Technical Manager of Analytics and Business Intelligence Platforms

The Technical Manager for Analytics and Business Intelligence Platform will be is responsible for the overall delivery of a robust and reliable analytics and business intelligence platforms and solutions for Wawa. The Tech Manager will be responsible for delivering analytics processes from data collection in the presentation layer, analysis, visualization and reporting.  Partner and provide all areas of the business with robust, accurate data to drive fast decision-making.  Manage technical projects through the full development lifecycle (idea to delivery) as well as the daily support operations of the team.

Principal Duties:

• Direct the efforts of the team to select/optimize technology (hardware and software) to minimize total cost of ownership while meeting business objectives and architecting for future growth.
• Execute the strategic vision for analytics platforms within the organization, aligning it with business objectives and identifying opportunities for improvement.
• Manage evaluation and selecting suitable analytics platforms based on the organization's needs, goals, and technical requirements and sunset platforms that are not used.
• Manage and architect the implementation and integration of analytics platforms within the organization's infrastructure, including data sources, databases, and other relevant systems.
• Oversee technical support and training to users of the analytics platform, ensuring they have the necessary skills and knowledge to effectively use the tools and features.
• Oversee the regular maintenance, performance monitoring, and updates of the analytics platform, including installing patches, bug fixes, and software upgrades.
• Collaborate with business stakeholders to identify key performance indicators (KPIs) and developing reports, dashboards, and visualizations to analyze data and communicate insights effectively.
• Ensure compliance with relevant data privacy regulations (e.g., GDPR, CCPA) and implementing measures to protect sensitive data.
• Facilitate collaboration between various teams and stakeholders, such as data scientists, business analysts, and executives, to align analytics initiatives with business objectives.
• Identify opportunities for performance optimization, data efficiency, and scalability of the analytics platform, and implementing relevant improvements.
• Develop analytics platform to generate complex reporting to help the business understand trends and derive insights using advanced analytical models and techniques using tools such as SQL, Python, or other relevant programming languages.
• Collaborate with cross-functional teams to identify business problems, formulate hypotheses, and design experiments to test and validate solutions.
• Stay up-to-date with industry trends, emerging technologies, and best practices in analytics, and recommend innovative approaches to enhance the organization's analytical capabilities.
• Provide thought leadership and act as a subject matter expert in business intelligence solutions integrating into the organization along with architecture guidance, advising senior management on data-driven decision-making processes and opportunities for growth.
• Foster a culture of collaboration, innovation, and continuous learning within the analytics team, promoting professional development and knowledge sharing.
• Stay current on broad technology trends particularly advanced analytics, business intelligence, Cloud data warehousing, analytics governance and mobility.
• Play a key role in developing an enterprise-wide analytics/ reporting/ business intelligence roadmap.
• Define 7x24x365 production support for Analytics platform.  Work with Service and Engagement teams to resolve issues that interrupt business operations.  Escalate critical production issues as necessary to drive timely and effective resolution.
• Develop usage metrics to determine adoption and most effective strategies and tactics for achieving high levels of business user engagement and satisfaction.
• Work with the Cloud/ Infrastructure service team to manage hardware and capacity.  Review and manage team to implement and manage retention procedures.
• Work with Security team to identify and address security risks related to the security audit requirements.  Assess and determine ways to mitigate risk and manage issues.
• Plan, organize, monitor and deliver several projects simultaneously.  Develop project plans to ensure effective execution and to achieve the business objectives.  Direct administration of project contracts, project finances, quality metrics and personnel.  Establish project scope and objectives and manage expectations to ensure a high level of satisfaction and delivery.
• Manage business intelligence deliverables to include software selection and implementation.  Research and provide recommendations regarding product functionality and technical architecture.  Partner with PMO as necessary on big data and business intelligence projects.
• Establish and maintain internal business relationships across all levels. Understand business and departmental technology requirements and offer appropriate solutions.  Develop and maintain external business relationships with service providers.  Manage and initiate vendor selection and contract enforcement.
• Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence.  Provide feedback, coaching, support, and opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

Basic Qualifications:

• Bachelor’s degree in Information Technology or Engineering field preferred
• Experience in managing, and implementing 7x24x365 e-commerce analytics offering
• Minimum of 12 years previous working experience in IT with 10+ years of experience in BI/Analytics Tech delivery and managing 3-4 BI leads
• Experience in working with and managing teams that are both local and global
• Hands on experience in Microstrategy, Thoughtspot, Tableau and SAP Analytics platform and are highly preferred
• Knowledge of Cloud Data platform, and Business Intelligence tools and solutions strongly preferred
• Strong knowledge of Enterprise Data Warehousing, Data Analytics and Data Governance required
• Knowledge of Wawa stores or retail/e-commerce business flows and operations are beneficial
• Prior applications development experience leveraging a software development lifecycle methodology is a must