Operations Analyst - Technical.ly

Operations Analyst

Inspire |  Philadelphia | Operations

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

Inspire is seeking an Operations Analyst to join our team overseeing the system integrations between Inspire, our partners, vendors and utilities. These relationships intertwine to create a meaningful and positive experience for our Members, delivering them clean energy and fulfilling our products, while creating value for our business. This role will focus on managing workflows to drive growth while enabling scale and cost reductions.

THE OPERATIONS ANALYST HAS FOUR MAIN RESPONSIBILITIES

  1. Effectively communicate with peers, external contacts and department leaders
  2. Ownership of transaction and exception management workflows
  3. Ability to identify and implement process improvements and cost savings
  4. Extract trends and detect issues from large data sets

SOME YEAR 1 DELIVERABLES

  • KPI attainment as owner of key Account Ops workflows
  • Support sales conversion, driving growth for our energy services business
  • Become a subject matter expert on our cases system, resolving complex issues for our members and Inspire teams
  • Expand suite of Operational documentation and training
  • Apply best practices to new workflows as our products evolve

SUCCESS METRICS

  • Partial conversion rate and SLAs
  • Cases system close rate and  SLAs
  • Reduce case volume
  • Operations workflow productivity

DESIRED TRAITS

  • Desires growth, wants to build a career 
  • Naturally curious
  • Team oriented 
  • Excellent written and oral communication

EXPERIENCE

  • Must Have
    • Previous experience executing operational workflows
    • Demonstrated process improvement results
    • Ability to meet deadlines in fast paced environment
    • Extracts insights from data
    • Excels in team environments
    • Eager to grow, learn and take on new work
  • Nice to Have
    • 1-2 years of Utility EDI Operations experience
    • Project management experience
    • Incident management experience
    • Exposure to agile software development
    • EDI transaction management experience
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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • PTO

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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