Designer / Researcher (DC, SF, NYC) -

Designer / Researcher (DC, SF, NYC)

  • Location

    Brooklyn, D.C.

  • Category

    UX / Design

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for experienced researchers to help drive this mission forward.
You will work on small teams to drive the service design and research efforts of our work with the government, for programs that affect millions of Americans. You care deeply about working on technology that improves people’s lives, but don’t think technology is always the answer. You’ll be involved from concept to implementation, championing user needs with everything from user research to journey mapping. You’ll bring us closer to the people we ultimately serve, and help set high standards for our teams in terms of simplicity, empathy, and accessibility.

What you’ll do

  • Apply a service design mindset to challenges with a relentless focus on user needs
  • Propel understanding of users, by running quantitative and qualitative user research initiatives and sharing findings with internal and external collaborators
  • Drive research ideas from concept to production, from diagramming to drafting research plans to conducting user interviews
  • Collaborate with multidisciplinary Nava product teams and government staff to drive service-level changes to product direction


What we’re looking for

  • At least two years of experience working as a service designer or researcher working with product teams within a professional working environment
  • Experience mapping and driving systemic improvements within complex service environments
  • Depth of experience in conducting, synthesizing, and communicating qualitative research
  • Understanding of web and mobile user interface design best practices
  • Relentlessly curious mindset, never satisfied with easy answers
  • Equal parts systems thinker and advocate for users
  • Highly resourceful, reliable, and detail-oriented
  • Ability to think strategically around trade-offs and short term vs. long term benefits
  • Ability to build and form strong relationships with the internal team and external partners
  • An adaptive, empathetic, collaborative and positive mindset
  • Excellent written and verbal communication skills, technical and otherwise


We’re a small team working to radically improve our government, so everyone that joins us has a direct impact on the direction and success of Nava. We are stewards – we hold a deep responsibility towards the systems that we work with. We are a community – we value collaboration both within our teams and with the many hardworking people within government. We offer generous compensation and equity packages and value a healthy work/life balance.


We care deeply about diversity and inclusion at Nava. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Note that we participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Us

In Washington, D.C., working for the government can sometimes mean being constrained by complex work environments that can limit someone from having a big impact. For civic technology company Nava, that is far from the truth.

As the only public benefit corporation to be to be working directly with the government, Nava provides high-performing services to federal government agencies like the Department of Veteran Affairs and the Centers For Medicare & Medicaid Services. Essentially, they work to hold themselves accountable for delivering quality work that is both innovative and impactful. One of their biggest accomplishments to date was assisting President Obama and his administration in repairing after its rollout in winter 2013. Since then, Nava has expanded their offices to San Francisco, are currently hiring engineers of all flavors (devops, full stack, front end), designers and product and project managers to work on some of the government’s biggest systemic challenges.

Referring to themselves as “stewards of public service,” Nava employees say the tenacity and humility of their work makes them unique amongst their competitors. Tackling some of the nation’s toughest issues is never an easy feat, but Nava is dedicated to providing a modern, impactful approach toward continuous improvement.

Nestled comfortably at 14th and U Street, Nava’s open layout office is home to a team of mission-driven designers, engineers and product developers.

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