Customer Experience Specialist -

Customer Experience Specialist

Inspire |  Philadelphia, PA | Sales / Biz Dev

Job Description
Perks + Benefits
Company Culture Coverage


Inspire is looking for a Member Experience Specialist to help us provide unparalleled support to members over the phone, email and live chat. As a member of our Mx team, you’ll represent the Inspire brand and strive to create an extraordinary experience while helping our members power their homes with 100% clean energy.  If you are someone who loves to connect with, help, and support people, this is the perfect role for you!


  1. Deliver customer service of the highest quality over the phone, email and live chat
  2. Retain members thinking about cancelling their clean energy subscription by effectively communicating the value of clean energy
  3. Empathize and connect with members
  4. Work closely with your counterparts in our bicoastal office to create a unified office culture
  5. Resolve member issues while focusing on first contact resolution
  6. Develop an ownership mentality by contributing daily to the overall strategy of the department
  7. Participate in short term, interdepartmental rotational projects
  8. Champion for our members in internal discussions, and help our Product, Sales, Technology, and Marketing teams prioritize improvements to members’ experience


  • Maintain quality average of 90% or better
  • Maintain retention rate of 50% or better
  • Handle monthly productivity goal


  • Must Have
    • 1+ year experience working in customer facing roles (service, retail, etc)
    • A desire to change the world through clean energy
    • Intrinsically motivated individual, detail-oriented, and high personal accountability
    • Ability to retain customers and handle challenging calls with positivity and professionalism
  • Nice to Have
    • Bi-lingual (Spanish)
    • 1 year of inbound sales, outbound, or retention experience
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Health & Wellness Benefits
  • Dental
  • Disability Insurance
  • Health Insurance
  • Life Insurance
  • Vision
  • Wellness Programs
Parental Benefits
  • Family Medical Leave
  • Generous Parental Leave
Perks & Discounts
  • Casual Dress
  • Company Outings
  • Snacks
  • Special Discounts
Professional Development
  • Online Trainings
Retirement & Stock Options Benefits
  • 401K
Vacation & Time Off Benefits
  • Generous PTO
  • Paid Holidays
  • Paid Sick Days

What are some examples of projects Inspire employees are working on?

Everyone is or becomes a full-stack developer. The company is very product-focused. Technologists are tasked with developing next generation consumer products that are easy to use and help members better understand their energy consumption. The team is currently working on Inspire’s consumer technology platform, which is written with a mix of Ruby and Angular 2, and using Ionic to create native mobile apps. Inspire’s tech team is constantly unlocking data that helps members optimize their energy usage, increase their home's value and decrease their carbon footprint.

How does Inspire encourage learning on the job?

Developers at Inspire love technology and are driven by their curiosity. It’s not a requirement to be an expert in the languages and tools we use, but it is a requirement to strive to get better at technology every day. At Inspire, coders get to learn and work with new technologies throughout the stack, whether it’s on the front-end, building API’s or working with our data scientists.

Outside of the office, engineers are given the chance to bond and develop their skills at a yearly hack-a-thon in Vermont. Some have even had the chance to spread Inspire’s mission globally. Through a trip to Colombia, a handful of Avengers paired up with a nonprofit, GivePower, to set up solar panels to help people in need of power.

How does the company’s mission impact its technologists?

In the best way. Coders have opinions, and those opinions are welcomed at Inspire. While technical skills are important, Inspire is looking for technologists who want to feel a sense of purpose when they go to work everyday. Inspire’s dev team brings the company’s mission to life in everything it builds. At the end of the day, developers are asking themselves the same question their colleagues in other departments are asking: Is this going to help us achieve our mission?

What does the company do to loosen things up?

The drive to create a larger impact on this world is very real, but employees don’t take themselves too seriously. Every employee is an Avenger fighting climate change. Every employee also has his or her own story about their first “Cupcake Smash,” an internal birthday tradition that features an Avenger cape and a cupcake eating competition (could you eat a cupcake in one bite?). That is, unless you’re CEO and founder Patrick Maloney, who donned a pair of goggles and plunged his head into a bucket of water to bob for his birthday cupcake.

What is every-day company culture like?

Avengers will tell you that company culture is a big draw, and like everything else about Inspire, the company mission is a big part of it. The team is driven by the collective desire to create something new — to test, learn and solve the tough problems. Inspire’s staff is young, energized, and motivated by purpose-driven work. Avengers are encouraged to learn new skills and put them to the test. Outside of work, team members can often be found together, whether it be at a happy hour or office yoga session. Side projects are encouraged, and several employees use their free time to build something unrelated to work or engage with environmental justice organizations.

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