Operations Analyst - Technical.ly

Operations Analyst

Inspire |  Philadelphia | Ops / PM

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

Inspire is seeking an Operations Analyst to join our team overseeing the system integrations between Inspire, our partners, vendors and utilities. These relationships intertwine to create a meaningful and positive experience for our Members, delivering them clean energy and fulfilling our products, while creating value for our business. This role will focus on managing workflows to drive growth while enabling scale and cost reductions.

THE OPERATIONS ANALYST HAS FOUR MAIN RESPONSIBILITIES

  1. Effectively communicate with peers, external contacts and department leaders
  2. Ownership of transaction and exception management workflows
  3. Ability to identify and implement process improvements and cost savings
  4. Extract trends and detect issues from large data sets

SOME YEAR 1 DELIVERABLES

  • KPI attainment as owner of key Account Ops workflows
  • Support sales conversion, driving growth for our energy services business
  • Become a subject matter expert on our cases system, resolving complex issues for our members and Inspire teams
  • Expand suite of Operational documentation and training
  • Apply best practices to new workflows as our products evolve

SUCCESS METRICS

  • Partial conversion rate and SLAs
  • Cases system close rate and  SLAs
  • Reduce case volume
  • Operations workflow productivity

DESIRED TRAITS

  • Desires growth, wants to build a career 
  • Naturally curious
  • Team oriented 
  • Excellent written and oral communication

EXPERIENCE

  • Must Have
    • Previous experience executing operational workflows
    • Demonstrated process improvement results
    • Ability to meet deadlines in fast paced environment
    • Extracts insights from data
    • Excels in team environments
    • Eager to grow, learn and take on new work
  • Nice to Have
    • 1-2 years of Utility EDI Operations experience
    • Project management experience
    • Incident management experience
    • Exposure to agile software development
    • EDI transaction management experience
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
  • Wellness Programs
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
Professional Development
  • Online Trainings
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

Outside of the office, engineers are given the chance to bond and develop their skills at a yearly hack-a-thon in Vermont. Some have even had the chance to spread Inspire’s mission globally. Through a trip to Colombia, a handful of Avengers paired up with a nonprofit, GivePower, to set up solar panels to help people in need of power.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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