Inspire | Manager, People Operations - Technical.ly

Manager, People Operations

Inspire |  Philadelphia | Other

Job Description
Perks + Benefits
Company Culture
Technical.ly Coverage

POSITION SUMMARY

Inspire’s People team is seeking a Manager, People Operations who will be an exceptional addition to our growing team. Our People Team is tightly-knit, constantly collaborating and supporting each other to make Inspire a premiere people-focused company to work for (and we are doing pretty darn well so far!).

As a People Operations Manager at Inspire, you will be the expert of your domain. You will create and scale the foundational systems, policies and processes required to enable a world class employee experience. You’ll come in with fresh eyes and have the opportunity to build the People Operations function that runs like a dream. Don’t expect to hear phrases like, “But we’ve always done it this way…” No, if you have a better way, we want to see it!

 

THE MANAGER, PEOPLE OPERATIONS HAS 7 MAIN RESPONSIBILITIES:

  1. Policy and Compliance Expert – create and maintain employee policies, taking a modern, innovative approach to balance employee experience with legal requirements.  Be the first point of contact for all employment law questions. Maintain relationships with outside counsel to stay ahead of changes to legal compliance laws.  Be available to Avengers to answer questions about our policies.
  2. System and Process Optimization – maintain all people technology tools and identify opportunities to increase data flow, automation, and efficiency to allow Inspire to scale rapidly.
  3. Employee Record Keeping – maintain up to date employment records and proactively improve key documentation to stay ahead of legal changes.  Process background checks for all roles as required by regulatory
  4. Employee Wellness – partner with our broker to design and implement a mission-driven benefits program.  Be the point of contact for new and existing Avengers with medical concerns requiring to Inspire support or accommodation.  Identify vendor relationships to support overall employee wellness.
  5. Compensation – Partner with Talent Management to create and maintain a well run quarterly compensation and promotion review process.  Ensure Talent Acquisition has up to date information about market compensation.
  6. Engagement Survey – Create and maintain an employee survey tool to monitor the employee experience vs. our intended design and lead post-survey activations.
  7. Diversity & Inclusion – Be the people team thought leader on the topic of D&I by staying on top of best practices, recommending new strategies, and partnering with people functions to implement changes in a timely manner.

 

SOME EXPECTED 2019 DELIVERABLES

  • Core Document Review:  Evaluate existing employee paperwork including offer letters, separation agreements, and Confidential Information and Invention Assignment Agreement (CIIAA) and recommend improvements to customize for our business model.
  • Core Policy Handbook:  Create and implement Inspire’s first customized policy handbook, find creative ways to balance legally required language with our brand voice.  Create policies that allow Inspire to compete for talent with best in class people organizations.
  • Upgrade Benefits and 401K:  Review options for decoupling benefits and 401K programs from our PEO relationship. Implement in time for May/June open enrollment window.
  • Diversity & Inclusion:  Research best in class diversity and inclusion practices and create a comprehensive strategy to implement across the people function including hiring, learning, performance management, compensation, and community events strategy.
  • HR Dashboard:  Create and maintain a people analytics dashboard to measure the employee experience and our improvements over time.
  • Security and Privacy:  Partner with our Information Technology team to review standard practices against security and privacy best practices, and implement improvements.

 

SUCCESS METRICS:

  • Employee Engagement Questions related to: Benefits & Pay
  • Cost of HR per Employee
  • Benefit Investment Efficiency
  • EEOC Metrics
  • Pay Equity

 

DESIRED TRAITS

  • Resilience (when I get knocked down, I come back stronger)
  • Internal locus of control (I am responsible for what happens to me)
  • Values Partnership (I can’t do this alone)
  • Honesty/Transparency/Directness  (I can speak my mind, even when it’s hard)
  • Regulate Emotions (I can shake off a “loss” quickly)
  • Optimism/Persistence/Action Oriented (I take risks, and move with speed because I believe I’ll win)
  • Feedback Seeking (I know I’m not perfect, I want to know how I can get better)
  • Motivation to Build (I want to be part of something big)
  • Raw Intelligence (I can quickly master new concepts)

 

EXPERIENCE

  • 10+ years experience supporting at least 200+ employees, ideally across multiple offices.
  • 6+ years of hands-on experience in building and implementing HR systems and practices
  • 3+ years experience managing compensation
  • 3+ years experience with employee engagement surveys
  • Exposure to at least one full cycle of a benefits design process
  • Strong knowledge of HR practices and procedures.
  • Knowledge of state and federal laws.

 

ABOUT US

Disrupting the one-size-fits-all utility model, Inspire’s groundbreaking smart home subscription seamlessly combines personalized clean energy plans with best-in-class smart devices. Using the Inspire app, members can self drive their smart homes from anywhere, and select automated settings to use less energy while earning rewards. Inspire strives to make every home a smart home, powered by clean energy. Inspire’s mission is to drive forward a brighter energy future by simplifying consumer adoption of clean energy and smart home technologies.

Through continual innovation and scaling of connected device interoperability; clean energy supply, generation and storage; and intelligent, decentralized grid services, Inspire is building the world’s first fully-integrated clean energy company.

Launched in January 2014, Inspire homes have used the clean power production equivalent of 121 wind turbines since inception. Driven by a team of mission-driven Avengers in Philadelphia and Santa Monica,, Inspire prides itself on a culture of ownership, teamwork and stalwart obsession with “crushing it!”

CULTURE & PERKS

  • Inspire’s culture balances the serious nature and tone of a professional company with the move-fast-and-execute tone of a rapidly growing emerging tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant. Inspire calls its employees Avengers. It’s a team out to even the score on behalf of the common man, to challenge the status quo and confront apathy and old-world bureaucracy.
  • Every Avenger lives for the mission: To build the world’s most customer-focused clean power platform and inspire a connected movement towards a brighter energy future. Avengers are scrappy, restless, humble and committed to balancing passion with purpose and profit.
  • Inspire offers competitive compensation and equity packages, plus benefits such as health, vision, life, and dental insurance – Not to mention, unlimited vacation, 401(k) plan, and LOTS of cupcakes!
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Lunch
  • Snacks
Retirement & Stock Options Benefits
  • 401K
  • Company Equity
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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