Project Coordinator -

Project Coordinator

Fastmail |  Center City | PM

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Job Description
Perks + Benefits
Company Culture Coverage

We’re looking for a Project Coordinator to join the Fastmail team in our Center City Philadelphia office. Help us keep building the best in privacy-first, people-centered email, calendars, and contacts!

What you’ll be doing

Email is a critical part of people’s day, which means our customers count on Fastmail for a smooth, consistent experience. Project coordinators help us meet that expectation. You’ll be a critical part of our process, from research to rollout.

A smoothly functioning project at Fastmail has a project coordinator who can:

  • define goals
  • clarify how goals relate to the work the team is doing
  • manage a detailed list of what we consider necessary to complete the project
  • have regular touchpoints with the team
  • keep the wider company informed (as specified by the requirements of the project)
  • coordinate interactions, to make sure dependencies and timing are handled.

You’ll be responsible for timing and understanding. Like the conductor of an orchestra, you’ll make sure work begins on time, with notice that people’s parts are coming up soon. You set the tone of the group.

You keep people focused on the key goals. You answer questions. You get people together when misunderstandings are creeping in.

Project coordinators also help with general funneling and prioritization of work. You’ll see work and potential work. This could be monitoring comments and feature requests from the support team for trends that could become projects, reviewing bugs and other immediate tasks, or sifting ideas that should be flagged for future projects. Either directly or through coordinating with staffers, you’ll consider and prioritize work.

Who will do well at this job

This role may be great for you if you are:

  • a systematic thinker — can work forward and backward (in time and plans), and spot missing steps and unspoken assumptions
  • good at logistics — able to spot implications and develop timelines
  • invested in people — warm, encouraging, good at drawing people out, and patient
  • comfortable communicating outwards.

An ideal candidate would have:

  • previous experience in project management
  • an eye for risk, and good at asking the questions that help others spot (and reduce!) it
  • a stakeholder mindset — being able to understand the “why” of a project helps ensure that the team is solving the need and not just the technical definition of the work.

Like everyone at Fastmail, you should understand the value of privacy-centered tools, and believe in privacy as a customer right. We also work across time zones, so you should be an excellent writer, and very comfortable communicating in text.

We manage projects in Notion and LiquidPlanner, and expect to train any hire in them. But we’d love to hear about what you love in systems you’ve used before!

Working at Fastmail

This is a full-time role. Like everyone on our team, you’ll get great benefits.

  • 100% covered medical and dental benefits for you from day one
  • generous contributions for partners and dependent coverage (also available from day one)
  • four weeks of paid time off
  • paid sick leave, holidays, and parental leave
  • paid sabbatical for long-term staff
  • annual professional development budget to fund your own growth
  • supportive work environment
  • team events to share your passions (from tech tools and user testing to crafts, movies, and games)

This job is based in Philadelphia, Pennsylvania. We have a strong in-person culture (with a healthy dose of individual work hours flexibility.) We would like to have someone who will be on site and part of our culture.

We also have an office in Melbourne, Australia, and we’re in close communication with them. This means that you’ll need to be available for an hour or two of evening calls each week. We are partners, parents and caregivers ourselves, and we understand time-zone flexibility goes in both directions. Talk to us if you’re unsure. (Also, once it’s safe to travel again, you’ll have the opportunity to travel to Melbourne, an artsy and charming Australian city!)

You can read about our values, and our blog contains interviews with some of the people who will become your colleagues at Fastmail.

We encourage employees to write and speak about the great work we do, and to stay engaged with their professional peers. Many staff members choose to attend conferences for learning and networking, and several staff members are regular conference speakers.

We welcome all applicants regardless of race, color, religion, age, pregnancy, gender identity or expression, disability, or sexual orientation. We can help you relocate to Philadelphia if needed. The thing we can’t help with is a visa or sponsorship. You must already have the right to work in the United States.

Sounds great, what’s next?

Email us at to introduce yourself and tell us why you would be a good fit for the job. Send us a resume (as a PDF, please) More importantly, though, have something else to say! Let us know what you’re interested in, what makes the job interesting, and anything else you want to tell us up front.

Job Type: Full-time

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Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • Travel
Parental Benefits
  • Family Medical Leave
  • Flexible Work Schedule
  • Parental Leave
Perks & Discounts
  • Casual Dress
  • Snacks Provided
Professional Development
  • Training & Development Budget
Retirement & Stock Options Benefits
  • 401k with company contribution
Vacation & Time Off Benefits
  • Commitment to Work/Life Harmony
  • Paid Holidays
  • Paid Sick Days
  • PTO

Fastmail provides the privacy-first email service that puts you in control.

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