Nava | Infrastructure Engineer (DC, SF, NYC) -

Infrastructure Engineer (DC, SF, NYC)

Nava | Washington, DC | Dev / Eng

Job Description
Company Culture Coverage

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced infrastructure engineers to help drive this mission forward.

You will work on a small team, helping to improve and manage all aspects of our systems, which are deployed on AWS. We make heavy use of tools such as Docker, Packer, Terraform, Jenkins, and Statsd/Graphite/Grafana and we continually evaluate new technologies as they become production-ready for government contexts.

You’ll be responsible for pushing the limits of these critical systems, from Billion User Load Tests to achieving and maintaining sub-millisecond transaction times. By doing this, you’ll help ensure that Nava continues delivering services that millions of Americans depend on. You care deeply about working on technology that affects people’s lives, and are passionate about building and maintaining large-scale systems that are well-designed, fast, scalable, and secure.

What you’ll do

  • Work with fellow Infrastructure Engineers to build and maintain our production infrastructure to ensure ongoing reliability while maximizing development team efficiency
  • Troubleshoot and debug infrastructure, network, and operating system issues
  • Build and maintain operations software which automates the configuration, provisioning, deployment and monitoring of our core systems
  • Manage security systems, linux file system permissions and network firewalls
  • Perform automated deployments to create new or update existing production environments
  • Set up and maintain alarm systems for notifications on error conditions
  • Join our on-call rotation as a first line of defense during production issues

What we’re looking for

  • Previous experience maintaining a medium or larger scale production system
  • Significant experience in one or more of the following areas: Cloud infrastructure, Unix/Linux, Scripting, or Security
  • A thoughtful, adaptive, and collaborative mindset
  • Understanding of networks, HTTP
  • Ability to use the shell to achieve practical aims. E.g. navigate the shell, SSH into machines, create SSH keys, read log files, move files, and start/stop services, search in files, change permissions
  • Excellent written and verbal communication skills, technical and otherwise
  • Ability to pick up and learn new development and operations skills

We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What are Nava’s core values?

Be active stewards; pursue the root cause; think long-term; build together; inclusion is essential; progress takes work. Nava is a mission-driven company with employees who aren’t just “engineering for engineering’s sake,” but actually trying to improve some of the most critical government services through holistic design and engineering. At Nava, team members are always willing to collaborate in order to get the job done.

What is the Nava elevator pitch?

Nava is a thoughtful team of 60+ across engineering, design, product and business that cares deeply about building government services that have a lasting impact on the lives of millions of Americans. Nava was started as a public benefit corporation to radically improve how our government serves its people, and is a champion for the people who don't sit at the table.

What are the most exciting projects right now?

In addition to building for over twenty million users at, Nava works with the Department of Veterans Affairs, Medicare, and a variety of state agencies. At the VA, Nava helps efforts to modernize their appeals process – veterans currently wait, on average, five years to receive a resolution. With Medicare, Nava is designing and building the national architecture for Medicare’s historic transition to value-based care. Expanding its work to the state level, Nava has partnered with public and private organizations, think tanks, and nonprofits to bring best-in-class design, technical, product and policy expertise together in the ongoing fight against entrenched poverty in the US.

How do employees collaborate?

Google Drive and Slack are two communication tools that Nava team members use frequently. Slack is used to communicate internally, and Google Docs are used to create “Tech Specs”, a brainstorm document that encourages collaboration across all departments. Because Nava is bi-coastal, video conferencing between San Francisco, DC, and NYC allows for connectivity in open spaces.

How often do Nava employees take time to hang out together?

From weekly lunches and dinners, to off-site activities, Nava employees are encouraged to get out of the office and connect with one another frequently.

How does Nava celebrate big wins?

Expect champagne toasts after big contract wins or special announcements. Trips to Medieval Times (a dinner and performance show that takes attendees back to medieval ages), "Paint Nite," or a "bubble ball tournament," where players wear huge, soft inflatable bubbles and run toward and bounce off of each other in an open field, are other bonus outings.

Any Nava traditions?

Every Friday, Nava hosts “Team Huddle,” which is their weekly staff meeting. During this time, updates on projects are shared and employees have the opportunity to give one another “shout outs” to celebrate small victories achieved over the course of the week.

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