As Senior Product Manager for Internal Sales Tools, you empower Inspire’s efforts to provide a delightful, modern sales experience to our customers and accelerate the adoption of smart, renewable energy to the home.
As Senior Product Manager for Internal Sales Tools, you will have a unique opportunity to develop a suite of web and mobile products enable our sales organization to improve performance as it scales and grows. Working with the Director of Internal Tools, and VP of Product, you will develop and execute a strategy and roadmap for transitioning our sales operations from 3rd-party tools to internally built products. Your products will be obsessed on creating a stellar sales experience from the customer’s perspective, making sales agents more effective in their prospective and sales efforts and improving the managerial and operational capacity of sales management and senior leadership.
ABOUT THE CUSTOMER
The ultimate, if not only, measure of a sales experience is whether the customer decides to buy from and – more importantly – stay with Inspire. Often our customers’ first contact with Inspire is through a salesperson knocking on their door and walking them through the enrollment process. Here, first impressions determine the kind of relationship we are going to have with this customer (if at all). While the “users” of your products will be internal Inspire employees, your ultimate success depends on your ability to aid them in their efforts to build strong relationships with our customers and do so at scale.
RESPONSIBILITIES & DUTIES –
TRAITS REQUIRED FOR THE ROLE
SKILLS REQUIRED FOR THE ROLE
MEASURES OF SUCCESS
When people join Inspire, they’re not just another employee; they’re an Avenger. It has a lot more to do with protecting our planet than it does with a love for high-budget blockbusters. Inspire’s mission is to drive massive progress towards a brighter energy future. The company believes simplifying consumer adoption of clean energy and smart home technologies is the vehicle best-equipped to get us there.
Inspire is developing technology products that empower people to live smarter, and connect to power fit for the 21st century. The company’s flagship product is a Netflix-style subscription to wind power. Its proprietary operating system creates custom subscriptions for each home by analyzing data like energy use, occupancy, weather history and real estate trends. This model represents a fundamental shift in the traditional payment mechanism for energy. Many local Avengers become Inspire members, and every Inspire technologist tests new products before they’re released.
The company is in rapid growth mode, with approximately half of the team in its Center City, Philadelphia office and the other half in Santa Monica, California. Despite the distance, silos don’t exist at Inspire. Bi-coastal team members collaborate closely with company-wide Slack channels and both offices have live video streams to encourage interactions throughout the day. When the member support team (known internally as “member support Avengers”) said their CRM software was lackluster, the product and development teams fixed it by building an entirely new platform customized to their needs.
Team members in Philadelphia have the opportunity to spend time working in Santa Monica, and vice versa. Santa Monica employees might have the luxury of working in beautiful Southern California, but Philadelphia-based staff are afforded an incredible view of City Hall from Inspire’s lofty perch across the street. All Inspire employees, however, share a passion for the environment and a perpetual thirst for learning — especially on the job. Just ask Inspire’s developers, who learned Angular 2 to build the company’s consumer technology platform.
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