Product Manager, Acquisition - Technical.ly

Product Manager, Acquisition

Inspire |  Philadelphia, PA | Product

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

Inspire is a clean energy technology company on a mission to transform the way consumers access clean energy and to accelerate the world’s transition to a net-zero carbon future. 

We provide our customers with access to renewable energy from wind, solar, and hydro powered sources without service interruptions or costly installations at a flat, predictable monthly rate. For every year that a customer spends with Inspire Clean Energy, they have a greater impact on climate change than 10 years of strict recycling. 

Our rapidly growing team of mission-driven, climate enthusiasts is passionate, innovative and committed to a better future for the planet.

POSITION SUMMARY

Inspire is on a mission to transform the way consumers access clean energy and accelerate the world’s transition to a net-zero carbon future. We’re building products that empower customers to reduce their carbon footprint and by doing so, are creating a clean energy movement that everyone can be a part of.

We are seeking an experienced product manager to help build best in class automation and tooling as the company continues to scale into additional markets over the coming years.

This role would be part of Inspire’s Energy Platform Product team which provides the foundational technology that allows us to pursue our mission by ensuring that everyone who wants clean energy for their home can get it seamlessly. From designing and building tools that allow us to expand into new markets faster to operationalizing data that enables us to price a personalized energy subscription offer, this team ensures that we are able to continuously optimize and scale our core business offerings and processes.

The product manager will lead on a suite of customer acquisition-enabling products and work collaboratively with a cross-functional team to execute on Inspire’s market expansion roadmap. They’ll be responsible for translating company objectives into value-rich problems to solve in coordination with internal stakeholders while also executing on product discovery and delivery with design, engineering, and analytics partners.

THE PRODUCT MANAGER, ACQUISITION HAS 5 MAIN RESPONSIBILITIES

  1. Develop the product vision, strategy, and roadmap that enables Inspire to best leverage its acquisition capabilities to acquire and retain members in collaboration with cross-functional peers.
  2. Partner closely with Sales and Marketing stakeholders to understand their objectives, pains, and ideas in order to effectively prioritize their needs while solving problems.
  3. Become an authority on your product area, identifying user needs and business opportunities through a combination of research, feedback collection from cross-functional teammates, and data analysis.
  4. Own features end-to-end, including leading product discovery, writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and outcomes throughout the company.
  5. Drive execution against our broader roadmap in collaboration with Engineering and Design peers, making tradeoffs, anticipating staffing needs and risks, and ensuring frequent and clear communication.

SOME YEAR 1 DELIVERABLES

  • Develop and deliver the product vision, strategy, and roadmap for your area of ownership in partnership with the Director of Product.
  • Enable and optimize the ability to enroll customers on multiple energy products throughout our sales technology stack.
  • Develop a sales partner and agent product experience that strengthens and enhances their partnership with Inspire, motivating a deep sense of impact and purpose in our mission.
  • Design and test new product and plan offerings that expand our market size and provide additional value for customers while working for the business.

SUCCESS METRICS

  • Feature Adoption & Engagement: Are people using the feature and how often? Is it delivering value? Did you build the right thing?
  • Execution and Delivery: Are you able to drive decision-making and execution all the way through product delivery?
  • Outcome Measurement: Can you define the proper metrics to track that impact the outcomes we’re seeking? Can you clearly tie outcomes to objectives?
  • Stakeholder Collaboration: Are you a collaborative partner? Do people trust your decisions and can you effectively represent the voices of those not in the room?

DESIRED TRAITS

  • Exceptional Passion – For Inspire, our customers, and the urgency of our mission. You naturally weave this passion into your tasks and interactions.
  • Tenacious Grit – You won’t let setbacks or roadblocks get in the way of achieving your objectives. You demonstrate consistent follow-through and hold your team to the same standard.
  • Product Mindset – You are constantly evaluating every product you use, noting what’s working well and what isn’t. Your attention to detail is impeccable.
  • Expert Listening – You seek to understand first before making a decision. You ask as many questions as you need in order to uncover the unknown.
  • Humble Leadership – You seek to build consensus, but can and will drive difficult decisions when required. You push the pace while perceptive to the team. You take blame and pass on praise. People love working with you.
  • Clear Communication – You can write effective and timely communications that keep processes moving along while also giving a clear picture of what is happening. You’re able to explain technical concepts to non-technical audiences and you can present outcomes and observations to senior leadership.

EXPERIENCE

  • Must Have
    • Minimum of 4 years experience leading product initiatives across user-facing products
    • Demonstrated ability to take rough themes and turn them into a roadmap of features, experiments, or discovery objectives with minimal guidance
    • Demonstrated track record of product execution with the ability to lead and influence teams
    • Experience conducting qualitative and quantitative analysis to inform prioritization and decisions
    • Demonstrated ability to figure out solutions to hard problems with many constraints, using sound judgement to assess risks, and to lay out your argument in a well-structured, data-informed, written narrative and documentation
  • Nice to Have
    • Experience in the retail energy industry
    • Experience managing and shipping B2B products
    • Experience managing and shipping internal tools
    • Experience with UX design and creating mockups and prototypes of various fidelity
    • Experience in a Sales Operations role or similar
    • Experience working in a high-growth scaling product management organization
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Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • HSA
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Short Term Disability
  • Vision Insurance
Other
  • Community Service Programs
  • Pet Friendly Office
Parental Benefits
  • Childcare Assistance Programs
  • Family Medical Leave
  • Flexible Work Schedule
  • Nursing Room
  • Parental Leave
Perks & Discounts
  • Bring Your Own Device Reimbursement
  • Casual Dress
  • Home Office Stipend
  • Offsite Company Events
  • Snacks Provided
Professional Development
  • Employee Recognition Programs
  • Training & Development Budget
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Commitment to Work/Life Harmony
  • Paid Holidays
  • Paid Sick Days
  • Unlimited PTO

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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