Nixon Medical | Customer Care Associate -

Customer Care Associate

Nixon Medical |  New Castle, Delaware | Other

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Job Description
Perks + Benefits
Company Culture


  • Handle all customer phone calls according to prescribed procedures with highest level of professionalism and positive demeanor.
  • Enter customer complaints/comments into the ABS database and forward as necessary to account manager and/or service coordinator.
  • Track and report on all account activities as required
  • Follow-up with customers and internal management regarding resolution of customer service issues to the customer’s satisfaction.
  • Resolve escalating customer issues in a proactive manner to minimize amount of calls forwarded to management.
  • Present revenue and/or cost enhancing options to customers as appropriate.
  • Ensure new account satisfaction with their installations and address concerns/issues.


  • High school diploma or equivalent required. Coursework in business and/or computer software a plus.
  • Minimum of two years relevant experience in a customer service role required. Experience with complex customer service issues strongly preferred.
  • Should have a working knowledge of Microsoft Office Suite.
  • Should have pleasant, helpful and courteous demeanor.
  • Should be an Analytical thinker and a Problem solver.


  • We are a 50 years old company with a track record of NO lay- offs. We guarantee stable employment.
  • We are not only family owned, we are family- oriented company so we understand the work/life balance.
  • Our core purpose is ‘To grow and create opportunities that enrich each other’s lives’ and we stand by it. Over 50% of our associates have been promoted in their roles since they started.
  • We grew from 1 plant/facility to running 4 plants today and are still growing.
  • We encourage our associates to make improvements to our processes which empowers them daily.
  • We provide training for all our associates to learn and grow.
  • We offer competitive salary and world class benefits to meet your financial needs.


  • Medical, Dental and Vision Plans
  • Paid Life Insurance
  • Paid Time Off
  • Paid holidays
  • 401K with company match
  • Employee Assisted Program
  • Career advancement opportunities

Nixon Medical is an EEO/Affirmative Action Employer.

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Health & Wellness Benefits
  • Dental
  • Health Insurance
  • Life Insurance
  • Vision
Vacation & Time Off Benefits
  • Paid Holidays
  • Paid Sick Days
  • Accepted file types: pdf, png, jpg, docx, doc.

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