become Inspire members, and every Inspire technologist tests new products before they’re released.

The company is in rapid growth mode, with approximately half of the team in its Center City, Philadelphia office and the other half in Santa Monica, California. Despite the distance, silos don’t exist at Inspire. Bi-coastal team members collaborate closely with company-wide Slack channels and both offices have live video streams to encourage interactions throughout the day. When the member support team (known internally as “member support Avengers”) said their CRM software was lackluster, the product and development teams fixed it by building an entirely new platform customized to their needs.  

Team members in Philadelphia have the opportunity to spend time working in Santa Monica, and vice versa. Santa Monica employees might have the luxury of working in beautiful Southern California, but Philadelphia-based staff are afforded an incredible view of City Hall from Inspire’s lofty perch across the street. All Inspire employees, however, share a passion for the environment and a perpetual thirst for learning — especially on the job. Just ask Inspire’s developers, who learned Angular 2 to build the company’s consumer technology platform.

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