Manager, Sales Operations Acquisition Technology - Technical.ly

Manager, Sales Operations Acquisition Technology

Inspire |  Philadelphia | Operations

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

The Manager, Sales Operations Acquisition Technology will be responsible for supporting our direct sales channels by building and managing our enrollment platform set of tools and apps that drive our sales process and flow. As a project manager, they will lead all initiatives both internally and with key 3rd party partners as it relates to sales technology integrations. The role will partner with the Director of Sales Operations and Support, and others in Sales Leadership to establish a roadmap of our needs within cycle planning with the tech team. The manager will be the Subject Matter Expert on all Sales Acquisition Technology utilized by all sales teams across all channels.

THE MANAGER, SALES OPERATIONS ACQUISITION TECHNOLOGY HAS SEVEN MAIN RESPONSIBILITIES

  1. Owner of all applications and tools that are part of the enrollment platform for Sales (Onboarding, Enrollment, Targeting, Scheduling, etc) 
  2. Project Manage initiatives within Internal Squads, 3rd Party Partners, and coordinate all cross functional communications as it involves different tech integrations.
  3. Represent Sales in Cycle Planning, Production Issue submission, and Prioritization with Tech Teams.
  4. Sales Team Lead on Rapid Response. Will be responsible to identify, document the bug or issue, and prioritize against other quick hitting requests. 
  5. Lead testing and QA efforts for new features and enhancements on enrollment tools
  6. Maintain a day to day QA process to ensure sales enrollment process uptime. 
  7. With the Sales Operations Channel Support Team, help troubleshoot and resolve reported issues from the field as it relates to our enrollment platform

SOME YEAR 1 DELIVERABLES

  • Launch new territory management solution for D2H channel
  • Launch an Agent Transparency Dashboard for all sales agents and managers
  • Partner with our Tech/Product team to establish a roadmap of features, capabilities and milestones that aligns with our Cycle Process and Timelines

SUCCESS METRICS

  • 99% Uptime for Sales Ops Vendors and Processes as it relates to the enrollment platform
  • 100% of Cycle requests submitted on time
  • 100% of key initiatives have a proper project plan and timeline established

DESIRED TRAITS

  • Detail oriented – pays attention to the finer details
  • Avid problem solver – naturally curious and obsessed with resolving issues
  • Team Player – Ability to collaborate to achieve a common goal or to complete a task
  • Tech savvy -comfortable with different apps and technology across multiple platforms
  • Sense of urgency – responding quickly to time sensitive requests with accuracy

EXPERIENCE

  • Must Have
    • 4+ years of Project Management experience with IT or Tech teams 
    • Experience managing both in house and third party sales tools and platforms
    • Experience managing multiple projects cross functionally across different platforms
    • Experience running quality assurance on new features and capabilities for sales tools and software
  • Nice to Have
    • Experience dealing with external sales teams and vendors
    • People Management experience
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Health & Wellness
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Offsite Company Events
  • Snacks Provided
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • PTO

What makes Inspire an exciting place to work?

We are constantly working towards something bigger than ourselves. Our mission is what inspires and connects us. But we're also raising awareness for customers that they have choices when it comes to choosing an energy source.

Roughly 20% of your overall carbon emissions come from your home — which is huge. You can eliminate that 20% from your carbon footprint simply by deciding to go with Inspire.

Through data, we empower customers by informing them of their choices and giving them an option to positively impact the environment.

 

What’s unique about working on Inspire’s tech team?

Between Philly and Santa Monica, we have about 60 people on our tech team. Being small, we’re able to bond and work together closely. Everyone across the entire team has a hand in creating something for customers. No one group comes up with ideas or roadmaps and presents them to the rest of the group; we collectively decide what we should be working on and how we can work towards bringing Inspire’s overall mission to life.

We’ve created a very supportive and uplifting subculture. It’s not just about social events; it’s about asking, “How can we grow together? How can we work better together?”

 

How has Inspire has worked to improve employee work/life balance during the pandemic?

Due to the always-on nature of working from home during quarantine, we found that people had started working more hours and taking less PTO. Even when we told people to take time off, they still seemed to check in and contribute. We established “bonus days,” where every other Friday is off for the entire company. That way, no one is working, employees don’t feel that they are missing anything, and everyone can truly relax and recharge.

 

What qualities make someone a promising job candidate at Inspire?

Everyone at Inspire is driven by the mission to expand access to clean energy and work toward a zero-net carbon future. So we look for candidates who have that same passion for taking care of our earth. We’re a company of team players who collaborate closely, always ready to hop on Zoom to solve problems as a team.

From a tech perspective, we want talented engineers of all levels, but we are also looking for people who also think deeply about the Inspire user and build features and solutions that work for them. People who are interested in their careers and helping grow the careers of those they work with share knowledge and level up their skill sets.

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