Inspire | Sales Operations Associate - Technical.ly

Sales Operations Associate

Inspire |  Philadelphia | Sales / Biz Dev

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

The Sales Operations Associate will be responsible overseeing the interactions between Inspire, our sales partners, and vendors. These relationships intertwine to create a meaningful and positive experience for our Field Avengers, Members, and their homes while creating value for our business. The ideal candidate is passionate about their career, motivated and has a genuine interest in renewable energy.

THE SALES OPERATIONS ASSOCIATE HAS NINE MAIN RESPONSIBILITIES

  1. Ownership of sales uniform, equipment, and materials sourcing, purchasing orders, tracking inventory needs, and budget adherence with sales leaders. 
  2. Ownership of transaction management workflows for new sales partner and agent onboarding
  3. Manage tablet inventory, utilization tracking and reordering to support multiple sales partners
  4. Drive testing and quality assurance of new features and enhancements in sales process flows
  5. Ensure all day to day processes are documented within the Sales Operations wiki page as a source of truth and assist in training for new members of the sales team. 
  6. Maintain response time and sales operations vendor service levels (SLAs) and support key initiatives across the business
  7. Identify and recommend process improvements and cost savings
  8. Effectively communicate with peers, external partners and sales team members
  9. Become a subject matter expert on key sales operations processes

SOME 2020 DELIVERABLES

  • Respond to agent set up or tablet requests from sales partners within 1 hour during business hours.
  • Improve Sales Ordering process with partnership with Marketing. 

SUCCESS METRICS

  • 99% Uptime for Sales Ops Vendors and Processes
  • 80% utilization of tablets across our field sales teams
  • 100% On time Partner Launches

DESIRED TRAITS

  • Detail oriented – pays attention to the finer details
  • Avid problem solvernaturally curious and obsessed with resolving issues
  • Team Player – Ability to collaborate to achieve a common goal or to complete a task
  • Tech savvy -comfortable with different apps and technology across multiple platforms
  • Sense of urgency – responding quickly to time sensitive requests with accuracy

EXPERIENCE

  • Must Have
    • BA or BS from college or university preferred
    • Detail-oriented with high personal accountability
    • Ability to prioritize and manage multiple projects and tasks with urgency
    • Excellent written and oral communication skills
    • Tech-savvy, naturally curious and obsessed with resolving issues
  • Nice to Have
    • 1-3 years relevant experience
    • Experience supporting Face to Face sales teams
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Health & Wellness Benefits
  • Dental
  • Health Insurance
  • Life Insurance
  • Vision
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
Professional Development
  • Online Trainings
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

Outside of the office, engineers are given the chance to bond and develop their skills at a yearly hack-a-thon in Vermont. Some have even had the chance to spread Inspire’s mission globally. Through a trip to Colombia, a handful of Avengers paired up with a nonprofit, GivePower, to set up solar panels to help people in need of power.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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