Recruiting Operations Manager - Technical.ly

Recruiting Operations Manager

Inspire |  Philadelphia, PA | HR / Recruiting

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future.

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. For every year that a customer spends with Inspire Clean Energy, they have a greater impact on climate change than 10 years of strict recycling.

Our rapidly growing team of mission-driven, climate enthusiasts is passionate, innovative, and committed to a better future for the planet.

POSITION SUMMARY

Inspire’s People team is seeking a detail-oriented, systems-minded Recruiting Operations Manager to join our rapidly growing team.This role will provide best-in-class support to our leaders and internal recruiters in our mission to build world-class teams. This is a pivotal partnership role that will manage recruiting workflow, recruit talent, build candidate and internal relationships, and assist with a variety of departmental projects.

Our team culture is goal-oriented, fast paced and fun! We are motivated by the challenge (and success) of hiring top talent for our ever expanding Clean Tech space and we’d love to have you on the team!

THE RECRUITING OPERATIONS MANAGER HAS 6 MAIN RESPONSIBILITIES

  • Identify, Attract & Hire Great Talent: Expand our use of employer branding to build online and offline experiences for the talent we seek to attract; articulate our value as an employer and use that intel to source, interview, and hire the best talent for the role.
  • Build a Culture of Talent Acquisition: Train, coach, and support all internal stakeholders on recruiting process design, job summary creation, best practices, and best-in-class interviewing skills that drive success in the Talent Acquisition process.
  • Process Management – drive the interview process with urgency, including but not limited to logistics coordination,, scheduling, managing ATS workflows; ensure an excellent candidate and stakeholder experience. Engage and manage agency partner relationships as needed
  • Drive Data: Partner with our Compensation & Analytics Manager  to identify meaningful metrics which can be used to optimize processes, identify opportunities, and support the stakeholder and candidate experience.
  • Technology – Take full ownership over ATS with a mindset of continuous improvement, evidence-based and data-supported processes, and universal stakeholder experience.
  • Design the Candidate Experience: Strive for a 100% acceptance rate for candidates to which we extend offers, and a 100% candidate satisfaction rating for candidates released from the search. All candidates should leave their interview experience with an understanding of Inspire’s Mission, Goals and Values in a way that makes them desire an offer.

SOME YEAR 1 DELIVERABLES

  • Assume day-to-day ATS system operations to support smooth requisition flow and optimization of actionable reporting
  • Schedule virtual and in-person interviews, ensuring high quality, seamless candidate experience
  • Open new requisitions, post positions to general and niche forums; continue to ideate around candidate sources
  • Ensure consistent messaging to candidate and hiring managers throughout the recruiting process
  • Ensure 100% accurate fulfillment of all talent-related documentation, interview scorecard completion for audit & compliance purposes

SUCCESS METRICS

  • 90% hired within 30 days of the plan
  • Excellence as indicated by candidate, hiring manager and new Avenger surveys, as well as Time to Hire and Time to Fill metrics are met or exceeded

DESIRED TRAITS

  • Inquisitive – ask questions to gain insight, and investigate using all available resources
  • Attentive – highly organized with great attention to detail
  • Authentic – connects easily with others through honesty, compassion, and vulnerability
  • Service-Oriented – connects with others with a genuine desire to support and excellent follow-through

EXPERIENCE

  • Must Have
    • 4+ years of Talent Acquisition experience as a recruiter or in a high volume support role
    • Experience working in and maintaining of an ATS, preferably Greenhouse, including requisition entry, posting, interview process building, scheduling, communications, and record upkeep
    • Ability to be in the office as needed to assist with facilitation of onsite finalist interviews for hybrid and/or leadership roles in partnership with the Community Manager
    • Excellent relationship-building skills with a high-touch, service-oriented approach and top-notch communication skills
    • Proven track-record of success working in a fast-paced, high volume recruitment environment
    • Strong understanding of Recruiting and HR functions and interdependencies with other functions
    • Self-starter with ability to work with little direction and produce results
  • Nice to Have
    • Confident in Google Sheets, with the ability to gather data quickly and correctly
    • Versed in GSuite for the workplace
    • Experience driving process improvement and proactive communication
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Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • HSA
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Short Term Disability
  • Vision Insurance
Other
  • Community Service Programs
  • Pet Friendly Office
Parental Benefits
  • Childcare Assistance Programs
  • Family Medical Leave
  • Flexible Work Schedule
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Bring Your Own Device Reimbursement
  • Casual Dress
  • Home Office Stipend
  • Offsite Company Events
  • Snacks Provided
Professional Development
  • Employee Recognition Programs
  • Training & Development Budget
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Commitment to Work/Life Harmony
  • Paid Holidays
  • Paid Sick Days
  • Unlimited PTO

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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