Manager, Sales Operations Acquisition Technology - Technical.ly

Manager, Sales Operations Acquisition Technology

Inspire |  Philadelphia | Ops / PM

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

The Manager, Sales Operations Acquisition Technology will be responsible for supporting our direct sales channels by building and managing our enrollment platform set of tools and apps that drive our sales process and flow. As a project manager, they will lead all initiatives both internally and with key 3rd party partners as it relates to sales technology integrations. The role will partner with the Director of Sales Operations and Support, and others in Sales Leadership to establish a roadmap of our needs within cycle planning with the tech team. The manager will be the Subject Matter Expert on all Sales Acquisition Technology utilized by all sales teams across all channels.

THE MANAGER, SALES OPERATIONS ACQUISITION TECHNOLOGY HAS SEVEN MAIN RESPONSIBILITIES

  1. Owner of all applications and tools that are part of the enrollment platform for Sales (Onboarding, Enrollment, Targeting, Scheduling, etc) 
  2. Project Manage initiatives within Internal Squads, 3rd Party Partners, and coordinate all cross functional communications as it involves different tech integrations.
  3. Represent Sales in Cycle Planning, Production Issue submission, and Prioritization with Tech Teams.
  4. Sales Team Lead on Rapid Response. Will be responsible to identify, document the bug or issue, and prioritize against other quick hitting requests. 
  5. Lead testing and QA efforts for new features and enhancements on enrollment tools
  6. Maintain a day to day QA process to ensure sales enrollment process uptime. 
  7. With the Sales Operations Channel Support Team, help troubleshoot and resolve reported issues from the field as it relates to our enrollment platform

SOME YEAR 1 DELIVERABLES

  • Launch new territory management solution for D2H channel
  • Launch an Agent Transparency Dashboard for all sales agents and managers
  • Partner with our Tech/Product team to establish a roadmap of features, capabilities and milestones that aligns with our Cycle Process and Timelines

SUCCESS METRICS

  • 99% Uptime for Sales Ops Vendors and Processes as it relates to the enrollment platform
  • 100% of Cycle requests submitted on time
  • 100% of key initiatives have a proper project plan and timeline established

DESIRED TRAITS

  • Detail oriented – pays attention to the finer details
  • Avid problem solver – naturally curious and obsessed with resolving issues
  • Team Player – Ability to collaborate to achieve a common goal or to complete a task
  • Tech savvy -comfortable with different apps and technology across multiple platforms
  • Sense of urgency – responding quickly to time sensitive requests with accuracy

EXPERIENCE

  • Must Have
    • 4+ years of Project Management experience with IT or Tech teams 
    • Experience managing both in house and third party sales tools and platforms
    • Experience managing multiple projects cross functionally across different platforms
    • Experience running quality assurance on new features and capabilities for sales tools and software
  • Nice to Have
    • Experience dealing with external sales teams and vendors
    • People Management experience
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
  • Wellness Programs
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
Professional Development
  • Online Trainings
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

Outside of the office, engineers are given the chance to bond and develop their skills at a yearly hack-a-thon in Vermont. Some have even had the chance to spread Inspire’s mission globally. Through a trip to Colombia, a handful of Avengers paired up with a nonprofit, GivePower, to set up solar panels to help people in need of power.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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