Nava | Infrastructure Engineer (DC, SF, NYC) - Technical.ly

Infrastructure Engineer (DC, SF, NYC)

Nava |  Washington, DC | Dev / Eng

Job Description
Company Culture
Technical.ly Coverage

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced infrastructure engineers to help drive this mission forward.

You will work on a small team, helping to improve and manage all aspects of our systems, which are deployed on AWS. We make heavy use of tools such as Docker, Packer, Terraform, Jenkins, and Statsd/Graphite/Grafana and we continually evaluate new technologies as they become production-ready for government contexts.

You’ll be responsible for pushing the limits of these critical systems, from Billion User Load Tests to achieving and maintaining sub-millisecond transaction times. By doing this, you’ll help ensure that Nava continues delivering services that millions of Americans depend on. You care deeply about working on technology that affects people’s lives, and are passionate about building and maintaining large-scale systems that are well-designed, fast, scalable, and secure.

What you’ll do

  • Work with fellow Infrastructure Engineers to build and maintain our production infrastructure to ensure ongoing reliability while maximizing development team efficiency
  • Troubleshoot and debug infrastructure, network, and operating system issues
  • Build and maintain operations software which automates the configuration, provisioning, deployment and monitoring of our core systems
  • Manage security systems, linux file system permissions and network firewalls
  • Perform automated deployments to create new or update existing production environments
  • Set up and maintain alarm systems for notifications on error conditions
  • Join our on-call rotation as a first line of defense during production issues

What we’re looking for

  • Previous experience maintaining a medium or larger scale production system
  • Significant experience in one or more of the following areas: Cloud infrastructure, Unix/Linux, Scripting, or Security
  • A thoughtful, adaptive, and collaborative mindset
  • Understanding of networks, HTTP
  • Ability to use the shell to achieve practical aims. E.g. navigate the shell, SSH into machines, create SSH keys, read log files, move files, and start/stop services, search in files, change permissions
  • Excellent written and verbal communication skills, technical and otherwise
  • Ability to pick up and learn new development and operations skills

We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.

We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What are Nava’s core values?

Be active stewards; pursue the root cause; think long-term; build together; inclusion is essential; progress takes work. 

Nava is a mission-driven company with employees who aren’t just “engineering for engineering’s sake,” but actually trying to improve some of the most critical government services through holistic design and engineering. At Nava, team members are always willing to collaborate across disciplines in order to get the job done.

What is the Nava elevator pitch?

Nava is a public benefit corporation dedicated to making government simple, effective, and accessible for everyone. It partners with the government to bring human-centered design, agile software development, and product management to bear on some of our nation's toughest challenges. 

Nava is a thoughtful team of people across engineering, design, product, and business that cares deeply about building government services that have a lasting impact on the lives of millions of people. 

How has the company grown since it was founded in 2015?

Four years in, its original team of six is now nearly 100, with a growing cohort of distributed employees across the country. 

Today, Nava represents 49% women and over 50% underrepresented backgrounds in tech, with leadership represented by majority women and 45% people of color.

What are the most exciting projects right now?

Nava began when a handful of us were brought together to fix HealthCare.gov after the initial rollout. Continuing its mission to improve the accessibility, effectiveness and simplicity of government services, it has:

● Partnered with Code for America and the Center on Budget and Policy Priorities to make it easier for people living at or below the poverty line to access state-administered benefits.

● Helped make the largest modern update to Medicare, improving the Quality Payment Program to change how providers are paid and rewarded. 

● Iterated on the Scalable Login System (SLS) — initially built to fix scaling issues with HealthCare.gov — to improve identity management for MyMedicare.gov’s more than 34 million account holders. 

● Worked with Harvard’s Shorenstein Center on Media, Politics and Public Policy to create plain language templates that help researchers easily honor participants’ right to privacy. 

How do employees collaborate?

Google Drive and Slack are two communication tools that Nava team members use frequently. Slack is used to communicate internally, and Google Docs are used to create “Tech Specs,” a brainstorm document that encourages collaboration across all departments. Because Nava is bi-coastal and remote friendly, video conferencing via Google Hangouts between San Francisco, DC, NYC, and remote staff allows for connectivity in open spaces.

How does Nava celebrate big wins?

Expect sweet treats after big contract wins or special announcements. Trips to Medieval Times (a dinner and performance show that takes attendees back to medieval ages), "Paint Nite," or a "bubble ball tournament," where players wear huge, soft inflatable bubbles and run toward and bounce off of each other in an open field, are other bonus outings. This fall, the entire team will be meeting together for a week long offsite in the Poconos.

Any Nava traditions?

Every Friday, Nava hosts a weekly staff meeting called “Team Huddle.” Nava uses this time to promote their shared value of transparency by providing on projects are shared company-wide and employees have the opportunity to give one another “shout outs” to celebrate small victories achieved throughout the week.

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