Technical Manager of Analytics and Business Intelligence Platforms


Media, PA Onsite Only Oct 16
Apply now

The Technical Manager for Analytics and Business Intelligence Platform will be is responsible for the overall delivery of a robust and reliable analytics and business intelligence platforms and solutions for Wawa. The Tech Manager will be responsible for delivering analytics processes from data collection in the presentation layer, analysis, visualization and reporting.  Partner and provide all areas of the business with robust, accurate data to drive fast decision-making.  Manage technical projects through the full development lifecycle (idea to delivery) as well as the daily support operations of the team.

Principal Duties:

  • Direct the efforts of the team to select/optimize technology (hardware and software) to minimize total cost of ownership while meeting business objectives and architecting for future growth.
  • Execute the strategic vision for analytics platforms within the organization, aligning it with business objectives and identifying opportunities for improvement.
  • Manage evaluation and selecting suitable analytics platforms based on the organization's needs, goals, and technical requirements and sunset platforms that are not used.
  • Manage and architect the implementation and integration of analytics platforms within the organization's infrastructure, including data sources, databases, and other relevant systems.
  • Oversee technical support and training to users of the analytics platform, ensuring they have the necessary skills and knowledge to effectively use the tools and features.
  • Oversee the regular maintenance, performance monitoring, and updates of the analytics platform, including installing patches, bug fixes, and software upgrades.
  • Collaborate with business stakeholders to identify key performance indicators (KPIs) and developing reports, dashboards, and visualizations to analyze data and communicate insights effectively.
  • Ensure compliance with relevant data privacy regulations (e.g., GDPR, CCPA) and implementing measures to protect sensitive data.
  • Facilitate collaboration between various teams and stakeholders, such as data scientists, business analysts, and executives, to align analytics initiatives with business objectives.
  • Identify opportunities for performance optimization, data efficiency, and scalability of the analytics platform, and implementing relevant improvements.
  • Develop analytics platform to generate complex reporting to help the business understand trends and derive insights using advanced analytical models and techniques using tools such as SQL, Python, or other relevant programming languages.
  • Collaborate with cross-functional teams to identify business problems, formulate hypotheses, and design experiments to test and validate solutions.
  • Stay up-to-date with industry trends, emerging technologies, and best practices in analytics, and recommend innovative approaches to enhance the organization's analytical capabilities.
  • Provide thought leadership and act as a subject matter expert in business intelligence solutions integrating into the organization along with architecture guidance, advising senior management on data-driven decision-making processes and opportunities for growth.
  • Foster a culture of collaboration, innovation, and continuous learning within the analytics team, promoting professional development and knowledge sharing.
  • Stay current on broad technology trends particularly advanced analytics, business intelligence, Cloud data warehousing, analytics governance and mobility.
  • Play a key role in developing an enterprise-wide analytics/ reporting/ business intelligence roadmap.
  • Define 7x24x365 production support for Analytics platform.  Work with Service and Engagement teams to resolve issues that interrupt business operations.  Escalate critical production issues as necessary to drive timely and effective resolution.
  • Develop usage metrics to determine adoption and most effective strategies and tactics for achieving high levels of business user engagement and satisfaction.
  • Work with the Cloud/ Infrastructure service team to manage hardware and capacity.  Review and manage team to implement and manage retention procedures.
  • Work with Security team to identify and address security risks related to the security audit requirements.  Assess and determine ways to mitigate risk and manage issues.
  • Plan, organize, monitor and deliver several projects simultaneously.  Develop project plans to ensure effective execution and to achieve the business objectives.  Direct administration of project contracts, project finances, quality metrics and personnel.  Establish project scope and objectives and manage expectations to ensure a high level of satisfaction and delivery.
  • Manage business intelligence deliverables to include software selection and implementation.  Research and provide recommendations regarding product functionality and technical architecture.  Partner with PMO as necessary on big data and business intelligence projects.
  • Establish and maintain internal business relationships across all levels. Understand business and departmental technology requirements and offer appropriate solutions.  Develop and maintain external business relationships with service providers.  Manage and initiate vendor selection and contract enforcement.
  • Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence.  Provide feedback, coaching, support, and opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.

Basic Qualifications:

  • Bachelor’s degree in Information Technology or Engineering field preferred
  • Experience in managing, and implementing 7x24x365 e-commerce analytics offering
  • Minimum of 12 years previous working experience in IT with 10+ years of experience in BI/Analytics Tech delivery and managing 3-4 BI leads
  • Experience in working with and managing teams that are both local and global
  • Hands on experience in Microstrategy, Thoughtspot, Tableau and SAP Analytics platform and are highly preferred
  • Knowledge of Cloud Data platform, and Business Intelligence tools and solutions strongly preferred
  • Strong knowledge of Enterprise Data Warehousing, Data Analytics and Data Governance required
  • Knowledge of Wawa stores or retail/e-commerce business flows and operations are beneficial
  • Prior applications development experience leveraging a software development lifecycle methodology is a must


Retirement & Stock Options Benefits
  • 401k with company contribution
  • Company Equity
  • Financial Planning Services
  • Access to Coaching (Health, Professional, Life)
  • Community Service Programs
  • Hybrid Work Options
  • Pet Insurance
  • Public Transportation Assistance
  • Relocation Assistance
  • Accessible Building
  • Accessible Devices
  • Accessible Work Environment
  • Job Modification
Perks & Discounts
  • Bring Your Own Device Reimbursement
  • Casual Dress
  • Cell Phone Reimbursement
  • Lunch Provided
  • Offsite Company Events
  • On Site Gym/Fitness
  • Special Discounts
Parental Benefits
  • Childcare Assistance Programs
  • Family Medical Leave
  • Nursing Room
  • Parental Leave
  • Commitment to Work/Life Harmony
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • PTO
Health & Wellness
  • Dental Insurance
  • Employee Assistance Program (EAP)
  • FSA
  • Gym Reimbursement/Discounts
  • Health Insurance
  • HRA
  • HSA
  • Life Insurance
  • Long Term Disability
  • Mental Health Benefits
  • Onsite Gym
  • Short Term Disability
  • Vision Insurance
Professional Development
  • Employee Recognition Programs
  • Training & Development Budget
  • Tuition Reimbursement
What types of technologists are you looking to hire? As we continue our digital transformation, we’re looking to hire an incredible team of technologists to build the back-end features and functionality of our platform, including: Senior software engineers Lead software engineers Platform engineers Platform architects Security engineers Risk and compliance Forensic analysts SCRUM masters   What is your tech stack? We are always exploring new technology and languages to see how they can benefit our platform. Right now we’re working with AWS, Java, Kubernetes and Golang on the back-end and ReactJS on the front-end. It can surprise people who only think of Wawa as a convenience store, but we’re very passionate and proactive about using the latest technology to build our digital experiences. There’s a lot of room for our tech team to try new things and bring them to the table.   Tell us about what it's like to work at Wawa HQ. Wawa is a people-first organization, which means we care about our people over everything else and treat them fairly. The culture is very supportive and collaborative — everyone works together. And, we really give you the opportunity to spread your wings. We have many people who have worked here for 15 to 40 years, which says a lot. You can go to the cafeteria and eat lunch next to the CEO. It’s the kind of place where everyone is happy to come to work on a Monday morning. And there’s coffee everywhere.   How does Wawa give back? Wawa proudly gives back through The Wawa Foundation, a 501 (c)(3) non-profit corporation focused on building stronger communities in three areas of health, hunger and everyday heroes. Since its inception in 2014, The Wawa Foundation has contributed more than $100 million to non-profit community organizations. Wawa and The Wawa Foundation are proud to support seven National Partners with in-store customer fundraising campaigns and provides its associates with year round volunteer and participation opportunities with waived registration and fundraising at community events such as JDRF One Walks, LLS Light the Night, Special Olympics Polar Plunges, among others. At Red Roof, our corporate campus, our associates support some mentoring programs directly including  a  Big Brother, Big Sister program called Beyond School Walls that brings kids into HQ to get on-the-job mentorship in a real world environment, as well as a partnership through Cristo Rey High School that also pairs high school students with job opportunities.  Our Product Development team hosts Future Food Scientist workshops giving middle schoolers from throughout our communities a closer look at careers in the food sciences.