Deacom has an exciting opportunity for individuals who are passionate about making a difference through relationship management in the technology industry. As an Account Manager on Deacom’s Customer Success Team, you will be an advocate for our customers, blending their business needs with our software’s capabilities to help them thrive as industry leaders. Our ERP (Enterprise Resource Planning) software provides companies with the largest functional foundation in the industry. Now is your chance to start making a real impact on both our business as well as our customers’.
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Who is Deacom?
Deacom is not your typical software company. With a mission to debunk the traditional methods of ERP software development, we have created a solution that makes the big players in enterprise software curse our name. Our comprehensive platform provides an alternative for everyone who has lived the nightmare of failed implementations, broken promises, and clunky software.
Fellow adventure seekers: Embrace your desire to be different and join us in our quest for simplicity. As crazy as it might sound, we have a deep and abiding passion for taking the complexity our clients face every day and breaking it down to the simplest possible solution. To learn more about Deacom’s software please visit us at www.deacom.com.
This position is located in the Greater Philadelphia area. Deacom’s Inc. is an Equal Opportunity Employer
No Smoking Policy
Deacom has a strict NO SMOKING policy. Employees may not smoke at any time during the standard workday. This means that smoking during the workday, including lunch breaks, is prohibited.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Account Manager’s job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Customer Success Manager’s job.
While performing the responsibilities of the Account Manager’s job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision, including intensive computer usage.Apply Now
Tell me about Deacom’s growth and how it’s helping employees develop professionally?
We expect to see the company triple in size over the next 3-5 years — a goal we have just succeeded in doing over the past four years. Now, we are excited to take on this challenge once again and, as always, focus our efforts on hiring quality, not quantity.
A lot of the time, it’s perceived that the only way you'll continue to keep your skills fresh or grow your career is through tenure, but here it’s all about your performance. Even if you only work in a role for just a couple of months but start to exceed expectations and prove to be a go-to resource on your team, you will have opportunities for advancement throughout the entire company. We’ve expanded so much that we continue to create new roles and new departments. In fact, most of our senior leadership has been from internal promotions, so you're learning from people who have already done it all, too.
What is the Kaizen philosophy and what does it look like in practice?
The Kaizen philosophy is something our founder and CEO implemented back when the company started, and it's still very much present in what we do, how we work with our customers and in the way we develop our software. It’s the backbone of Deacom’s development and the day-to-day consciousness of ensuring continuous progress and movement in every capacity. Whether it’s improving engineering processes or enabling a new functionality, we are constantly pushing ourselves to advance both our software and our skills.
In relation to our software, the philosophy is about thinking bigger than just a quick fix for a customer request. Instead, we take a step back and create new strategies for how this single concept could be designed to make a bigger impact for multiple customers and the software’s evolution. It’s a unique way of thinking about things, but it is one that has brought us to where we are today.
Our software used to run on a thick-client model which made it challenging to advance the software to handle market trends like mobile. We decided to completely re-architect the design of our platform to a more thin-client application. This strategy allowed us to build our mobile applications (for both iOS and Android) and web-based platform to give customers the ability to use the full application from almost any device, be it smartphone, PC, tablet, or even a Tesla dashboard. The five-year conversion project was a massive undertaking but enabled us to advance our product faster and more efficiently than the big players in the market.
What are the buzzwords you would use to describe Deacom’s culture?
Passionate. Our building is filled with individuals who are not only passionate about what they're doing, but also what Deacom is trying to do and accomplish in the marketplace. Innovative. We pride ourselves on the philosophy of continuous improvement, pushing boundaries and trying to do things better than our competitors. Collaborative. Throughout the building, there’s open space with lots of different breakout areas, different seating arrangements, rolling whiteboards and rolling TVs to aid teambuilding.
Also, impact-ocracy. It’s a word we made up years ago but, essentially, if you do something that is going to make an impact on how we do business or how our customers can do business, that's how you can grow your career here and move through the ranks.
What are the hallmarks of a good Deacom employee?
We pride ourselves on the fact that we don't hire just one kind of person. We are a well-rounded team, so we stack our teams with a lot of different personality traits and competencies. In our job ads, our requirements are rather lean because we don’t want to pigeonhole people into just one specific skill set. Our people are problem solvers across the board in every department and love puzzles and solving issues.
What is the working environment and daily pace like at Deacom?
The daily pace is definitely fast, which goes back to the different types of people we have working here and the passion they bring to the table. But at the same time, it’s a supportive environment, collaborative and team-based. You’d think a performance-based culture is highly competitive, but it’s people working really hard, making an impact, and supporting one another at the same time.
What misconceptions about businesses does Deacom dispel?
Some people may think the CEO isn’t really involved with a company, but here it’s completely the opposite. Our CEO's extremely involved in the development of our software and how our software solution is positioned in the market. He’s highly involved with the overall strategy of the company down to the development of certain software functions. After all, he is the one that originally developed, sold, implemented and supported the software years ago.
Why should prospective employees choose Deacom over competitors?
The people here are incredible. They walk in the door and say they can’t believe how welcoming, friendly, and happy everyone here is. Also, our work is versatile. With most development teams, you specialize in one particular area, but here we expect our developers to know and interact with every area of the software. On the implementation side, we are constantly breaking into new markets and facing new challenges, and people are excited by that.
Why should I be excited by the prospect of developing ERP software?
No two days are the same at Deacom. Between the variety of projects we work on across industry niches and collaboration between our own departments, you are always on your toes. No matter the size or significance of each project, we are directly impacting the way our customers run their businesses and the success that comes from it. It’s incredibly rewarding to see the difference your work is making firsthand.
How often do employees learn new skills on the job?
From day one at Deacom, employees are given extensive training on our business, philosophy, development strategy, and direction to create a solid knowledge and skills base — emphasis on base. Ask anyone at Deacom when they last learned a new skill and you might hear about how it was just last week with an idea to improve our software or test out an alternative approach to functionality. Here, if you have an idea, you’re encouraged to run with it.
What is unique about your technologies?
We take a very different approach when it comes to ERP software development. While other software players incorporate third party software into their structure, we keep everything native to the base code. Sure, it might be a bit more difficult to develop that way, but it has allowed us to adapt and advance our software quicker than our competitors.
Our founder, Jay Deakins, wrote that original code in 1995 — and although it’s obviously changed a lot since then, it proves that even from the very top of the company, there’s an understanding of the life cycle of development. That’s a pretty rare find in the software world.
What is something unique that Deacom offers its employees?
We understand that you have a life beyond Deacom and maintaining a healthy work/life balance is important to your success inside and outside of the office. In January 2018, we started the Deacom Foundation to help fuel the passions that many of our team members have for giving back to their communities. If they are willing to dedicate their free time to non-profit organizations, then Deacom is willing to provide financial support to help them do it.
How does Deacom maintain a work environment that employees want to come to everyday?
We’re constantly implementing new ways to make Deacom an enjoyable place to work. For example, in 2019 we rolled out flexible scheduling. Employees are able to work their 8-hour day (plus lunch) anytime between 7am and 7pm, giving them the ability to avoid long commutes to the office due to busy rush hour times. The flexibility has made a huge difference to the culture and to the work-life balance.
What training programs are available for professional growth and development?
Employees have support and guidance from the moment they’re hired. All new hires undergo a 60-to-90-day onboarding process to help ease their way into the company while getting familiar with our software. Also, each department offers defined training programs for every position. You can start in one role and, as your interests develop, there’s an opportunity to work your way into other sections of the company. For example, we have a 15-week implementation training program. It’s a self-guided program that walks individuals through the implementation process. We invest in our employees as much as they invest in us.
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