Director of Product Design

Crossbeam

Remote Remote Only Jul 25
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It’s an exciting time at Crossbeam. Less than four years post-launch, we have over nine thousand companies using our platform, raised more than $100M of venture capital from leading VC firms, and are working with awesome strategic investors like Salesforce, HubSpot, Okta, and Slack. Best of all, we’re just getting started. In a market full of uncertainty, we are fortunate to have an unwavering long-term vision and the funding to see it through at full speed.

Crossbeam helps companies partner with each other in a more data-driven way by acting as an escrow service for data. Our platform allows companies to find overlapping customers and prospects with their partners while keeping the rest of their data private and secure.

Crossbeam is seeking a Director of Product Design to join our leadership team and direct our product design and user experience efforts. We have an existing, small-but-mighty team of talented designers, ranging from expertise in UX to IA to Design Systems, and are creating this new leadership position to advance and accelerate their efforts and create a more senior voice for product design at the company.

As the Director of Product Design, you will be the senior-most product design leader at the company, responsible for managing (and growing) a team of Product Designers. You will report to the VP of Product. You will shape and amplify the voice of Product Design at Crossbeam, advocating for a world-class User Experience and ensuring design has a strong voice in our product and overall company strategy.

 

RESPONSIBILITIES INCLUDE:

  • Share Design Experience: Bring extensive experience as a seasoned product designer and leader. Working closely to coach your team and share those experiences and influence the development of world-class user experience and visual design for our system
  • Manage & Mentor: Recruit a diverse pool of world-class product designers and provide them professional development opportunities as well as clarity on their growth within the company. Additionally, create values and principles to guide the design culture and processes, and ensure that as a remote team, members feel empowered to do their best work.
  • Product Design Advocacy: Communicate product design’s impact on business outcomes with the product team, leadership team, and company-wide contexts. Be the champion for the product design function internally, creating a healthy culture of celebrating successes.
  • Cross Collaboration: Work closely with Product, Engineering, and other internal teams to align on priorities and identify opportunities for improvement both in product and process. Build a strong cross-functional relationship with our GTM teams to fully understand the pain of the customer
  • Put Customers and Data First: Be a constant, vocal advocate for the customer in research, design, development, and GTM. Ensure product usage data and customer feedback are at the forefront of the product design process, guiding every decision
  • User Research: We believe in giving our users the simplest path to their goal and valuing the user’s experience above all else. Help build a discipline around UX research that weaves into our existing process while upholding a high bar for the quality and consistency of work from the team, supported by our internal review processes and good UX principles
  • Design Systems: Understand the value and importance of design systems in product design and front-end development while ensuring design systems are a core part of our product design and are prioritized appropriately.

 

THESE ARE SOME OF YOUR TRAITS:

  • You have 8+ years of experience in product design (primarily in B2B SaaS contexts)
  • You have experience managing a product design team in a high-growth startup environment
  • You are an exquisitely talented product designer who has experience and perspectives as an individual contributor
  • You are comfortable leading by example as a player-coach as the team scales
  • You have experience leading UX research or working closely with UX researchers
  • You love using data to drive business decisions
  • You care deeply about DEI and accessibility within design
  • You understand our philosophy of product-led growth (PLG) and believe that product design is a key input
  • You understand the importance of organization & documentation (bonus points if you’ve used Notion in the past for this).
  • You speak your mind and have no issue raising concerns with colleagues, but are also able to “disagree and commit” when things don’t go your way.
  • You just read this whole list and got excited.

 

INTERVIEW PROCESS

We go through the same interview steps for all Product Design candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a team member at Crossbeam. Topics will range from technical skills to problem-solving approaches and collaboration

  1. First-round call with a Crossbeam in-house recruiter
  2. 1:1 call with Hiring Manager, VP, Product
  3. 1 hour panel interview to better understand your design leadership experience
  4. The final Interview is set up to meet multiple folks in succession, here's how we break it up:
  • 30 Minutes with VP of Product
  • 45 Minutes with Product Designers
  • 30 Minutes with an Engineering Leader & Growth Leader
  • 45 Minutes with Product Team Members
  • 45 Minutes with VP, People & CEO

 

BENEFITS

This is a salaried* role. In addition, Crossbeam offers:

  • Health Care Plan (Medical, Dental & Vision)
  • Flexible PTO Policy
  • Parental leave
  • Stock Option Plan
  • 401k Plan + Match
  • Learning & Development Budget
  • Remote Work Options
  • Generous Wellness Stipend

*Residents of Colorado: There is a minimum salary of $180,000 plus equity and benefits for this position. Benefits may include, but are not limited to, health, dental, vision, 401k+ Match, flex PTO, parental leave, & fully remote work. The salary for this role may vary depending on your location, skills, and experience.

 

HOW WE WORK

This role can be based anywhere in the US.

Crossbeam has always been committed to building a remote-first culture, even before the pandemic.  We have a founder footprint in the Philadelphia area and team members distributed across the country. The majority of our collaborative work happens on Slack and Zoom.

When travel feels comfortable again, we’ll celebrate with non-mandatory team offsites and events a few times a year.

 

OUR VALUES

Trust is our business. We create value by building trust in our company, our team, our technology, and our network. Never let anything compromise that trust.

Feed the Network. Our customer network is our most valuable asset. Prioritize its growth.

Equity. We will build a workplace that ensures everyone access to the same opportunities to share in our success.

This is Fun.  Few people are lucky enough to do what we do. Follow the fun in every step of the journey.

 

Crossbeam's core value of Equity sits at the heart of our hiring process, and we're proud to be building a culture where differences are valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender, disability, age, or veteran status.

Retirement & Stock Options Benefits
  • 401K
  • 401k with company contribution
  • Company Equity
Accessibility
  • Accessible Building
  • Job Modification
Perks & Discounts
  • Casual Dress
  • Home Office Stipend
  • Lunch Provided
  • Offsite Company Events
Health & Wellness
  • Dental Insurance
  • FSA
  • Health Insurance
  • Mental Health Benefits
  • Short Term Disability
  • Vision Insurance
Parental Benefits
  • Family Medical Leave
  • Parental Leave
PTO/Flexibility
  • Flexible Work Schedule
  • Paid Holidays
  • Paid Sick Days
  • PTO
Other
  • Fully Remote Options
  • Hybrid Work Options
  • Pet Friendly Office
What are Crossbeam’s core values?  Crossbeam was founded on four core values that serve as a throughline for how we operate and make decisions. They are “Trust is our Business,” “Feed the Network,” “Equity,” and “This is Fun.”   What does onboarding look like at Crossbeam? As a remote-first company, we’ve worked hard to make sure that the onboarding, enablement, and ongoing support of our team members are world-class. From day one, you’re connected with members of the Crossbeam team who are dedicated to making sure you have everything you need, like our Team Experience Manager, Head of People Operations and Business Operations Associate. From there, you’ll connect with your manager and smaller team to get the flow of your day-to-day down. During the first week, we’ll also introduce you to Beamers from every level of the company, like our Partnerships or Product squads, so you get the full scope of what we are creating here at Crossbeam. We’re very active on Zoom and Slack. We use a Slack App called Donut which allows the team to opt in for random connections with other Crossbeamers to help everyone feel a little more connected remotely. Everyone’s job at Crossbeam is essential to our success, and we do the work to make sure you know that and have support from the start.   What will new hires learn at Crossbeam? Coming in on your first day at Crossbeam, we will get you comfortable with the product, industry, and terminology as you begin to learn your new role.  For incoming engineers, we built “Crossbeam University,” which helps new hires get acclimated with our tech stack and process. For Sales, we have a demo and CRM certification process that eases you into a client-facing role. As you become more acquainted with the team and your role, we will continue to help you grow in your career through facilitating internal training, 1:1s with leaders in the company and supporting your participation in external classes and conferences. We want every new hire to feel comfortable bringing in new ideas and making suggestions to how we can be better. As much as you learn from us, we hope you are able to teach our team as well.   Tips for anyone ready to send their resume over?  Get familiar with the Crossbeam team and what we’re building. We hire folks who believe in our work and what it offers our partners! No one shows up to their first day of work knowing all the right answers to the questions they’ll face. And that’s OK. At Crossbeam, we’re looking for people open to learning and growing with our team as we work towards creating a great product. Active learners and doers, please do apply. We really mean it when we say we’re building an equitable workplace. No matter your background, if you think you can apply your special expertise to Crossbeam’s mission, we want to hear from you.

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